Hays Travel - Harrow Reviews 

494
TrustScore 5 out of 5

4.8

324c Station Road, HA1 2DX Harrow, GB


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Rated 5 out of 5 stars

I was looking to book a group holiday over 2026 Christmas period in a good S Tenerife resort. From entering their travel agency in Harrow to complete a very satisfied confirmed booking only took 1.5 h... See more

Company replied

Rated 5 out of 5 stars

Amanda was very good. Between the 2 countries we were looking at, she told us which one was better to go for and look up the best hotel with the internally we gave her.

Company replied

Rated 5 out of 5 stars

As always Amanda was excellent even with me chopping and changing my mind lol. She made the whole experience easy. So friendly. Highly recommend Hays travel Harrow very friendly and nothing is to much... See more

Company replied

Rated 5 out of 5 stars

Extremely welcoming staff. I explained what I wanted and the representative, who is fairly new, Xavier was very confident and very good at searching for the most suitable flight. Explained every deta... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324c Station Road, HA1 2DX, Harrow, United Kingdom

  • 02039252738

4.8

Excellent

TrustScore 5 out of 5

494 reviews

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4.8

All reviews

(494)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I was very happy with their service, very professional but friendly too. He understands what we want and organised our trip. Thanks Hays travel

July 8, 2025
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Reply from Hays Travel - Harrow

Thank you for this kind Review. We're Always here to Help. - Xander

Rated 5 out of 5 stars

George was very helpful and got what I…

George was very helpful and got what I needed 👏 and understanding what my needs was

July 13, 2025
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Reply from Hays Travel - Harrow

Thank you for your 5* review, I'm very glad you enjoyed the service and I hope to see you again soon - George

Rated 5 out of 5 stars

The personal touch

The personal touch

July 9, 2025
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Reply from Hays Travel - Harrow

Thank you so much for the 5* feedback! We hope to see you again soon- George

Rated 5 out of 5 stars

I have used Hays Travel for the past 3…

I have used Hays Travel for the past 3 years and have always found them to be very professional and do their utmost to find me a great holiday. The staff are very helpful and courteous and work hard to find you the perfect holiday.

June 29, 2025
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Reply from Hays Travel - Harrow

Thank you for your kind words, I hope this means you will continue to use Hays Travel in the years to come - Tryvell =)

Rated 5 out of 5 stars

We have been to Benedorm with Hays…

We have been to Benedorm with Hays Travel in December 2021. We are happy with their service. we went into Hays Travel last Monday. Mr Xander booked our holiday to Milan. He is on top of his job and we are very satisfied with his service

June 27, 2025
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Reply from Hays Travel - Harrow

Thank you for you lovely comment I really hope you have a wonderful time. - Xander

Rated 5 out of 5 stars

Good service from Amanda

Good service from Amanda, as always

June 26, 2025
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Reply from Hays Travel - Harrow

Thank you for your five star review - it is always a pleasure booking your holidays - Amanda

Rated 5 out of 5 stars

George was very patient and…

George was very patient and knowledgeable ✨ this is the second time we booking a holiday with them. Recommended 🤩

June 24, 2025
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Reply from Hays Travel - Harrow

Thank you for your lovely 5* review! I hope you have a lovely holiday- George

Rated 5 out of 5 stars

As usual George was outstanding in his…

As usual George was outstanding in his customer service.
I’m the pickiest person ever, but his patience and being ready for any challenge is impressive! Thanks George, Amanda and Team ❤️, you are the best!

June 22, 2025
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Reply from Hays Travel - Harrow

It's always such a pleasure to organise your holidays and I'm so happy you love the service! I hope you have the best time and I can't wait to see the pictures- George

Rated 4 out of 5 stars

Book it with Hays

Staff members were very helpful in finding the best deal holiday break..

An information pack was given at the end of booking great service. Thank you Tryvell and George..

June 11, 2025
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Reply from Hays Travel - Harrow

Glad you was happy with the service provided. Hope that means you will be back again & again =) - Tryvell

Rated 5 out of 5 stars

I had outstanding experience thanks to…

I had outstanding experience thanks to George’s profesionalism and dedication. From our very first conversation, he was attentive to all my needs and preferences, offering the best options tailored to my budget and expectations. He was patient, responsive.

June 15, 2025
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Reply from Hays Travel - Harrow

Thank you so much for your amazing 5* review! I'm so pleased you enjoyed the service and we hope to see you again soon- George

Rated 5 out of 5 stars

Very very helpful

Very very helpful, patience, informative,

June 12, 2025
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Reply from Hays Travel - Harrow

Thank you for booking your holiday for Summer 2026 it was a pleasure to find you a good deal - Amanda

Rated 5 out of 5 stars

Professional staff knowledgeable with…

Professional staff knowledgeable with attention to detail the service was excellent!

The manager Amanda is highly recommended.

Thank you very much Hays Travel.

June 10, 2025
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Reply from Hays Travel - Harrow

Thank you for your kind review it was lovely to see you again and help you with your booking - Amanda

Rated 5 out of 5 stars

excellent service…

The agents who dealt with me were very profssional and lissened to what information I needed.

June 6, 2025
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Reply from Hays Travel - Harrow

Thank you for your review - It was a pleasure to help you with your booking - Xander and George

Rated 5 out of 5 stars

Great Service From Hays Travel In Harrow

Popped into Hays Travel to book a package holiday we'd found online. We were looked after by George, who gave us his undivided attention. He processed our reservation quickly, efficiently and with good humour. Many thanks for great service, George.

June 7, 2025
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Reply from Hays Travel - Harrow

Thank you for booking with us again - and the fantastic feedback - George and Amanda

Rated 5 out of 5 stars

Simple and straightforward

Simple and straightforward. Gentleman was polite and helpful

June 6, 2025
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Reply from Hays Travel - Harrow

Thank you very much for the lovely 5* review! Have a great holiday and we hope to see you again soon - George

Rated 4 out of 5 stars

Very efficient company

Very efficient company. Contacted them through tv advertisement. No issues, well satisfied with service.

May 20, 2025
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Reply from Hays Travel - Harrow

Glad you was happy with the service your was provided! - Tryvell

Rated 5 out of 5 stars

Welcoming staff

Excellent service

May 25, 2025
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Reply from Hays Travel - Harrow

Thank you for your wonderful 5* review! We pride ourselves on our fantastic service, il be sure to pass this onto Tryvell - George

Rated 5 out of 5 stars

Travel agent was caring and made every…

Travel agent was caring and made every effort with the booking.

May 12, 2025
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Reply from Hays Travel - Harrow

Thank you for coming and speaking to me. It was a pleasure to book another holiday for you. Fingers crossed I have the opportunity again - Tryvell

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