Hays Travel - Hove Reviews 

515
TrustScore 5 out of 5

4.9

73 George Street, BN3 3YA Hove, GB


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Rated 5 out of 5 stars

Our agent Annemarie, was a very warm and knowledgeable lady. When we needed extra help finding a holiday that was suitable for my friends needs, she took her time researching places, and making phone... See more

Company replied

Rated 5 out of 5 stars

Very helpful assistance with booking our holiday. The staff in the branch were friendly and efficient. So nice to have personal contact when booking a holiday.

Rated 5 out of 5 stars

Outstanding service from Sophie! Booking our holiday was an absolute breeze thanks to Sophie. I popped into the branch, told her what we were looking for, and went on my way. By the time I got home,... See more

Company replied

Rated 5 out of 5 stars

Always really lovely friendly and helpful staff, particularly Anne-Marie. Helped us choose 2 holidays and were knowledgeable about the different areas and islands we wanted to go to.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

515 reviews

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4.9

All reviews

(515)

117,661 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking experience

A very professional and friendly experience. Annmarie and all the team took time to listen to my requirements. Let’s hope the holiday is as great.

January 10, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Thank you for your lovely review, I hope you both have an amazing time in Grenada.

Rated 5 out of 5 stars

A great experience

Sophie was very welcoming, knowledgeable and professional. She listened to our requirements and did her best to fulfil them, offering alternative options when appropriate. It was great to be able to go into a physical branch and discuss our holiday needs in person. The whole experience was very positive and we are looking forward to our holiday. Thank you
Hays Travel, Hove.

January 16, 2026
Hays Travel - Hove logo

Reply from Hays Travel - Hove

Hi Helen, thank you so much for taking the time to leave a review. It was a pleasure meeting you and I am so glad we got your holiday all sorted!

Sophie
Branch Manager
01273 929065

Rated 5 out of 5 stars

Excellent friendly and honest service

Excellent friendly and honest service. Will definitely rebook again for my next holiday.

January 3, 2026
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Reply from Hays Travel - Hove

Thank you very much for your kind words, we really appreciate it and look forward to helping with your next holiday. Polly - Assistant Manager

Rated 5 out of 5 stars

To do everything for us

Polly was extremely helpful and found us a lovely holiday for 3 adults which was difficult,plus we wanted to go in 3 weeks but she did it. Excellent. She is at the Hove branch

January 3, 2026
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Reply from Hays Travel - Hove

Thank you so much for the lovely review! We hope you have a wonderful holiday! Polly - Assistant Manager

Rated 3 out of 5 stars

Some confusion is as to who was dealing…

Some confusion is as to who was dealing with our booking due to Hove branch being closed for refit

December 19, 2025
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Reply from Hays Travel - Hove

Hi Richard , So sorry to hear this , as one of our most valued customers please accept our sincere apologies for any issues caused with our recent store closing , we are now open , please be assured that we are on hand to deal with any questions or concerns you may have with your booking , please email , pop into the branch or contact us on 01273 929065 to discuss.
Wishing you and Caroline a wonderful Christmas , Kind regards, Joanne

Rated 5 out of 5 stars

The usual high level from the staff…

The usual high level from the staff with amazing skills and knowledge I wouldn't go to any other people John Eaton

November 25, 2025
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Reply from Hays Travel - Hove

Thank you so much John for your lovely comments . always such a pleasure to see you and arrange your holidays . Joanne

Rated 5 out of 5 stars

The trainee customer service lady was…

The trainee customer service lady was very helpful and made booking the holiday a pleasurable experience.

November 25, 2025
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Reply from Hays Travel - Hove

Thank you very much for your kind comments Anthony, It was a pleasure to book your holiday for you and your family.
- Evelyn

Rated 5 out of 5 stars

We always try and book our holidays in…

We always try and book our holidays in George Street in Hove. You have an advisor there her name is Anne-Marie.
She is just array of sunshine and nothing is ever too much trouble fantastic experience. It’s nice to see. They’re still our places that you can get a proper service. Thank you, Anne-Marie.

November 29, 2025
Rated 5 out of 5 stars

From the moment we entered the shop we…

From the moment we entered the shop we were made to fell welcomed .Joanna who delt with us took her time explaining our options so we could decide what was best for us. We were there for nearly four hours over two visits.

November 28, 2025
Rated 5 out of 5 stars

Great customer service

Joanne was very friendly and helpful. She looked at different options to reduce the price of my holiday and gave me additional information on the location of the resort and areas to visit. She took the time to sit and discuss all my needs. Great customer service.

November 14, 2025
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Reply from Hays Travel - Hove

Ah Diana thank you so much for your lovely comments , it was so good to meet you !

Rated 5 out of 5 stars

Annmarie was unbelievable

Annmarie was unbelievable, we had been recommended by a few different people to visit Hayes, and they were spot on. Annmarie was so attentive and listened to what we wanted and required for our cruise, and then found us exactly what we wanted as our first cruise. We are so excited. Nothing was too much trouble. Answered all our questions we had. Accommodated all our requests. But also has said she is at the end of the phone for any queries. She also explained everything from the cruise itself to visa and currencies we will need for each country. Couldn't thank her enough.

November 8, 2025

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