Rosie from the hull city centre branch was really friendly listened to what we wanted and got us that exact holiday she wasn’t pushy or just trying to sell us any holiday couldn’t recommend enough
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See what reviewers are saying
Great holiday booking experience. Lizzie went above and beyond to get us the best holiday and came in on budget. We paid on the day for canada and usa. And had a real laugh in store where we pic... See more
Company replied
Always attentive regardless of the staff member. Nothing is too much trouble. Would not go anywhere else now.
Company replied
Emillie took everything I asked for a put it into a perfect package..she listened and provided..communication excellent. Will definitely book again using Emille 😋
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38-40 Paragon Street, HU1 3ND, Hull, United Kingdom
- 01482534923
4.9
Excellent
825 reviews
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Amy was amazing …
Amy was amazing showed me the holiday that was perfect for me easy process so decided to book there and then
January 8, 2026
Reply from Hays Travel - Hull
Thank you very much for the lovely review ! :) Amy
Reply from Hays Travel - Hull
Thank you for this review, we are always happy to help :)
Recommended
The team were incredibly helpful, very polite and responded to queries very quickly.
This is the first time I have booked a holiday with this company and I've been very impressed.
January 4, 2026
Reply from Hays Travel - Hull
Thank you so much for your amazing review- we are so glad you had a fantastic experience booking your first holiday with us and we hope to see you in the future very soon! :)
HOLIDAY BOOKING
I popped in enquiring about a holiday to Madeira! The travel consultant looked at different operators for the best price and location that suits my requirements!
December 30, 2025
Reply from Hays Travel - Hull
Hi Michele! Thank you for this amazing review, it was lovely speaking to you and booking this for you. - Neve :)
Reply from Hays Travel - Hull
Thank you :)
Always willing to please …
The Staff are always pleased to see one,and really go the extra mile ! As a seasoned traveller , having lived Africa for 60 years , l ask a lot of questions as l need to learn more about how the Travel Business ticks in the U.K.Nothing is too much trouble for the staff I have dealt a lot with Emillie Maidment and she is always a joy to deal with .Having been in PR & International business , l appreciate personal attention .
December 2, 2025
Reply from Hays Travel - Hull
We appreciate you taking the time to share your kind words. We're so glad to hear that our team has provided you with exceptional service :)
As usual friendly informative and…
As usual friendly informative and professional staff…very welcoming
December 9, 2025
Reply from Hays Travel - Hull
Thank you for this review, it was lovely booking this for you! - Lizzie :)
Lizzie
Lizzie, at Hays, Hull, was extremely friendly and helpful. Nothing was too much trouble,and she went through our choice of River cruise explaining all options along the way. Booked and sorted for next year. Excellent service..hassle free for us, and Hays will take care of everything.
December 13, 2025
Reply from Hays Travel - Hull
Thank you so much for your amazing review- it was a pleasure to book your river cruise! I will look forward to seeing you when you collect your tickets :)
Holiday to Dubai
Emily was really helpful finding us our holiday to Dubai and got us a really good price for the holiday thanks again
December 9, 2025
Reply from Hays Travel - Hull
Thank you for your lovely review Elaine- it was lovely to see you and book this amazing holiday! :)
A brilliant service the young…
A brilliant service the young apprentice did her job made us feel so welcome. I always book holidays with you would definitely recommend a 5stars from us David & Amanda Howes .
December 2, 2025
Reply from Hays Travel - Hull
Thank you so much :)
The lady was very helpful when made…
The lady was very helpful when made inquiries about a cruise and booked while on the phone with her
December 9, 2025
Reply from Hays Travel - Hull
Thank you for the lovely review, always happy to help ! :)
Great service and very helpful
Great service and very helpful and pleasant staff needed help with certain things and the member of staff did a great job helping with our problem
December 5, 2025
Reply from Hays Travel - Hull
Lovely to hear that you had great service with us, always happy to help :)
Great service and warm welcome into the…
Great service and warm welcome into the store.
Staff knowledgeable and a great atmosphere among the staff.
December 5, 2025
Reply from Hays Travel - Hull
Thank you so much for your positive review, we really appreciate it :)
Review
Very professional, friendly, helpful, took the time to help us sort out holiday, discount, parking,hotel.
Kind regards,
Annabell and Neil.
November 29, 2025
Reply from Hays Travel - Hull
Thankyou for your lovely review both of you, it was a pleasure to rebooking your holiday for 2026! Lizzie :)
The ease and speed of the booking and…
The ease and speed of the booking and the fact you messaged me to inform me new flight times had come online
November 27, 2025
Reply from Hays Travel - Hull
Thank you for your kind review, hope to see you again :)
Always a pleasure to deal with the…
Always a pleasure to deal with the staff in paragon street branch, they always go above and beyond to give us a great experience.
November 25, 2025
Reply from Hays Travel - Hull
Thank you for your lovely feedback Clare! its a pleasure to help thank you for been a loyal customer :)
Neve was very helpful and we have now…
Neve was very helpful and we have now booked our cruise for next year.
November 25, 2025
Reply from Hays Travel - Hull
Thank you for your lovely review :)
Right from the minute we got to the…
Right from the minute we got to the store Lizzie opened the door for us as lwas struggling to get the wheelchair in. She movedthe chairs around so we could see what she was doing on screen. She was very knowledgeble and made every effort to get us the holiday we wanted at the best price. I always use hayes travel, normally the holderness rd branch but not having a car now l used the main hull branch. Fantastic staff a credit to the company
November 22, 2025
Reply from Hays Travel - Hull
Thank you so much for your amazing review :) Lizzie
Great all help and very knowledgeable…
Great all help and very knowledgeable about booking my holiday
November 7, 2025
Reply from Hays Travel - Hull
Thank you so much for your kind words, we really appreciate it :)
Friendly and welcoming staff
Friendly and welcoming staff, very happy to help. Answered all questions we had abd helped us to find the best holiday deal for us.
October 27, 2025
Reply from Hays Travel - Hull
Thank you for leaving us a 5* review and thank you for booking with us :-)
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