As always the girls are very helpful, friendly, and help you get the best deal. They offer help with follow up information such as flights, check-ins etc. Many thanks to Emma for her help and explana... See more
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I wanted to go on a combined Gambia/Senegal holiday but no holiday company seemed to offer my specifications. Firstly Rebecca searched several options and, visiting Hays Travel shop, Emma then helped... See more
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Polite staff. Listened to my requirements. Answered questions around my booking. Didn't push me into finalising the booking. Over all I was very happy with my instore experience.
Company replied
From my first email inquiry to sitting in the office booking my trip, I was served by a young lady who listened to my questions, treated with kindness & respect, had every step explained thoroughly an... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11 Market Parade, PO9 1PY, Havant, United Kingdom
- 023 9247 0722
4.9
Excellent
524 reviews
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Reply from Hays Travel - Havant
Good morning Mrs Bates,
Thank you for your kind feedback. We are pleased to hear that you always feel welcome, and we look forward to seeing you again in the near future.
Best wishes,
Georgia - Assistant Manager
Well done Tierney for sorting my…
Well done Tierney for sorting my booking with an understanding of my needs 10stars
August 15, 2025
Reply from Hays Travel - Havant
Good morning,
Thank you so much for you kind words! I'm really glad I could help you with your booking .
Your feedback means a lot to me – it's been a pleasure assisting you! If there's anything else I can do, just let me know. 😊
Best regards,
Tierney
Reply from Hays Travel - Havant
Dear valued customer,
Thank you so much for your lovely feedback! We're thrilled to hear that Lisa was able to assist you in a way that met your needs! 😊
We are always here to help, so if there's anything else you need, just let us know.
Warm regards,
The Hays Travel Havant Team
Tierney who is a first year apprentice…
Tierney who is a first year apprentice has arranged our dream holiday to Australia, Singapore and Thailand . She listened with patience to our wishes and helped put together our trip. We are so pleased with the service and professionalism we received from Tierney. In fact the entire team at Havant's Hayes travel have all been truly amazing. Big well done to Tierney and a huge thank you
Helen and Rob Payne
July 31, 2025
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you so much, Helen and Rob, for your kind words and thoughtful feedback.
We're absolutely delighted to hear that Tierney was able to help bring your dream holiday to life. As a first-year apprentice, it’s fantastic to see her dedication, patience, and professionalism making such a positive impact. Your praise means a great deal to her and the whole team here at Hays Travel Havant.
Thank you for being such loyal customers — your continued support truly means the world to us.
Wishing you a truly unforgettable trip to Australia, Singapore, and Thailand — you certainly deserve it!
Warm regards,
Bethany - Branch Manager
Experience was excellent Georgia was…
Experience was excellent Georgia was very helpful got all the information needed and very helpful when I went to book our holiday
July 22, 2025
Reply from Hays Travel - Havant
Good afternoon,
Thank you for your feedback! I am so pleased that I was able to assist you in booking your holiday to the Caribbean, and I really hope you're looking forward to it!
I hope to see you again in store soon.
Best wishes,
Georgia - Assistant Manager
We were seen by Georgia who helped us…
We were seen by Georgia who helped us immensely and gave us quotes that we took home,we returned later and booked the holiday
July 20, 2025
Reply from Hays Travel - Havant
Good Afternoon,
Thank you for your lovely feedback! We're so pleased to hear that Georgia was able to assist you with booking your holiday.
It’s great that you came back to book your holiday with us – we truly appreciate it!
We hope you have an amazing trip, and if you need anything else before you go, don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Havant Team
Booking with Terri
Came in to the store and saw Terri who helped me book everything I needed. She was very knowledgeable and knew exactly what I was looking for and was a great help
May 20, 2025
Unprompted review
Reply from Hays Travel - Havant
Good Afternoon,
Thank you so much for your kind words! We're happy to hear that Terri was able to help you and make your visit a good experience.
We'll be sure to pass along your compliments to her!
We hope you have the best holiday and hope to see you again in the future!
Kind Regards,
The Hays Travel Havant Team
Used before so knew everything would be…
Used before so knew everything would be dealt with speedily efficiently and it was
July 19, 2025
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you for your continued trust in us! We're so pleased to hear that everything was handled quickly and efficiently once again. We truly appreciate your loyalty and look forward to assisting you in the future.
Kind Regards,
Bethany - Branch Manager
Booking with Terri at hays
We came in to book a holiday with friends and everything was made hassle free by the lovely lady who served us called Terri she was very polite and helpful and got us a great deal so thank you highly recommend
June 27, 2025
Unprompted review
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you so much for your kind words! We're delighted to hear that Terri made your holiday booking experience smooth and hassle-free. We'll be sure to pass on your lovely feedback to her. Enjoy your trip, and thank you for the high recommendation – it means a lot to us!
Kind Regards,
Bethany - Branch Manager
Excellent service from Terri
Excellent service from Terri, she took the time to give us lots of options and was very helpful and knowledgeable. We were pleased with the process from start to finish, will definitely be booking with her again.
June 2, 2025
Unprompted review
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you for your fantastic feedback! We're so pleased to hear that Terri provided such helpful and knowledgeable service, and that the whole process was smooth from start to finish. We'll make sure she sees your kind words. We look forward to welcoming you back for your next booking!
Kind Regards,
Bethany - Branch Manager
Lovely
Lovely, friendly, helpful staff.Very knowledgeable & answered all my questions confidently & efficiently. There was no hurry to get my booking done to move on to another customer. Have booked there before & will not hesitate to book there again.Also great for money exchange. Always the best rates in our area.
July 17, 2025
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our team. Providing friendly, helpful, and knowledgeable service is what we aim for, so it’s wonderful to know that came through during your visit. We're especially glad you felt no pressure and had all your questions answered. Thank you as well for your continued support and trust in our booking services and currency exchange—we truly appreciate it. We look forward to seeing you again soon!
Kind Regards,
Bethany - Branch Manager
Booking was completed eventually
Booking was completed eventually, but the inexperienced advisor was struggling with the software.
July 16, 2025
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you for taking the time to leave us some feedback and bringing this to our attention.
Thank you for speaking with me this morning to discuss this matter.
As discussed, The sales consultant is new to our branch and is still learning some of the systems. I really appreciate your patience during the booking process and I am glad to hear that you are happy with the service you have received since making your booking with us.
It's great to hear that you will be booking with us again in the future.
I hope you have a great time on your upcoming cruise and I look forward to welcoming you back into branch again soon.
Kind Regards,
Bethany - Branch Manager
Quick Service!
I made contact with Beth the Branch Manager to check out prices on a P&O Cruise. Beth gave various cabin options and prices to make sure we covered all the bases. She replied promptly. I then booked over the phone with Lisa yesterday as I didn't want to miss out on the deal we had found. Paperwork sent quickly, and the payment link worked well. Thanks for your assistance from enquiry to booking. 292 days to go!
July 14, 2025
Reply from Hays Travel - Havant
Dear Valued Customer,
Thank you so much for your kind feedback! We're thrilled to hear you had a smooth and efficient experience with both Beth and Lisa. It's great to know they could assist you quickly and thoroughly to help secure your cruise deal.
We appreciate you choosing us for your holiday planning and are excited for the countdown—292 days will fly by! If you need anything else before your trip, feel free to reach out.
Happy cruising!
Warm regards,
Bethany - Branch Manager
Reply from Hays Travel - Havant
Good afternoon,
Thank you for your feedback! We're so glad to hear you had a great experience with our team member. We really appreciate you taking the time to share your thoughts and hope to assist you again in the future!
Kind Regards,
Bethany - Branch Manager
Excellent & very easy to book with a…
Excellent & very easy to book with a real person. Polly at the Havant Hays Travel branch was excellent & has kept me updated with everything I need. I’ll definitely be using Hays again in the near future.
July 6, 2025
Reply from Hays Travel - Havant
Thank you so much for this lovely review! We hope you have a wonderful holiday! Polly - Hays Travel Consultant
Friendly and easy experience
Gypsie was very helpful and made the process very easy. She was very friendly and the price of the trip was incredible value for money. Will definitely be using Hays Travel again.
July 2, 2025
Reply from Hays Travel - Havant
Dear Valued customer,
Thank you for your lovely review! We're so pleased to hear that Gypsie made the booking process smooth and enjoyable for you. It's great to know you felt well looked after and found great value in your trip. We really appreciate your kind words and look forward to helping you plan your next holiday with Hays Travel!
Kind Regards,
Bethany - Branch Manager
Very professional and helpful an…
Very professional and helpful an enjoyable experience
June 29, 2025
Reply from Hays Travel - Havant
Dear Valued customer,
Thank you for your lovely review! We're so pleased to hear you had an enjoyable experience and found our team professional and helpful. It means a lot to us, and we hope to assist you again soon with your next trip!
Warm regards,
The Hays Travel Havant Team
Reply from Hays Travel - Havant
Dear Valued customer,
Thank you for your feedback! We're glad to hear you received good service and felt supported without being rushed. It's important to us that our customers have time to explore their options, and we're pleased we could provide that experience for you. We look forward to helping you again soon!
Warm regards,
The Hays Travel Havant Team
CruiseHoliday
The staff at our local Hays travel Agents helped to arrange the cruise to celebrate my wife's 70th birthday
The help to arrange everything was first class
June 24, 2025
Reply from Hays Travel - Havant
Hi Graham,
Thank you for your review! We are pleased to hear you had a positive experience!
We hope you enjoy celebrating your wife's 70th birthday on the cruise!
Many thanks,
Gypsie
Best experience we ever had booking a…
Best experience we ever had booking a holiday with Lisa at Havant , price was amazing and Lisa is basically the best …
June 22, 2025
Reply from Hays Travel - Havant
Dear Valued customer,
Thank you so much for your wonderful review! We're thrilled to hear this was the best holiday booking experience you've ever had. Lisa at our Havant branch will be over the moon to know she made such a great impression — she truly is fantastic! We're glad you found the price amazing too. We can’t wait to help you book your next adventure!
Kind Regards,
Bethany
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