A massive thank you to Daz and all the team at Grange Hayes Travel, Hartlepool Market. ❤️ We wouldn’t book our holidays anywhere else! Daz is always so professional, friendly and attentive, and genu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again Alison at Hays travel Hartlepool has navigated us through our family holiday booking. It is difficult trying to arrange a holiday when everyone wants prices for different things but Alison... See more
Company replied
Kirsty makes the experience of booking a pleasure.She is patient knowledgable and happy to change anything about your holiday to suit your needs.Always keeps you updated and makes sure you are happy w... See more
As always the best service. Kirsty is so efficient and knowledgeable. Hays Travel are very lucky to have her. I always recommend to family and friends.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
190 Middleton Grange, TS24 7RR, Hartlepool, United Kingdom
- 01429707279
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young lady that looked afer me…
The young lady that looked afer me explaned every thing and was so polite
June 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Hello Julie thank you very much for this review, it is much appreciated. Thanks Maddison
We always book though Haysall the staff…
We always book though Haysall the staff are helpful. But Kirstie or Darren normally spend time with us, never a rush and always get sorted.
June 6, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks so much for the lovely review it's always a pleasure to book your holidays . Hope you are looking forward to your trip . Kirsty
Very accommodating
Very accommodating, friendly , listened to all our needs to book the holiday, and knowledgeable, and gave us good tips about the resort
June 3, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback its very much appreciated. Thanks Fay
Good customer service
Darren was very helpful and communication was good he managed to price match a cruise we had seen online
June 6, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with your comments. We're glad we could assist you in arranging your trip.
Holiday booking
From the moment I walked in to book my holiday I was made welcome and staff were amazing especially Kirsty. Everything was handled professionally which made the whole experience stress free. All staff in the Hartlepool Branch are exceptional.
June 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for your lovely feedback. We look forward to assisting you again. Thanks Julie
Well run and happy agencu
As alway made welcome got sorted with my perfect holiday, staff always smiling and great atmosphere which reflects how good the management is, wouldn't go anywhere else,
June 7, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for the fab review , another lovely holiday to look forward to . Kirsty
They go out of their way to find you…
They go out of their way to find you the best deals
May 31, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for your lovely comments. I look forward to assisting you again in the future. Thanks Julie
Darren in the Hartlepool store was very…
Darren in the Hartlepool store was very helpful and took us through each part of our holiday. Not felt pressured at any time. Very pleased.
May 24, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with your comments. We're glad we could assist you in arranging your trip.
Always a good experience going into…
Always a good experience going into hays travel, all the travel agents are lovely, helpful and patient, booking our most recent holiday we worked with Tilly who was lovely, helpful us book what wanted, we also go to Darren a lot who’s booked most of our holidays since Iv been little
May 30, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you so much for this lovely feedback, we really do appreciate this. :) Thanks Tilly & Darren
Staff are friendly
Staff are friendly, knowlegable go above & beyond to help you choose your holiday.
May 29, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thankyou for the lovely review , It will be another lovely holiday . Kirsty x
Thanks again Hays Travel Hartlepool and…
Thanks again Hays Travel Hartlepool and Julie in particular for getting us booked onto our next holiday adventure
May 29, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for your lovely comments. We look forward to assisting you again.
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your feedback, Darren will be so pleased with the comments.
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review David, it is much appreciated. Thanks, Maddison
Very helpful staff
Very helpful staff, explained everything i needed to know. Was a easy process of booking my holiday
May 25, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for your lovely feedback. We look forward to assisting you again. Thanks Julie
Great holiday but Palma airport is a…
Great holiday but Palma airport is a joke and very frustrating. Still enjoyed the holiday
July 2, 2025
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for your feedback and glad you had a great holiday. Thanks Julie
Darren our rep is patient and talks you…
Darren our rep is patient and talks you through each step in a thorough manner. He is a credit to Hays and whenever we decide on a holiday we would always seek him out.
May 20, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for the feedback, Darren will be so pleased with your comments. We're glad we could assist you in arranging your holiday.
The staff are all great very helpful…
The staff are all great very helpful and are willing to listen and not just trying to sell you anything there advise whats best for you and your party.great service once again
May 19, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you for your lovely feedback its very much appreciated. Thanks Fay
Excellent service with a warm welcome
Warm reception on arrival, the travel consultant listened carefully to my explanation of our holiday package requirements and speedily found and confirmed them, making a pleasant and easy experience of booking our holiday, backed by a price match.
May 11, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thank you very much for this review Andrew, hope you have a lovely time, thanks Maddison
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks so much for the lovely review . I'm sure you will have a fab time . Kirsty x
Th experience looking for a cruise was…
Th experience looking for a cruise was easy and well explained
May 14, 2026
Reply from Hays Travel - Hartlepool Middleton Grange
Thanks for this lovely feedback, it is very much appreciated. Thanks Tilly :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.