Went to book our first ever Cruise, the agent was very helpful in explaining all that we need to know and do. We ended up booking and are now looking forward to our new holiday experience next year... See more
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See what reviewers are saying
Judith is always giid at finding a great holiday for me,she worked hard yestetday to find me what i wanted,its always a pleasure to see her.
Company replied
Very smooth experience. We were thinking of joining my sister-in-law for her holidays but there were no more seats on the plane so decided to book a holiday to Turkey. Eve, at Hays Hereford, was ve... See more
Company replied
Judith in the Hereford Branch was so helpful, as usual, she knows just what we like and steered us in the right direction. All the staff in our local branch are always happy to help and very cheerful... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
53/54 Commercial Street, HR1 2DJ, Hereford, United Kingdom
- 01432617310
4.9
Excellent
1K reviews
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Everything great but wrong spelling of…
Everything great but wrong spelling of one name but amended quickly
May 3, 2026
Reply from Hays Travel - Hereford
Thank you for your review. I'm so sorry that there was an error with your booking but glad we got it sorted for you. Regards Erica
Reply from Hays Travel - Hereford
Thank you for your review, I will pas this on to Erica.
brilliant and very helpful
May 6, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Amelia.
Basically we are on holiday organised…
Basically we are on holiday organised by Ethan and he was looking into a Christmas cruise for us. This became available and we had to pay deposit. All done, cannot say any more.
May 5, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Ethan..
11 out of 10 Erica.
As always Erica has done us proud, found us the holiday we wanted, many Thanks for a great service 😀.
April 28, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Erica.
The assistance of Craig
May 3, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Craig.
we only go to hays when we book a…
we only go to hays when we book a holiday.They take time to help find the right one for us.
April 28, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Eve.
Knowledgeable and helpful staff
Booking a holiday or flights with Hays Travel always takes the pressure off the customer, as the staff, under the expert supervision of Erica, the Manageress, are friendly, knowledgeable and extremely helpful in making sure you get just the holiday you are looking for.
We have been booking our holidays with Judith for many years now as her experience and invaluable knowledge of the travel industry is exceptional. She goes above and beyond to ensure that the holiday fits our personal requirements and is an outstanding member of staff with good customer service skills.
April 17, 2026
Reply from Hays Travel - Hereford
Thank you for your lovely review Val. Its always nice speaking with you. I will be sure to pass on your comments to Judith. Erica
Reply from Hays Travel - Hereford
Thanks for your review. Glad I could help. Erica
Excellent customer service
Erica provided excellent and honest advice for our spontaneous holiday booking, thank you 😊
April 26, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad I could help and what a great trip it will be for you. Erica
The Travel Agent was delightful
The Travel Agent was delightful. Very helpful and accommodating with our particular itinerary requests . She gave us options and suggestions about where might suit us .
April 22, 2026
Reply from Hays Travel - Hereford
Thank for your lovely review. Glad Eve could help with your travel plans. Erica
Judith was so helpful couldn’t do…
Judith was so helpful couldn’t do enough fantastic advice
April 14, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad Judith could help. Erica
Helping to make informed decisions…
Helping to make informed decisions about best holiday location for our needs and budget at this time of year. Especially as we haven't been abroad for over 2 years and that was to visit family.
April 19, 2026
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help help. Erica
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans.
Reply from Hays Travel - Hereford
Thanks for your review. Glad we could help with your travel plans. Erica
We have confidence in the experience of…
We have confidence in the experience of the person we book with.
April 4, 2026
Reply from Hays Travel - Hereford
Thank you for your review. Glad we could help. Erica
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Ethan.
First Class service by Hereford Branch
We visited the Hereford branch to check on possible flight dates and times for a trip to Christchurch New Zealand. Amelia was extremely helpful and provided us with flight times that suited our requirements.
We made our booking and felt confident that everything was covered.
March 14, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Amelia.
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Judith.
Booking our cruise was very easy with…
Booking our cruise was very easy with the help from Poppy.
Very friendly and explained how the booking would be made.
Good to have a face to face meeting to discuss the holiday.
Very pleased with the booking process.
March 22, 2026
Reply from Hays Travel - Hereford
Thank you for your review, I will pass this on to Poppy.
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