Hays Travel - Graham Kelly Reviews 

369
TrustScore 5 out of 5

4.9

Personal Travel Consultant Graham Kelly, OL12 Rochdale, GB


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Rated 5 out of 5 stars

What's makes Hays a good experience is Graham. Time after times just goes that extra mile . From finding us fabolous holidays to his extra care . Making sure we're booked in posting our documents.. t... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service always a pleasure dealing with Graham Kelly . Mentioned what I wanted and duration ship size and amenities. Cruise & stay and an add on of another cruise . As always he’s li... See more

Company replied

Rated 5 out of 5 stars

We were in a situation with flights but no accommodation due to a villa company letting us down. Graham from Hays trave was excellent. He reassured us, helped with accommodation and transfers. He is... See more

Company replied

Rated 5 out of 5 stars

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holida... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Graham Kelly, OL12, Rochdale, United Kingdom

  • 01706 508402

4.9

Excellent

TrustScore 5 out of 5

369 reviews

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4.9

All reviews

(369)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Our whole booking process with our hays…

Our whole booking process with our hays travel advisor was second to none his knowledge and professionalism and his advice he went beyond he is a credit to the Hays Travel company... in our opinion there is nothing you can do as a company to better yourselves.

June 21, 2026
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Reply from Hays Travel - Graham Kelly

Yeeaaayyyyy thanx Rob for your lovely review, which is very much appreciated :-) Always my pleasure to help you find your prefect hollibobs :-)

Rated 5 out of 5 stars

Always a great experience

This is our third time working with Graham, he always strives to get us the best deal and is always on hand to answer any questions or deal with any potential issues to make the booking process/holiday go as smoothly as possible for the best price. Thank you again!

June 21, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Katie, many many thanx for your kind review again :-) They are always very much appreciated :-) Have a great holiday n chat soon for your next one :-)

Rated 5 out of 5 stars

Graham is an absolute love

Graham is an absolute love, looks after me every time I want a holiday…always finds me the perfect places to go x

June 13, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Amanda :-) many thanx for your kind review, it's always appreciated :-) Im sure you'll have a fab time :-)

Rated 5 out of 5 stars

Graham was realy helpfull made it very…

Graham was realy helpfull made it very easy for us definatly will be using him again and recomend hom to friends

June 11, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review Judith, it's always appreciated :-)

Rated 5 out of 5 stars

Fantastic service

Fantastic personal service providing all our holiday requirements without the need to speak to several different people.

May 24, 2026
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Reply from Hays Travel - Graham Kelly

Fab thanx very much Geoff for your kind review :-) Always appreciated :-)

Rated 5 out of 5 stars

Always a GREAT agent to deal…

Always a GREAT agent to deal with...finds us the BEST deal and is spot on with communication and does what is expected. Graham goes out of his way to help...Just SIMPLY THE BEST ... Many thanks for another holiday booking experience without stress!!
Cheers LKM

May 24, 2026
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Reply from Hays Travel - Graham Kelly

Awww many thanx for ur 'glowing' review :-) always appreciated :-)

Rated 5 out of 5 stars

Graham was brilliant…..as always

Graham was brilliant…..as always! Quick, efficient and explains everything in great detail!

May 18, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx for your kind review :-) it is very much appreciated :-)

Rated 5 out of 5 stars

top service

great service and communication from graham from start to finish. booked holiday with minimum fuss and at best price

April 25, 2026
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Reply from Hays Travel - Graham Kelly

Thanx for your kind review again Darren, always appreciated :-) Have a great hol n chat soon for your next :-)

Rated 5 out of 5 stars

Graham makes booking easy and has great…

Graham makes booking easy and has great knowledge

April 30, 2026
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Reply from Hays Travel - Graham Kelly

Cheers for another great review :-) always appreciated :-) I'm sure you'll have another great holibobs :-)

Rated 5 out of 5 stars

Request via WhatsApp for specific…

Request via WhatsApp for specific holiday. Graham was straight back on the phone with dates & costs.
Booked with no nonsense & docs sent within minutes

April 22, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Gael :-) many thanx for another kind review which is very much appreciated :-) Always my pleasure to assist with all your holidays:-). Thanx again :-)

Rated 5 out of 5 stars

Another great experience 😁

Again booked a holiday with Graham Kelly,
Hassle free he has great knowledge is very friendly , but also very professional, booked very quickly, I wouldn't go anywhere else to book a holiday , I can't remember how many holidays I have booked with Graham, but a lot and hopefully many more he's a star ⭐ thank you Graham

April 10, 2026
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Reply from Hays Travel - Graham Kelly

Awww many thanx for another kind review Karen :-) always appreciate them :-) Have a great hols n chat soon for ya next one :-)

Rated 5 out of 5 stars

Great customer service

Great customer service

March 31, 2026
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Reply from Hays Travel - Graham Kelly

Thanx for your kind review Marilyn, it's very much appreciated :-)

Rated 5 out of 5 stars

New holiday booked

Had to cancel existing booked holiday. Graham was so understanding answering our questions whilst abroad.
Sourced new holiday after various conversations where nothing appeared too much trouble. Absolutely brilliant service!!!

March 26, 2026
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Reply from Hays Travel - Graham Kelly

Hiya Martyn :-) many thanx for another great review :-) they are always appreciated. Always my pleasure to assist with your holiday plans :-)

Rated 5 out of 5 stars

Great Company

The consultant we dealt with is so friendly and has a great character. We have never been disappointed with all the holidays we have booked with him. Can't recommend him enough.

March 7, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx Lynda for another kind review :-) It's very much appreciated :-) Hope you both have a fab holiday :-)

Rated 5 out of 5 stars

Very pleasant and always helpful as…

Very pleasant and always helpful as usual.

March 1, 2026
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Reply from Hays Travel - Graham Kelly

Many thanx June for your kind review which is very much appreciated :-) I'm certain you'll have another great holiday :-)

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