You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... See more
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See what reviewers are saying
We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... See more
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George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... See more
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Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
927 reviews
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Reply from Hays Travel - Ilkeston
Hi thankyou for taking the time to leave a lovely review- Vanessa :)
Have been with hays on several…
Have been with hays on several occasions and will keep using them as the service is outstanding and everything done for us .. so nothing to worry about... just enjoy our holiday... thank you hays
April 15, 2026
Reply from Hays Travel - Ilkeston
Hi, Thankyou for this review and your welcome , I'm glad we could sort this for you- Vanessa :)
Reply from Hays Travel - Ilkeston
We appreciate you taking the time to leave us such a fantastic review and are so glad you found our service friendly and helpful. Vanessa Dawn :-)
Reply from Hays Travel - Ilkeston
Hi, Thankyou for leaving me a nice review! Hopefully you have a fab time in the sunshine :)- Lily x
Christmas Holiday
We found the staff to be extremely patient in sorting our holiday details.
April 1, 2026
Reply from Hays Travel - Ilkeston
Hello, I'm so glad we managed to get this sorted for you! Hopefully you enjoy Christmas dinner on the ship :) - Ruby x
Vanessa at the ilkeston office dealt…
Vanessa at the ilkeston office dealt with my booking very fast and professionally due to the fact i have a disability i was very impresssed with the service and i will be back soon to do another booking.
March 29, 2026
Reply from Hays Travel - Ilkeston
Thank you so much Peter, for taking the time to leave me a wonderful review, I will look forward to seeing you in our branch again soon to book your next Holiday. Vanessa :-)
Reply from Hays Travel - Ilkeston
Hi Sue , Thank you for leaving me the lovely review I hope you and your friend have a lovely holiday :) x
Lily was really helpful
Lily was really helpful, searching for a holiday for me, and we found one that suited my very vague criteria and during my lunch break as well.
Very happy overall with the service.
March 19, 2026
Reply from Hays Travel - Ilkeston
Thank you Tony for leaving me a lovely review i hope you have a fantastic time :) Thanks Lily
Natasha was very helpful from start to…
Natasha was very helpful from start to finish..we booked a cruise, knew exactly what we wanted. Natasha was extremely professional.
March 17, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you both have an amazing time on your cruise :)
Excellent.Service
The way the staff go out of their way to make you feel at ease and go out of their way to help. Nothing is too much trouble
March 15, 2026
Reply from Hays Travel - Ilkeston
Thankyou for this lovely review, hope you have a lovely time on your one of many travels - Ruby :)
Staff going above & beyond
Natasha, Lily and the other staff in store have been extremly helpful with booking our holiday. I had lots of questions which they were able to answer, and if they didn't know, they were proactive in finding out.
I have not booked with Hays Travel before, but judging from our experience so far, we would definitely book with them again.
March 14, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have the best time in Canada!! :)
Not having travelled abroad for a long…
Not having travelled abroad for a long time not sure about going it alone so dropped into hays for Update. We were treated very well so decided to book after feeling reassured, now looking forward to holidaying abroad again thank you
February 14, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a wonderful review, I am really pleased that I helped restore your faith in Travelling again. Vanessa :-)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a brilliant time in Australia :) Hopefully it all goes to plan this time!
Reply from Hays Travel - Ilkeston
Thankyou for leaving me a review. Hope your looking forward to your holiday - Ruby :)
Very helpful and polite staff Ilkeston…
Very helpful and polite staff Ilkeston branch
February 28, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have an amazing time on your cruise :)
I always receive a professional service…
I always receive a professional service and the staff are always very welcoming .
February 28, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for booking with the Hays Travel Ilkeston branch. We hope to be able to book many more exciting trips for you in the future - Cheryl :-)
Ilkeston Hayes Travel is so helpful
Cheryl was so helpful and spent time to go through all the options available. She booked it all for me and explained everything thoroughly.
March 5, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a review. So excited that you have got such a fantastic trip to look forward to - Cheryl :-)
Excellent service
Excellent service, friendly, helpful and knowledgeable staff xx thank you for helping me make the right choice of when to travel and which cabin to choose xx
March 4, 2026
Reply from Hays Travel - Ilkeston
You are more than welcome! It is my absolute pleasure to help you get this bucket list trip booked. Thank you for your lovely review - Cheryl :-)
Frendly welcome.Lily our advisor was…
Frendly welcome.Lily our advisor was great we had an idea of the hotel we liked,she looked at it in detail with us showed us more we stuck to the first one.flight sorted ,a lovely experience
February 25, 2026
Reply from Hays Travel - Ilkeston
Thank you for leaving me such a lovely review . I hope you have a fantastic holiday :)Thanks Lily
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