Much prefer to book at a travel agents, don't do on line. Always get great service at Hays Hyde whether booking holiday or getting holiday money.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my first call to Helen in the Hyde office the professional service I received was marvellous she helped me get the best deal I could have got Thank you 😊
Company replied
We went in to book a cruise for 2027 for a celebration. Didn't really know what we wanted . But Helen was great she talked us through our options and budget finding us our perfect cruise. She was ve... See more
Company replied
Helen was amazing. She had the knowledge of the country we were travelling. She explained everything thoroughly and answered all our questions. She tailored made the holiday for us .
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Market Place, SK14 2QU, Hyde, United Kingdom
- 01615328975
4.9
Excellent
373 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last minute decision
This was a last minute decision to go on holiday and the help received was excellent. Perfect holiday booked.
March 13, 2025
Reply from Hays Travel - Hyde
Thank you for this lovely and valued feedback! - Helen :)
The Travel Agents had been recommend …
The Travel Agents had been recommended to us & we were pleased that we went, the staff were very friendly & they were happy to help with our requirements & we came away with feeling pleased with the holiday we had booked & flights at a reasonable time
March 11, 2025
Reply from Hays Travel - Hyde
Thank you for this lovely feedback. We really appreciate it and look forward to seeing you again soon. Helen :)
Very pleased with the service got us a…
Very pleased with the service got us a good deal
February 27, 2025
Reply from Hays Travel - Hyde
Thank you for this lovely and valuable feedback. I'm glad we got sorted. Thanks Ella :)
Holiday booking
Local to us. Great staff found our ideal holiday. Answered all our questions.
February 16, 2025
Reply from Hays Travel - Hyde
Thankyou for this lovely feedback. I'm glad we found your ideal holiday! Thanks Ella :)
Excellent⭐️
We booked our holiday easily, all the staff in the shop were friendly and welcoming, everything was explained throughout the booking process. Would definitely recommend.
February 10, 2025
Reply from Hays Travel - Hyde
Thankyou for your lovely and valued feedback! - Team Hyde :)
Lovely helpful team member myla
Lovely helpful team member myla. She's very professional and chatty helped us book the perfect family holiday.
February 8, 2025
Reply from Hays Travel - Hyde
Thank you so much for your lovely feedback, we really appreciate it. Always happy to help :)
Great service from start to finish
Great service from start to finish, no issues at all
February 2, 2025
Reply from Hays Travel - Hyde
Thank you so much for taking time to give us feedback. We really appreciate it :)
The lady that dealt with me was very…
The lady that dealt with me was very patient with me I did not know where I wanted to go, she was very helpful and courteous, made my booking so easy. Thank you
January 30, 2025
Reply from Hays Travel - Hyde
Thankyou for your lovely and valued feedback! -Rhianna :)
they was so helpful from going in and…
they was so helpful from going in and sorting everything out for us and so nice to talk to while doing this for us
January 30, 2025
Reply from Hays Travel - Hyde
Thanks for this lovely feedback. We really appreciate your review. Eve :)
Myla was really great sorted 4 of us…
Myla was really great sorted 4 of us out with our cruise
January 31, 2025
Reply from Hays Travel - Hyde
Thank you for this lovely and valued feedback! - Team Hyde :)
Reply from Hays Travel - Hyde
My absolute pleasure! Thank you so much for this lovely feedback, we really appreciate it. Helen :)
Very helpful not pushy did a price…
Very helpful not pushy did a price match even got a brew .
January 30, 2025
Reply from Hays Travel - Hyde
Thanks for this lovely feedback! You're always welcome in for a brew anytime! See you soon :)
Excellent customer service
Excellent customer service. The lady that dealt with us was superb. Was above and beyond in sorting our flights out and helping us with other queries about holidays we are thinking of taking.
We have been coming to Hays and Thomas Cook before Hays took over this branch for years and are always pleased with the service.
January 14, 2025
Reply from Hays Travel - Hyde
Thank you so much for your lovely feedback, we really appreciate it. Always happy to help
Helen was amazing!
Helen was amazing, we told her one or two things and she planned the full trip for us, couldn't be happier, thank you so much!
January 8, 2025
Reply from Hays Travel - Hyde
Thanks for this lovely feedback Lloyd. We always look forward to planning your trips! Helen :)
Staff very friendly and the information…
Staff very friendly and the information they gave me was very helpful in making my mind up to book the holiday with you I would certainly book with Hayes travel again
January 4, 2025
Reply from Hays Travel - Hyde
Thank you so much for this very valued feedback. We look forward to seeing you again for your next trip! Rhianna
What a wonderful experience
What a wonderful experience. We were treated to cups of tea and given so much time to decide on our Cruise 2025.
Helen was very informative giving all her knowledge to Us so we could make an amazing choice. We are very happy, relaxed and so looking forward to 'our trip of lifetime'
November 20, 2024
Reply from Hays Travel - Hyde
Thanks so much for this lovely feedback Gill! What a hoot we had booking your cruise! I've not laughed so much in ages! Look forward to seeing you all again soon. Helen :)
Reply from Hays Travel - Hyde
Thank you so much for your lovely feedback :)
Always go to them very nice ladies
November 27, 2024
Reply from Hays Travel - Hyde
Thanks so much for this great feedback. We appreciate it so much :)
Professional and friendly service
Helen & Ella were extremely good in following up on my social media enquiry and providing options that I had not considered.
November 22, 2024
Reply from Hays Travel - Hyde
Thankyou for this lovely and valuable feedback. Glad we got you all sorted. Thanks Ella :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.