Very helpful and pleasant staff. Worked hard to work with my itinerary which was complicated. Answered all my questions with accuracy. Process for me was easy and enjoyable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was with Karen in Glengormley branch for travel insurance and to enquire about exchange rates. Lovely to chat too, advice given, worked though the process and documents. Would always recommend th... See more
Company replied
From the moment we sat down we were made to feel welcome the girls even offered us a cup of of tea , the girl was called Julie Cardwell and was very friendly and helpful at no time did we feel rushed... See more
Company replied
As always Hays travel in Glengormley made booking a holiday easy & stress free, I told Carly what I wanted and she came back with a few options and the prices. Staff are always pleasant and give great... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Ballyclare Road, BT36 5EX, Glengormley, United Kingdom
- 02892290219
4.9
Excellent
609 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The girls in hays glengormley are…
The girls in hays glengormley are amazing! Nothing is too much bother, they spend time listening to what you want and searching for the perfect holiday to meet your needs! Love this branch, they’ve never failed to sort us out with the perfect get away even though we go in not knowing what we’re after 😝they’re very patient and the customer service is excellent. Never go anywhere else!
September 3, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Julie
Jenna tried different destinations for…
Jenna tried different destinations for us on our chosen dates and gave us some choices. She was extremely helpful & knowledgeable. Think we have made the right choice.
September 5, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Great company and Staff
They are very helpful and friendly they go far and beyond to sort things out for us, your staff are very very nice we really like booking through Hays Travel great company.
August 23, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Excellent service and knowledgeable…
Excellent service and knowledgeable staff. So helpful and approachable over our enquiries.
Really did their best to ensure we got the holiday we wanted.
August 30, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jade
Great service.
Julie took time with me to get me the best holiday deal. Great service.
August 22, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Julie
Fabulous customer service
What made our experience so great was Jenna! We had a group booking and everyone had a lot of different ideas of what they wanted, and different budgets. Jenna was so patient in putting up with us, so a massive thank you to her as I am sure it wasnt easy! She gave us plenty of options to suit everyone, and our budgets and we booked a fabulous holiday!
August 29, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Great understanding of what I was after…
Great understanding of what I was after for my holiday from Karen. Her knowledge of the resort was great.
August 13, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Travel rep Karen excellent now and in…
Travel rep Karen excellent now and in the past. Gave me many options and was efficient and thorough in her decisions.
I was very happy with the outcome.
August 16, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Jenna was vey patient and so helpful…
Jenna was vey patient and so helpful giving me lots of options for my holiday
August 14, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Dream holiday
Staff where able to find a holiday which fitted my needs and more
Saffron and Jenna searched and found me a perfect holiday 😍
August 14, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Friendly professional experience
Friendly professional experience. Listened to my priorities and searched all options to find most suitable solution.
August 12, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Fantastic travel agent especially the…
Fantastic travel agent especially the Glengormley branch. Jenna and her team always give excellent service.
August 9, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Very happy with service will book on future travels 9
Im happy with service pleasant staff good customer
August 2, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Booked city break to Gdańsk
Booked city break to Gdańsk
Glengormley
Saffron was extremely helpful and pleasant.
Pleasure to deal with
August 2, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Jemma was lovely and sorted us out
August 6, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Karen is such a pleasant and…
Karen is such a pleasant and knowledgeable lady I can thoroughly recommend her.
August 6, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
Dealt with Jenna in Glenglormley- she was a great help!
Had been dealing with Jenna over the past week, she was great and worked with me to get a date that suited- even though I was terrible at replying to my emails!
Really looking forward to the trip now.
July 30, 2025
Reply from Hays Travel - Glengormley
Thank you for your feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Jenna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.