Hays Travel - Graham Kelly Reviews 

363
TrustScore 5 out of 5

4.9

Personal Travel Consultant Graham Kelly, OL12 Rochdale, GB


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Rated 5 out of 5 stars

What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service always a pleasure dealing with Graham Kelly . Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s li... See more

Company replied

Rated 5 out of 5 stars

We were in a situation with flights but no accommodation due to a villa company letting us down. Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is... See more

Company replied

Rated 5 out of 5 stars

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holida... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Graham Kelly, OL12, Rochdale, United Kingdom

  • 01706 508402

4.9

Excellent

TrustScore 5 out of 5

363 reviews

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4.9

All reviews

(363)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Graham always delivers

Graham always delivers

August 6, 2026
Hays Travel - Graham Kelly logo

Reply from Hays Travel - Graham Kelly

Many thanx for your kind review again Andrew, always appreciate them, hope you have another great holiday :-)

Rated 5 out of 5 stars

Very efficient and helpful nothing is…

Very efficient and helpful nothing is to much trouble
would recommend
100 p/c

August 6, 2026
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Reply from Hays Travel - Graham Kelly

Awww thanx very much for another kind review, they are always very much appreciated:-) Have another fab holiday and chat soon for your next one :-)

Rated 5 out of 5 stars

Ar Gra

What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. this is by far the best travel advisor in our experience . Thanks again gra for all your help and patience your the best !

August 4, 2026
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Reply from Hays Travel - Graham Kelly

Awwww ta Tra for your lovely review :-) Always appreciated :-) Now, have a Birthday hollibobs and chat soon for ya next jollies :-)

Rated 5 out of 5 stars

Graham Kelly was very helpful in…

Graham Kelly was very helpful in booking my accommodation.I Told him the type and location of accommodation I needed and hopefully we have got it right if so we will definitely use him again

July 22, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review, it's very much appreciated :-)
Have a great holiday :-)

Rated 5 out of 5 stars

Always a pleasure to book holidays with…

Always a pleasure to book holidays with Graham Kelly.

July 12, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Andrea :-) many thanx for your kind review :-) it's very much appreciated :-) Hope you all have a great holiday :-)

Rated 5 out of 5 stars

100% recommend!

Graham is brilliant - he makes booking a holiday so easy and always finds the best price!

July 20, 2026
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Reply from Hays Travel - Graham Kelly

Yeeaayyyy, many thanx Victoria for another kind review. Always very much appreciated. Hope ypu both have a great holiday and chat soon for ya next haha :-)

Rated 5 out of 5 stars

All I can say is perfect every time as…

All I can say is perfect every time as perr normal gramham was brilliant sort hols out just can't wait to
#tgankyougraham

July 18, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx Blain, very much appreciated :-) Always my please to assist you with your hols :-)

Rated 5 out of 5 stars

A very positive first experience with Hay's travel

We were in a situation with flights but no accommodation due to a villa company letting us down.
Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is helpful, friendly and professional. In future we will be booking through Hay's

July 16, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Ann. many thanx for your kind review, it's very much appreciated :-) Was my pleasure to help out this time and glad we got sorted:-). Chat soon for your next hols :-)

Rated 5 out of 5 stars

Totally professional

Totally professional. Got the holiday we asked for. Excellent flight times. Fair price.

July 8, 2026
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Reply from Hays Travel - Graham Kelly

Hi guys :-) many thanx again for your kind review, always appreciated :-) hope you enjoy all your forthcoming holidays :-)

Rated 5 out of 5 stars

Amazing customer service always a…

Amazing customer service always a pleasure dealing with Graham Kelly .
Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s like a knight in shining armour always comes up with the perfect holiday . Has great communication skills is on the ball and best of all he’s on the end of the phone if there’s anything I need to. Would never use any other T/A
He’s the best !!!

July 10, 2026
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Reply from Hays Travel - Graham Kelly

Awww ta Norma for your lovely review, you're too kind ha :-) Always my pleasure to assist you :-)

Rated 5 out of 5 stars

Brilliant as usual

As usual Graham always gives us a fantastic choice of holidays & great advice - brilliant 😊

July 10, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx for another kind review :-) always appreciated :-) hope you enjoy all your forthcoming hols :-)

Rated 5 out of 5 stars

Graham is a brilliant holiday rep

Graham is a brilliant holiday rep , use him every year because he’s helpful , informative friendly and gets me the best price , advising me on the right things to do

July 2, 2026
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Reply from Hays Travel - Graham Kelly

Awww many thanx again for your lovely review which is much appreciated :-) Have a lovely holiday n chat soon for your next one :-)

Rated 5 out of 5 stars

Graham has done it again

Graham has done it again, got us what we wanted at the price we wanted....well done Graham 👍

July 7, 2026
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Reply from Hays Travel - Graham Kelly

Yeeaayyyy another good result ha :-) thanx for your lovely review, always appreciated :-)

Rated 5 out of 5 stars

Our whole booking process with our hays…

Our whole booking process with our hays travel advisor was second to none his knowledge and professionalism and his advice he went beyond he is a credit to the Hays Travel company... in our opinion there is nothing you can do as a company to better yourselves.

June 21, 2026
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Reply from Hays Travel - Graham Kelly

Yeeaaayyyyy thanx Rob for your lovely review, which is very much appreciated :-) Always my pleasure to help you find your prefect hollibobs :-)

Rated 5 out of 5 stars

Always a great experience

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holiday go as smoothly as possible for the best price. Thank you again!

June 21, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Katie, many many thanx for your kind review again :-) They are always very much appreciated :-) Have a great holiday n chat soon for your next one :-)

Rated 5 out of 5 stars

Graham is an absolute love

Graham is an absolute love, looks after me every time I want a holiday…always finds me the perfect places to go x

June 13, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Amanda :-) many thanx for your kind review, it's always appreciated :-) Im sure you'll have a fab time :-)

Rated 5 out of 5 stars

Graham was realy helpfull made it very…

Graham was realy helpfull made it very easy for us definatly will be using him again and recomend hom to friends

June 11, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review Judith, it's always appreciated :-)

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