Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Always attentive regardless of the staff member. Nothing is too much trouble. Would not go anywhere else now.
Company replied
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent. Will definitely book again using Emille 😋
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
825 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Young lady who served me was very…
Young lady who served me was very helpful, answered all my questions and found me a holiday within my budget.
February 13, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review - I really appreciate it and look forward to seeing you in the future! Neve :)
Reply from Hays Travel - Hull
Thankyou Kevin for taking your time to leave us this review:) I'm pleased i was able to secure this booking for you and i will always be happy to help again in the future!:)
I can't remember the name of the young…
I can't remember the name of the young lady who served me but she was extremely well versed in what was available. At no point did I feel pressured into take any extras and came away well satisfiednwith my purchase.
January 27, 2026
Reply from Hays Travel - Hull
Hi Edward! Thank you so much for your kind words and for taking the time to share your experience. We’re pleased to hear that you felt well looked after and never pressured during your visit, I will ensure I pass this lovely message onto Emily, thankyou again!:)
Agent very helpful and friendly and…
Agent very helpful and friendly and patient throughout thank you
February 4, 2026
Reply from Hays Travel - Hull
Thankyou very much for leaving this lovely review! I'm so glad i was able to get this booked for you, and i appreciate you taking the time to write this:) I will always be happy to help- Emillie:)
Booking experience. We called in travel ooking for…
We called in travel agents looking for a city break, not sure where. We received good advice, lots of helpful information.
We decided on Prague and booked straight.
January 25, 2026
Reply from Hays Travel - Hull
We're glad we could assist you in booking your trip to Prague! :)
Hays Travel
Lizzy was very friendly and tried to…
Lizzy was very friendly and tried to find us a really good deal. Very patient
January 31, 2026
Reply from Hays Travel - Hull
Thankyou so much for leaving this lovely review and your kind words! I am so glad I was able to get this booked for you!
We’d love to help again anytime:)
Very good experience
Very good experience, the young Lady (Neeve) was very pleasant and attentive to our needs, everything was explained in detail.
January 30, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review- it was a pleasure to get you all booked! Neve :)
First class care and attention!
The sales consultant Jodie was excellent. She gave good helpful guidance on our trip. Explained everything and was both really professional and friendly. We will certainly seek her out for future bookings!
January 25, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review! I’m really glad I gave helpful guidance for you. It was a pleasure helping with your plans, and it truly means a lot to know you’d come back to me for future bookings. I’d be more than happy to help again anytime:) Jodie
Reply from Hays Travel - Hull
Thankyou so much for leaving this lovely review! I am so glad I was able to get this booked for you!:) and I truly appreciate your time for writing this! We’d love to help again anytime, Amy:)
Hays Travel Hull
The staff at Hays Travel in Hull are very friendly, helpful and provide lots of options.
I have booked 2 holidays with Hays Travel as they add value for money.
I have already recommended Hays Travel to a few of my friends.
January 16, 2026
Reply from Hays Travel - Hull
Thank you for your kind words! We truly appreciate the recommendation and are happy to hear you enjoyed your experience with us:) It means a lot to our team, and we look forward to helping with your future travels:)
Prague trip.
Excellent Elizabeth who sorted things out for us went above and beyond to help she couldn't do enough very helpful that was the paragon st store Hull.
January 21, 2026
Reply from Hays Travel - Hull
Thank you so much for your kind words! I’m really pleased I could help and that you felt everything was taken care of. It was a pleasure assisting you, and I truly appreciate you taking the time to leave such a lovely review. I’d be more than happy to help again in the future:)
Lizzie made time 2 search different…
Lizzie made time 2 search different holiday locations till we pick the one we wanted. Was very polite and professional and knew from what we told her of our perfect holiday
January 20, 2026
Reply from Hays Travel - Hull
Thank you so much for your kind words, it is greatly appreciated! I am so glad I was able to find the one for you:) We’d be more than happy to help again anytime!:)
The way everything was sorted so quick…
The way everything was sorted so quick and spot on
January 13, 2026
Reply from Hays Travel - Hull
Thankyou so much for this 5 star review! I really appreciate you taking the time to write this, and I'm so happy you had a great experience with us:),We’d love to help again anytime!
We visited Hays Travel in Hull
We visited Hays Travel in Hull, and we sat with Emily who was very knowledgable and helped us so much to Decide we’re to go ,we usually go to Cyprus but for a change with the Help from Emily we have decided on Dubai , cannot wait
January 19, 2026
Reply from Hays Travel - Hull
Thankyou so much for this lovely review and your kind words!, It was a pleasure helping plan your trip and we truly appreciate you taking the time to share your feedback:) We’d love to help again anytime!
Great staff and helpfull
January 18, 2026
Reply from Hays Travel - Hull
Thank you for your lovely review, we really appreciate it :) Lizzie
The young girl who looked after us was…
The young girl who looked after us was very helpful. She was pleasant and polite. She told us everything we wanted to know about the holiday.
January 14, 2026
Reply from Hays Travel - Hull
Thank you so much for your lovely review, it was a pleasure helping book your cruise! Neve :)
Highly recommend Lizzie
Lizzie provided excellent customer service and made booking our holiday incredibly easy. She was friendly, efficient, and really took the stress out of the whole process. Everything was clearly explained and handled smoothly. I couldn’t be happier with the service she provided.
January 4, 2026
Reply from Hays Travel - Hull
Thank you so much for the lovely review, Lizzie :)
Disneyland Paris holiday
Me, my sister and baby’s came to the hays in the hull city centre to look at prices for Disneyland Paris, we had Liz as our travel agent she got us the best deal with everything included went above and beyond for us talked us through everything and reassured us so it was all stress free, we left very happy and excited for our next holiday thank you again Liz making our dreams come true x
January 8, 2026
Reply from Hays Travel - Hull
Aww thank you so much for your lovely review it was a pleasure to help you plan such a magical holiday! Thank you again for booking with us x
Excellent informative service with friendly and supportive staff
Rosie was very helpul and was was able to answer all our questions. She made contact with the cruise company and on doing so we were given a very good discount, which made our decision to book there and then. Thank you so much Rosie
January 1, 2026
Reply from Hays Travel - Hull
No problem I am glad you got sorted and got everything booked you wanted thanks so much for booking :) Thank you for your lovely review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.