Sarah our travel agent at Hillsborough has been excellent. Her knowledge of various types of holidays made our decision much easier when booking our two breaks. She fully understands what we were look... See more
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As always, excellent service. Sarah took my original booking and phoned a few days later to say my single room request had been approved by the hotel. Richard took my deposit and went through my it... See more
Company replied
My travel consultant, Sarah, was amazing. She was very knowledgeable and helpful and was also very patient when I needed to make changes to my travel plan requests. Nothing was too much trouble, and... See more
Company replied
Always friendly and never rush you go through everything with you I always have my paperwork printed off. I always book by hayes never go anywhere else
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Middlewood Road, S6 4GY, Hillsborough, United Kingdom
- 01144075194
4.9
Excellent
973 reviews
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Excellent service
Excellent service. Richard was really heloful and have to say very patient as we were bit undecided. We have now booked through him and really looking forward to it
July 10, 2026
Reply from Hays Travel - Hillsborough
Thank you so much for your wonderful review! We are delighted to hear that you received excellent service and that our team member was patient and helpful. We hope you have a fantastic trip!
Richard was great he got me the holiday…
Richard was great he got me the holiday that I wanted at a great price excellent customer service.
July 10, 2026
Reply from Hays Travel - Hillsborough
Thank you for your fantastic review! We are so pleased to hear that you received excellent service and found the perfect holiday at a great price. We truly appreciate your kind words.
All went to what was required
July 3, 2026
Reply from Hays Travel - Hillsborough
We're glad to hear that everything met your expectations. Thank you for sharing your positive feedback with us.
Helpful
Helpful, friendly staff. Takes the hassle out of booking a holiday as they do everything for you and let you know what you need to sort.
July 9, 2026
Reply from Hays Travel - Hillsborough
Thank you for your review and booking with us
We hope you have an amazing trip
Staff are very welcoming/patient
Staff are very welcoming/patient. They listen to your requirements and act accordingly. The Booking process is made much easier by the staff, with required information double checked at each point. Excellent service all round.
July 7, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Fuerteventura. If you have any questions or queries please do not hesitate to contact us
Familiar staff
Familiar staff, easy and quick to book and a cheaper price than other deals that had been viewed.
July 6, 2026
Reply from Hays Travel - Hillsborough
Thank you for your kind feedback! We are so pleased to hear that our staff were helpful and friendly. Hope you have a lovely holiday.
Great service we known the people at…
Great service we known the people at hays travel for year all of them are great you get a great service from them they take there time at finding you the right holiday that suits you the staff are great
July 5, 2026
Reply from Hays Travel - Hillsborough
We are so pleased to hear that you consistently receive great service from our team. It's wonderful to know that our staff takes their time to find the right holiday that suits you. Thank you for your kind words!
Sarah always goes above and beyond
Sarah always goes above and beyond. Nothing is too much trouble and she keeps looking for the best deal
July 3, 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such excellent service and always strives to find the best options for our customers.
Always helpful and friendly staff and…
Always helpful and friendly staff and competitive prices.
June 30, 2026
Reply from Hays Travel - Hillsborough
Thank you for your kind feedback! We are so pleased to hear that our staff were helpful and friendly. Hope you have a lovely holiday.
Friendly and professional service by…
Friendly and professional service by all the staff at Hillsborough. Complicated requests sorted with a smile and nothing too much trouble.
June 28, 2026
Reply from Hays Travel - Hillsborough
Thank you for your wonderful feedback. We are so pleased to hear that our team provided such friendly and professional service. Have a wonderful cruise.
Reply from Hays Travel - Hillsborough
Thank you for your review. We hope you have a wonderful holiday
Very helpful, patient staff
I gave specific dates and requirements and yet again Richard came up with some good options including one we hadn’t thought of. That’s the one we booked!
Very helpful and personable.
June 30, 2026
Reply from Hays Travel - Hillsborough
We are so pleased to hear that our colleague provided excellent assistance and offered great options for your specific requirements. We hope you have a wonderful holiday!
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Lanzarote. If you have any further questions or queries please do not hesitate to contact us!
Excellent help as always.
June 26, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Turkey. If you have any further questions or queries please do not hesitate to contact us
A good experience with helpful and…
A good experience with helpful and informative staff
June 28, 2026
Reply from Hays Travel - Hillsborough
John Bacon,
We are so pleased you had a good experience. We appreciate your kind words about our team.
Kind Regards
Hays Travel
First time on a cruise holiday
Lovely experience from Madison at Hays Travel in Hillsborough.
Nothing was too much trouble.
Gave us some good advice as first time cruisers and kept us up to date with information regarding our cruise.
June 18, 2026
Reply from Hays Travel - Hillsborough
We're so pleased to hear our team provided such a lovely experience and helpful advice for your first cruise. We appreciate your kind words!
The staff at hays travel hillsborough…
The staff at hays travel hillsborough are very helpful.Richard has helped me through a very rough time sorting my holidays out ,very patient man.All the staff are lovely patient helpful people
June 24, 2026
Reply from Hays Travel - Hillsborough
We are so pleased to hear about your positive experience with us. It's wonderful that our team made your holiday planning so smooth during a difficult time.
Kind Regards
Hays Travel
Madison
Madison. the young assistant in our local office was very helpful and very pleasant for the second time this year. thank you.
June 19, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Bridlington. If you have any further questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday in Crete. If you have any other questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
We're glad to hear you had such a positive experience with our team. Thank you for your kind words!
Kind Regards
Hays Travel
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