You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... See more
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See what reviewers are saying
We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... See more
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George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... See more
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Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
928 reviews
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Natasha
Natasha was patient and really helpful in exploring the options for my holiday, would certainly recommend friends and family to book through Hays travel
February 25, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review! I hope you both have a brilliant time in Thailand :) Tash
Satisfaction again!!
As ever with Hays travel Ilkeston-treated with respect,efficient and dealt with any request re’
our booking.A special mention to Ruby for her
patience and pleasant manner.
February 28, 2026
Reply from Hays Travel - Ilkeston
Thank you so much not only for booking another holiday but for leaving such a lovely review. We will pass on your kind words to Ruby. We look forward to booking many more trips for you in the future - Cheryl :-)
Canarian cruise
From when we sat down to when we got up Vanessa was very professional and courteous explained everything in detail and in my opinion went above and beyond to make us feel comfortable and happy with what we were doing left the shop extremely satisfied thank you
February 28, 2026
Reply from Hays Travel - Ilkeston
Thank you very much for taking the time to leave me a lovely review, I am so pleased that I managed to book you a wonderful Holiday. Vanessa. :-)
Reply from Hays Travel - Ilkeston
Thank you, I hope you have an amazing time on your cruise :) Tash
Reply from Hays Travel - Ilkeston
Thank you Philip, I am really please I managed to find you great Holiday, see you in branch soon. Vanessa :-)
the ladyt who booked our holiday was…
the ladyt who booked our holiday was very helpful
she explained all the in and outs of our holiday,
was very pleasant
February 26, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for such kind words. I think we have found and booked you a fabulous holiday to look forward to. If you need anything before you travel just pop in and see me. Thanks again Dawn :-)
Ruby listened to us and found a great…
Ruby listened to us and found a great deal for us
February 24, 2026
Reply from Hays Travel - Ilkeston
Hi, Thankyou for leaving me this nice review. I hope you have a lovely holiday away from this rain :) - Ruby.
Amazing customer service they are help…
Amazing customer service they are help full and they are undersaing
February 17, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for leaving a review and booking yet another holiday with us. It was my pleasure as always to help get it sorted for you - Cheryl :-)
Reply from Hays Travel - Ilkeston
Thank you for booking with me again. I think we have found a great holiday for you both. I look forward to seeing you a for the next one. Thanks again Dawn :-)
Delighted and Excited
My experience could not have been better. Charlotte listened to what we wanted and tweaked the package so we are going exactly where we want to go and do exactly what we want to do. She has got the patience of a saint. We will definitely book through her with Hays Travel again.
February 21, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have an amazing time :)
Great service from Natasha
Natasha was very knowledgeable and helped us to pick a great hotel.
February 15, 2026
Reply from Hays Travel - Ilkeston
Thank you, I hope you all have an amazing time :) Tash
Cheryl couldn't have been more helpful…
Cheryl couldn't have been more helpful nothing was too much trouble
February 17, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a review - it is very much appreciated - Cheryl :-)
Staff were great
Staff were great, only problem when we booked the agent gave us the wrong hotel, she realised the mistake and rectified it, but also charged us £200 for the price difference, which we probably would not have booked with it being a more expensive hotel so not happy about that.
February 10, 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to talk to me about the review. We welcome all feedback as it is what helps us improve. Sorry for the issues that you experienced. It was lovely to hear that despite this you had no issues with the service that we provide in store. We look forward to seeing you soon and helping you in the future - Cheryl :-)
Vanessa at Ilkeston branch was very…
Vanessa at Ilkeston branch was very helpful. She got the holiday we were looking for. Hopefully she will be there for us if we need her.
February 13, 2026
Reply from Hays Travel - Ilkeston
Thank you Margaret, for taking the time to leave me a wonderful review, I am sure you will both have a fantastic time away and I will be here if you need me. Vanessa :-)
Beyond exceptional!
I have one word for DAWN she has been exceptional!!!! I must have asked her 100 questions and nothing was too much trouble.
When i rang, i didnt even know what i wanted myself so im not sure how i thought anyone else could help me lol. Dawn took it all in her stride being very professional and gave me LOTS of advice. Dawn even went above and beyond telling me about her own experiences so that was REALLY helpful. I cant thank dawn enough, im very very grateful for ALL her help as i must have been a nightmare customer not having a clue what i wanted. I am now really looking forward to my 60th birthday cruise and its all thanks to your very experienced and friendly member of staff DAWN. She is a credit to your team, keep up the good work, you deserve a medal for finding me a very special holiday!!!! X
February 16, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for such kind words. I am so pleased that you trusted me with finding you a fab holiday we did get there in the end ;-) It is worth looking at all the options to make sure that you are happy. I think you will have a fabulous time celebrating your special birthday. Please do let me know how you get on. If you have any questions before hand, you know where I am. Thanks again Dawn :-)
Very friendly ,nothing was to much…
Very friendly ,nothing was to much bother, down to the smallest detail
February 15, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for leaving the lovely review :) Lily
Very professional service,Ruby was so…
Very professional service,Ruby was so helpful and polite and helped me find the right cruise for me 5 star
February 14, 2026
Reply from Hays Travel - Ilkeston
Hi Jacqueline, Thanks for this lovely review, I'm glad that I found the right first cruise for you,
Hope you are looking forward to it and can't wait to hear all about it :)
Returning customers
This is our second booking this month with this branch and as usual excellent advice and service especially on this occasion from lilly
February 13, 2026
Reply from Hays Travel - Ilkeston
Hi Valerie ,
Thank you for leaving a lovely review hope you have a lovely holiday :) Lily
The woman who served us sorry can’t…
The woman who served us sorry can’t remember her name because my daughter has the paperwork was very helpful friendly knowledgeable and went through everything even insurance I couldn’t fault her excellent service.
February 4, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for leaving me a wonderful review, I am sure that you will all have a fantastic time away, Vanessa :-)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a fab time in Turkey :) Tash
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