You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... See more
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See what reviewers are saying
We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... See more
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George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... See more
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Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
928 reviews
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Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have a fab time in Turkey :) Tash
The lady who assisted me
The lady who assisted me, was very polite, helpful. She sorted all my travel plans 💯 %. This is my 2nd booking with Hayes travel. No problem at all. Special thanks to your lovely assistant.
February 9, 2026
Reply from Hays Travel - Ilkeston
Hi, thank you for the lovely review it's a pleasure. I hope you have an amazing time in the Philippines :) Tash
Staff are amazing...
Visited Hays Travel on 25th January after looking online and deciding that we'd like to go to Gran Canaria.
We saw Cheryl who was a delight to deal with and very quickly and smoothly our holiday was booked.
We always go to Hays Travel, their staff are amazing and never disappoint.
January 26, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for your lovely review. We look forward to booking many more holidays for you in the future - Cheryl :-)
Great Staff very helpful and aware of…
Great Staff very helpful and aware of requirements
January 31, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review :) I hope you all have an amazing time!
Very happy with the service from Ruby
Ruby was amazing! She understood what we needed and delivered with amazing results! She was polite and respectful, and was very well detailed in what she was doing. As an apprentice, she was honest when needing help from management who were equally as friendly and honest to help with my enquiry! Thank you Ruby and the rest of hays travel!
February 1, 2026
Reply from Hays Travel - Ilkeston
Hello Latoya, Thankyou for this lovely review, It was my pleasure to book your big surprise family holiday. I look forward to hearing all about it when your back - Ruby :) Xx
Booking a cruise
We booked our cruise with them a couple of years ago and had a great experience so we booked again for next year with Hays. Customer service is fantastic and they really make sure you are completely happy with everything.
January 31, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for a great review. It is our pleasure and we really do appreciate you booking with us again. Look forward to seeing you soon. Thanks again Dawn :-)
First cruise
Cheryl very helpful listening to our requests for our first cruise and was very knowledgeable about the products
January 31, 2026
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave us a review. It was my pleasure to book you your first cruise. Hopefully you will love it and it will be your first of many - Cheryl :-)
Destination wedding
Myself & my partner used Hayes travel this week to book our destination wedding in Jamaica! We have had several meetings in the last few weeks with Vanessa who has been lovely along with her colleagues who have also been really helpful! The whole booking experience has been fantastic and ill be sending in our families to book on with them too! Thankyou so much for all of your time & help Vanessa! Laura & Nick Clarke
January 30, 2026
Reply from Hays Travel - Ilkeston
Thank you so much, Laura, for taking the time to leave us a great review, I am so pleased for both of you and really happy that we managed to find the perfect place for your and Nick's forthcoming wedding.
We look forward to welcoming all your friends and family into the branch where everyone here is more than happy to assist with all the bookings. I look forward to seeing you and Nick in the not-too-distant future! Vanessa :-)Xx
Reply from Hays Travel - Ilkeston
Thank you for taking the time to leave us a review - it is very much appreciated :-)
Interested in what I wanted
Interested in what I wanted. Improved upon which I had found on line.
January 22, 2026
Reply from Hays Travel - Ilkeston
Thank you for coming back to book with us and for taking the time to leave a review. We look forward to booking more holidays for you going forward - Cheryl :-)
Vanessa was very helpful and kind…
Vanessa was very helpful and kind making g sure we got what we asked for . Hays travel Ilkeston .
January 28, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a lovely review, I am sure you will both have a wonderful time away. Vanessa :-)
As always at Hays travel ilkeston we…
As always at Hays travel ilkeston we had excellent service booking our next cruise. Ruby was pleasant,courteous and professional and patient. I would have no problems recommending her.
January 25, 2026
Reply from Hays Travel - Ilkeston
Hello, Thankyou so much for this nice review, I hope your looking forward to your cruise :) - Ruby
Reply from Hays Travel - Ilkeston
Thank you so much. It was lovely to help you all find the right holiday. I think you will have so much fun celebrating your friends Big Birthday. Thanks again Dawn :-)
Friendly and helpful
We were made welcome when entering the shop.... friendly member of staff (Dawn).
Very helpful with sorting our holiday also making it easy for us to be certain it was what we wanted.
January 26, 2026
Reply from Hays Travel - Ilkeston
It was an absolute pleasure to book you holiday and checking that it will be right for you. I hope you both have a fabulous time. Please pop in and tell me all about it . Thanks again Dawn :-)
Great help and assistance
Lily was able to book the exact holidays we wanted, she engaged with us and was very helpful.
January 18, 2026
Reply from Hays Travel - Ilkeston
Hi Julie , Thank you for leaving the lovely review :)Lily
Reply from Hays Travel - Ilkeston
A pleasure as always and lovely to see you both. Thank you for always using us it is very much appreciated. See you again soon, Thanks Dawn :-)
The service I received was excellent
January 24, 2026
Reply from Hays Travel - Ilkeston
Thank you so much that is lovely to hear. Thank you for booking with me. It was a pleasure. I hope you have a great time. Dawn :-)
They always go the extra mile to help…
They always go the extra mile to help accomplish what you want, no matter how awkward I was to deal with 😀
Thanks everyone in the Ilkeston shop
January 22, 2026
Reply from Hays Travel - Ilkeston
It is always a pleasure and you are never awkward at all. I am sure you will all have another fabulous holiday. We look forward to seeing you again soon. Thanks again Dawn :-)
Thank you Vanessa
Vanessa at Ilkeston couldn't have been more helpful, she is patient, friendly and I was surprised at how she tried her hardest to get me the best deal for my forthcoming holiday to Majorca
January 21, 2026
Reply from Hays Travel - Ilkeston
Thank you, I really do appreciate you taking the time to leave me a fantastic review, I am pleased that I was able to find you a good deal, I am sure you will have a great time away. Vanessa :-)
Stress free booking …
Really helpful staff who found several holidays for me to choose from and gave good advice and guidance.
January 13, 2026
Reply from Hays Travel - Ilkeston
It was a pleasure to help you find the right holiday for yourself & your friend. I hope you both have a great time. Let me know how you get on. Thanks again Dawn :-)
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