Sarah our travel agent at Hillsborough has been excellent. Her knowledge of various types of holidays made our decision much easier when booking our two breaks. She fully understands what we were look... See more
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As always, excellent service. Sarah took my original booking and phoned a few days later to say my single room request had been approved by the hotel. Richard took my deposit and went through my it... See more
Company replied
My travel consultant, Sarah, was amazing. She was very knowledgeable and helpful and was also very patient when I needed to make changes to my travel plan requests. Nothing was too much trouble, and... See more
Company replied
Always friendly and never rush you go through everything with you I always have my paperwork printed off. I always book by hayes never go anywhere else
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Middlewood Road, S6 4GY, Hillsborough, United Kingdom
- 01144075194
4.9
Excellent
974 reviews
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Best place to go for travel advice
Sarah was very helpful and informative. She listened carefully to what we wanted and explained the options for our trip to Cape Town. Very pleased with our booking.
April 2, 2026
Reply from Hays Travel - Hillsborough
Thank you for your lovely feedback. We hope that you have an amazing time in Cape Town. If you have any further questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
Thank you for your lovely feedback. We hope that you have a lovely trip to Cornwall. If you have any further questions or queries please do not hesitate to contact us
Helpful and friendly staff go above and…
Helpful and friendly staff go above and beyond to help
March 29, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing cruise holiday to the Norwegian Fjords. If you have any questions or queries please do not hesitate to contact us
Always helpful staff
Always helpful staff , they go the extra mile and make you feel safe booking a holiday or just for advice
April 4, 2026
Reply from Hays Travel - Hillsborough
Thank you for purchasing a gift voucher from us. If you need need any help or have any questions please do not hesitate to contact us. Thank you for your lovely feedback
10/10 again
10/10 again! Richard found what we were looking for, great flight times, airport and at the right price! We were late calling into branch and he and Sarah kept open until we finished our booking. Contacted us the following Monday to collect our paperwork/ insurance information. Great service again 👍
March 29, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely holiday to Tenerife. It is always a pleasure to help you. If you have any questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
We appreciate you taking the time to leave us your feedback, we are so happy we could provide efficient service for you!
Top service
As slways i received friendly, professional and personal service from staff. All my questions were answered and it made booking easy.
April 3, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have a lovely cruise in the Caribbean. It is always a pleasure to help you. If you have any questions or queries please do not hesitate to contact us
Always book at hays Hillsborough…
Always book at hays Hillsborough friendly staff and always helpful to find your holiday
April 3, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing trip to Kos. If you have any fiuther questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
Thank you very much for your kind words! We hope you have a wonderful holiday. If you have any questions, please do not hesitate to ask us!
Reply from Hays Travel - Hillsborough
Thank you very much for your kind words! We hope you have a wonderful holiday.
The lady was very patient with me and…
The lady was very patient with me and we managed to get what I wanted in the end. Nothing was too much trouble thank you very much.
March 20, 2026
Reply from Hays Travel - Hillsborough
Jayne,
We are so happy we could help you find exactly what you wanted! It's great to know our patience and assistance were appreciated. Thanks for your review!
Kind regards
Hays Travel
Staff very helpful
Staff very helpful, it's nice to be able to talk face to face, everything was done, in about 30 minutes, Julie found us the perfect holiday we looking for.
March 17, 2026
Reply from Hays Travel - Hillsborough
Neil,
We appreciate you taking the time to leave us such a fantastic review. We're so glad we could find the perfect holiday for you and provide helpful service.
hillsborough, Hays Travel
Was help all though my booking with…
Was help all though my booking with Richard. Excellent from start to finish even help sort my travel insurance out too
March 8, 2026
Reply from Hays Travel - Hillsborough
Thank you for your positive feedback. We hope you have a lovely holiday to Turkey.
Very friendly and nothing was too much…
Very friendly and nothing was too much trouble for them
March 11, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing trip to Benidorm. If you have any questions or queries please do not hesitate to contact us
The service is first class and nothing…
The service is first class and nothing seems too much trouble and for someone who detests useing technology the staff go out of there way to try and help me and answer all my stupid questions.
March 4, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope that you have an amazing trip to Tenerife. As ever if you have any questions or queries please do not hesitate to contact to us
Staff were helpful and not pushy as I…
Staff were helpful and not pushy as I had something in mind so it was an easy process. I have never booked through Hayes before but would choose them again.
March 3, 2026
Reply from Hays Travel - Hillsborough
Thank you for your feedback. We hope you have a wonderful holiday cruising around the Caribbean. If you have any further questions or queries please do not hesitate to contact us
Reply from Hays Travel - Hillsborough
Thank you for your review we hope you have an amazing holiday
Friendly
Friendly, helpful staff.
We looked to book online but couldn’t find the holiday we wanted but Sarah found just what we wanted within half an hour.
March 6, 2026
Reply from Hays Travel - Hillsborough
We're happy to hear that our staff was friendly and helpful! We're glad we could find the perfect holiday for you. Thank you for your feedback.
The rep I spoke to was very friendly…
The rep I spoke to was very friendly and let me say what it was I was looking for and she found me a great holiday
March 5, 2026
Reply from Hays Travel - Hillsborough
We appreciate you sharing your experience. We're happy to hear that our team member was helpful in finding you a great holiday that met your needs.
Reply from Hays Travel - Hillsborough
We appreciate you taking the time to share your positive experience. We're so glad our advice and help were beneficial to you.
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