I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more
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I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more
Company replied
Amanda was very good. Between the 2 countries we were looking at, she told us which one was better to go for and look up the best hotel with the internally we gave her.
Company replied
As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more
Company replied
Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
324c Station Road, HA1 2DX, Harrow, United Kingdom
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I was very happy with their service, very professional but friendly too. He understands what we want and organised our trip. Thanks Hays travel

Reply from Hays Travel - Harrow
George was very helpful and got what I needed 👏 and understanding what my needs was

Reply from Hays Travel - Harrow
I have used Hays Travel for the past 3 years and have always found them to be very professional and do their utmost to find me a great holiday. The staff are very helpful and courteous and work hard to find you the perfect holiday.

Reply from Hays Travel - Harrow
We have been to Benedorm with Hays Travel in December 2021. We are happy with their service. we went into Hays Travel last Monday. Mr Xander booked our holiday to Milan. He is on top of his job and we are very satisfied with his service

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow
George was very patient and knowledgeable ✨ this is the second time we booking a holiday with them. Recommended 🤩

Reply from Hays Travel - Harrow
As usual George was outstanding in his customer service.
I’m the pickiest person ever, but his patience and being ready for any challenge is impressive! Thanks George, Amanda and Team ❤️, you are the best!

Reply from Hays Travel - Harrow
Staff members were very helpful in finding the best deal holiday break..
An information pack was given at the end of booking great service. Thank you Tryvell and George..

Reply from Hays Travel - Harrow
I had outstanding experience thanks to George’s profesionalism and dedication. From our very first conversation, he was attentive to all my needs and preferences, offering the best options tailored to my budget and expectations. He was patient, responsive.

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow
Professional staff knowledgeable with attention to detail the service was excellent!
The manager Amanda is highly recommended.
Thank you very much Hays Travel.

Reply from Hays Travel - Harrow
The agents who dealt with me were very profssional and lissened to what information I needed.

Reply from Hays Travel - Harrow
Popped into Hays Travel to book a package holiday we'd found online. We were looked after by George, who gave us his undivided attention. He processed our reservation quickly, efficiently and with good humour. Many thanks for great service, George.

Reply from Hays Travel - Harrow

Reply from Hays Travel - Harrow
The representative Tryvell did everything for us booking was easy with him at the helm

Reply from Hays Travel - Harrow
Very efficient company. Contacted them through tv advertisement. No issues, well satisfied with service.

Reply from Hays Travel - Harrow
Travel agent was caring and made every effort with the booking.

Reply from Hays Travel - Harrow
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