Having spent approximately 4 hours in the Hanley branch, across the Saturday and Sunday. We finally came out with a City break to Italy and a Med cruise. Having dealt with Kelly, Mark and Joy (th... See more
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We only called in to get prices and see what was available to us budget wise. 3 hours later and alit of patients and help from joy we booked our first family holiday together. Joy was friendly full of... See more
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Joy was incredible really knew her stuff!! Very knowledgeable on the area, the hotels and places to eat and trips, i found the whole experience top-notch from start to finish! Always booked online pre... See more
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We met Mark at Hanley Offices and he was very helpful in giving us options because we wanted a cheap flight and he managed to find one for us within minutes and when we booked for your tickets it was... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 - 2a Fountain Square, ST1 1LG, Hanley, United Kingdom
- 01782692752
4.9
Excellent
692 reviews
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Reply from Hays Travel - Hanley
Thank you for booking with us and leaving a positive review, we hope you have a wonderful holiday. Many thanks, Mark & the team
Very helpful lady,Kelly,nothing was too…
Very helpful lady,Kelly,nothing was too much to ask for,she tried all routes for cheapest price,once home I called back to add another person on the booking,she didnt hesitate that it was nearly home time and continued to sort everything for me,always book with hays travel ,always feel welcome,thank you kelly,hanley branch x
September 21, 2025
Reply from Hays Travel - Hanley
Hi Michelle, thank you for taking the time to complete our review, we appreciate your kind words and would like to thank you again for booking with us, thanks Mark and the team
Brilliant customer service, friendly staff
Brilliant customer service, friendly staff, always find exactly what I'm looking for.
This is the 3rd time this year I've booked with Joy, she is wonderful at sorting out my holidays, I can always rely on her, and a great asset to the company. The whole team in the Hanley store are all very welcoming and nothing is too much trouble for them. Look forward to many more holidays booked with them. Thanks everybody
September 27, 2025
Reply from Hays Travel - Hanley
Hi Joan thank you for your lovely comments towards Joy and the store and again thank you for booking with us, thanks Mark and the team.
Great service as usual from Mark
Great service as usual from Mark in Hanley. Been booking with him now for over 20 years and never had a bad experience. Highly recommend!
September 20, 2025
Reply from Hays Travel - Hanley
Hi Graham, thank you for your review it is much appreciated and again thank you for booking with us, thanks Mark and the team.
Very helpful and nothing was to much…
Very helpful and nothing was to much trouble
September 24, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely review. Many thanks, Mark & the team
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team
Joy at the Hanley branch was amazing 👍
Joy at the Hanley branch was amazing. We went on the Saturday with a spontaneous trip idea and were flying Sunday for 3 nights to Zante. Joy booked, checked us in and printed everything off for us. It was a pity she wasn't flying the plane😀 5 star service, no stress, and unforgettable experience we will definitely be going back to book again (hopefully with Joy) 👍
September 7, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave such a lovely positive review for Joy :) Many thanks, Mark & the team
Mark and the team are brilliant,would…
Mark and the team are brilliant,would not go anywhere else only Hays travel.
September 10, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team
Expert advice professionally and simply…
Expert advice professionally and simply given
September 5, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us again and taking the time to leave a lovely review. Have a wonderful holiday! Many thanks, Mark & the team
I am lucky to have booked my 4th…
I am lucky to have booked my 4th holiday this year. Jodie from Hanley branch has again excelled herself to finding yet another great looking hotel. I didn't know where to go this time as I'm trying to go 'everywhere' to get the experience of different countries. Been to Malta, Tenerife Corfu so far this year and now she found an ideal trip to Bulgaria. Great work Jodie and thank you for your patience 😁👍
September 1, 2025
Reply from Hays Travel - Hanley
Hi Debbie thank you for booking another holiday in store we are always more than happy to help. many thanks Mark and team
We usually book all holidays ourselves…
We usually book all holidays ourselves online but as the holiday was a cruise with add ons and options we needed advice. The guy in Hays was very knowledgeable, helpful and friendly. Cruise sorted! Roll on next year.
August 26, 2025
Reply from Hays Travel - Hanley
Hi Carol thank you very much for lovely comment, we really do appreciate the feedback and thank you again for booking with us, thanks Mark and the team.
The staff were friendly and very…
The staff were friendly and very helpful, Kelly organised my holiday, and nothing was to much trouble, thank you Kelly. I've booked 6 holidays in the past with Hays in Hanley, and I reccomend Hays to anyone wanting to book a holiday, they are brilliant.
August 24, 2025
Reply from Hays Travel - Hanley
Hi Jacqueline, thank you so much for your lovely words towards Kelly, and again thank you for booking with us again it is very much appreciated, thanks Mark and the team.
Hay's Travel Hanley
The Staff at Hayes Travel in Hanley are simply the best.with more experienced than most others Travel Agent.as the Staff have worked together throw all different Names of Travel Agents.and always find you the holiday you are looking for.And it is the only Travel Agent which does Direct debit each month and you can spread the cost over the months.so please remember you can go any where in the world 🌎🌍🌎🌍 with Hay'sTravel. Paying monthly.thankyou to all the very kind Staff.l am sorted out for 2027 now
August 29, 2025
Reply from Hays Travel - Hanley
Hi Christine , thank you for your lovely words we really do appreciate it, and it was lovely to see you and thanks for booking with us , thanks Hanley team
Jodie was very helpful at Hanley Branch…
Jodie was very helpful at Hanley Branch when we were enquiring about a Med cruise- no pressure then we called the following day to book Jodie not in office that day so Mark attended to us, also very helpful- thank you 😀
August 20, 2025
Reply from Hays Travel - Hanley
Thank you Mr Powell for coming into store and booking your cruise and the feedback
Hays travel Hanley were great at…
Hays travel Hanley were great at helping us with our holiday with all round from finding it matching prices and everything that came along with it thank you
August 17, 2025
Reply from Hays Travel - Hanley
Hi Nicola thank you so much for your lovely review and again thank you for booking with us, thanks Mark and the team.
Hays Travel Holiday Booking Experience
World class customer service from Hays Travel.
I contacted Hays Travel and I explained to the advisor the type of holiday that I was looking for and the destination.
Within a short period of time, the advisor called me back and provided me with a a range of good options.
I would definitely recommend Hays Travel to friends and family.
August 24, 2025
Reply from Hays Travel - Hanley
Hi Martin, thank you for review your comments mean a lot and we appreciate it, and again thank you for booking with us, thanks Mark and the team.
So happy we chose Hays Travel in Hanley…
So happy we chose Hays Travel in Hanley Aidan was amazing we had a load of questions and he answered them with professionalism we came away with the knowledge of knowing that all is going to be just perfect
August 20, 2025
Reply from Hays Travel - Hanley
Thank you for taking time to leave a lovely review. many thanks
I saw Jody in the Hanley store to…
I saw Jody in the Hanley store to discuss a holiday that I had seen and thankyou to Jody giving me the information I needed - I ended up booking the holiday in February to Las Vegas/Los Angeles and 7 night cruise around Mexico thankyou Jody
August 16, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely, positive review. We hope you have a fantastic time on your bucket list adventure! Many thanks, Mark & the team.
He was so helpful with us
He was so helpful with us, very kind and so inpatient.
I would recommend him as one of the best due to his kindness and compassion
August 15, 2025
Reply from Hays Travel - Hanley
Thank you for booking with us and taking the time to leave a lovely positive review. Many thanks, Mark & the team
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