Our agent Annemarie, was a very warm and knowledgeable lady. When we needed extra help finding a holiday that was suitable for my friends needs, she took her time researching places, and making phone... See more
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See what reviewers are saying
Very helpful assistance with booking our holiday. The staff in the branch were friendly and efficient. So nice to have personal contact when booking a holiday.
Outstanding service from Sophie! Booking our holiday was an absolute breeze thanks to Sophie. I popped into the branch, told her what we were looking for, and went on my way. By the time I got home,... See more
Company replied
Always really lovely friendly and helpful staff, particularly Anne-Marie. Helped us choose 2 holidays and were knowledgeable about the different areas and islands we wanted to go to.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
73 George Street, BN3 3YA, Hove, United Kingdom
- 01273 929 065
4.9
Excellent
515 reviews
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Very helpful and professional staff,
Very helpful and professional staff,
Happy to answer any questions I had with a smile 😃
February 4, 2026
Reply from Hays Travel - Hove
Thank you for your lovely review and kind words.
Kind regards,
Sophie
Branch Manager
01273 929065
Ann Marie was very friendly and helpful…
Ann Marie was very friendly and helpful with great knowledge of what I wanted too book
February 2, 2026
Reply from Hays Travel - Hove
Thank you for your lovely comments its was my pleasure to help you
Today I was served by Sophie at Hays…
Today I was served by Sophie at Hays travel in George Street Hove. Sophie arranged our seating on the plane and also our insurance. She made it very easy for us to be able to do the transaction. It was a very pleasant experience, thank you, Sophie.
February 3, 2026
Unprompted review
Reply from Hays Travel - Hove
Hi Lynda, thank you so much for the lovely review. It was lovely to meet you both.
Kind regards,
Sophie
Branch Manager
01273 929065
Anne-Marie was just brilliant
Anne-Marie was just brilliant, efficient knowledgeable and completely fab!!
February 3, 2026
Reply from Hays Travel - Hove
Thank you for your lovely review, I hope you both have a great time.
Booking was made really easy
Booking was made really easy, booking agent was very knowledgeable and helpful.
January 20, 2026
Reply from Hays Travel - Hove
Hi Rhona, Thank you very much for your kind comments. I'm glad we could help. I hope you have a great trip - Evelyn
Knowledgable and helpful member of staff…
Sophie at Hays was very helpful and knowledgeable about the trip I booked. This provided reassurance as I have never been on this type of trip before.
January 22, 2026
Reply from Hays Travel - Hove
Hi, thank you for the lovely review and kind words. It was lovely to meet you and I am so glad we managed to get you all booked up.
Kind regards,
Sophie
Branch Manager
01273 929065
Booking a Rhine cruise.
We used Hays travel agent to book a river cruise on the Rhine. We had researched a few companies that run cruises and had a list of requirements. We asked Hays to find a suitable option for the weeks we could travel during peak summer season. They came back extremely quickly with an option that met all our requirements . We paid the deposit that day and a day later we collected all the necessary paperwork. They answered all of our additional questions.
The service on both days with different members of staff was superb and I would highly recommend them,
January 31, 2026
Reply from Hays Travel - Hove
Hi Tim, thank you for the lovely words and great review. I am so pleased that we managed to get you all sorted and booked on your cruise! It was lovely speaking to you on the phone Friday.
Kind regards,
Sophie
Branch Manager
01273 929065
The ladies were so helpful and nice…
The ladies were so helpful and nice people. We booked a lovely holiday!
February 1, 2026
Reply from Hays Travel - Hove
Hi Rachel
Thank You for your lovely comments It was our pleasure to help.
Charlotte
First time using Hays Travel
First time using Hays Travel, very friendly staff who were patient and helpful talking us through all our options! Helping us reach a decision and we booked our holiday.
Very satisfied with the service we received. Especially Polly.
January 30, 2026
Reply from Hays Travel - Hove
We're so glad to hear about the great service you received! It's wonderful that our team was patient and helpful as you booked your holiday. Thank you for sharing your positive experience with us. - Hays Travel
Nothing was too much trouble for Sophie
January 30, 2026
Reply from Hays Travel - Hove
Hi Richard, thank you so much for your kind words. It's really appreciated.
Kind regards,
Sophie
Branch Manager
01273 929065
Very happy customer
The staff were very helpful and knowledgeable and sorted everything out for us in a polite and courteous way. All that’s left to do is to pick up our boarding tickets for our flight in store and then enjoy our holiday .
January 30, 2026
Reply from Hays Travel - Hove
Thank you very much for your kind comments, I'm glad we could help. Have a lovely holiday - Evelyn
Happy Days
Booking my holiday.
We had very good experience from our travel agent Sophie what we requested.
January 30, 2026
Reply from Hays Travel - Hove
Thank you for your lovely feedback. It was a pleasure meeting you both.
Kind regards
Sophie
Branch Manager
01273 929065
Reply from Hays Travel - Hove
Hi Jill, It was so lovely to meet you and your sister yesterday and I am glad we got you sorted and booked.
Thank you for your positive feedback.
Sophie
Branch Manager
01273 929065
Superb service with a smile
Charlotte our agent was superb, she listened to our requirements and patiently worked with us to find our best choice holiday. Very impressed.
January 25, 2026
Reply from Hays Travel - Hove
Thank you for your kind comments,
It was my pleasure helping you find your holiday.
We hope you have a lovely time,
Charlotte - Travel Consultant
Went out of the way to get me the…
Went out of the way to get me the holiday I wanted very nice and helpful
January 21, 2026
Reply from Hays Travel - Hove
Hi Alistair, thank you for the lovely review. It was great meeting you and I am so pleased we managed to get the trip you wanted booked.
Kind regards,
Sophie
Branch Manager
Friendly and polite would definitely…
Friendly and polite would definitely book again :)
January 11, 2026
Reply from Hays Travel - Hove
Thank you for your kind words, I'm glad we could help. Enjoy your holiday! - Evelyn
Brilliant..!
January 9, 2026
Reply from Hays Travel - Hove
Thank you so much for your 5* review, we are very glad that you thought our service was brilliant. Polly - Assistant Manager
Reply from Hays Travel - Hove
Thank you very much for your kind words, I'm glad we could help - Evelyn
Very helpful holiday advisor
Very helpful holiday advisor. Covering all angles of the booking to make sure we understood everything.
January 10, 2026
Reply from Hays Travel - Hove
We're happy to hear that we were helpful and thorough, ensuring you understood all aspects of your booking. Thank you for your lovely review! Polly - Assistant Manager
So far everything brilliant this is the…
So far everything brilliant this is the 4th holiday book with you so I hope it goes well. Girl that served us was brilliant. I think her name is Lucy, but I don’t think she’s been there long. She’s a new one. She took her time to make sure which one’s fine in our area not just trying to sell a holiday but actually trying to help so so far for this one brilliant so far.
January 18, 2026
Reply from Hays Travel - Hove
We're happy to hear that you are having a brilliant experience and appreciate the assistance provided. It's great to know the service you received was helpful, and we appreciate your continued trust in us for your holiday bookings. Polly - Assistant Manager.
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