You go one mile further, you really do. I’m a picky traveller and I know this but Ruby, George and the team up ant the Ilkeston store understood that you’re amazing all of you. Representing Hays trav... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a good welcome as soon as we got in the place ruby very pleasant she went through everything with us and even looked at different hotels for us thank you very much will go again. Ilkeston not t... See more
Company replied
George was really patient and helpful. We didn't know what kind of holiday we wanted but he asked us lots of questions to narrow down the search. He told us about feedback from other customers and... See more
Company replied
Fantastic service! Nothing was to much trouble even though I wasn’t quite sure what I wanted - Cheryl in the ilkeston branch was nothing more than amazing and helped me go through every thought/ c... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Bath St, DE7 8HF, Ilkeston, United Kingdom
- 01158605346
4.9
Excellent
928 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very welcoming and knowledgeable staff
Very welcoming and knowledgeable staff. Booked 2 holidays and was given up to date information and advice to make a decision. Thanks to Ruby who did the initial searches for me and Lily and Natasha for processing the bookings. You were all so patient
January 13, 2026
Reply from Hays Travel - Ilkeston
Hello, Thankyou for this lovely review, I'm looking forward to hearing all about Seville and your Caribbean cruise - Ruby :)
Highly recommended
Cheryl was very helpful and knowledgeable in helping me decide on and find my upcoming short break. Getting everything booked together (flights, parking, car hire and accommodation) has taken any stress out of the process made it all so easy
January 11, 2026
Reply from Hays Travel - Ilkeston
It was my pleasure helping you put the trip together. Thank you for taking the time to leave me a lovely review. I will look forward to booking many more holidays for you in the future - Cheryl :-)
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time again to leave me another lovely review. I hope you both have a wonderful time away. Vanessa. :-)
Fur venture here we come.
They helped me and Maureen to find the perfect hotel to how needs.
January 16, 2026
Reply from Hays Travel - Ilkeston
Thank you Kevin for leaving such a lovely review .Hope you both have a lovely holiday :)
They know exactly what is right for my family
Same has always great staff and they know exactly what is best for my family it's like going into see your family
January 14, 2026
Reply from Hays Travel - Ilkeston
You are family to us and we love booking your holidays for you. See you soon - Cheryl :-)
Friendly and informative information…
Friendly and informative information given and they were happy to try and accommodate all our ideas. We always go to Ilkeston branch to book our overseas holidays.
January 13, 2026
Reply from Hays Travel - Ilkeston
It was lovely to see you both again. I am sure you will have a fab time. Thank you for booking with us as always. Dawn :-)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review! I hope you have a brilliant time at the cottage :) Tash
The lady Vanessa was very kind &…
The lady Vanessa was very kind & helpful & took her time & talked us through everything about the holiday from hotel to the area very good.
January 11, 2026
Reply from Hays Travel - Ilkeston
Thank you kindly for taking the time to leave me a wonderful review, I am sure that you will all have a fantastic time away. Vanessa :-)
Reply from Hays Travel - Ilkeston
Thank you so much for the review. I hope you enjoy this trip as much as your last one - Cheryl :-)
Me and my partner booked for a trip to…
Me and my partner booked for a trip to Prague yesterday and we were ably assisted by Cheryl, who was kind, friendly, charming and so knowledgeable. The service was excellent and whenever we're looking for holiday abroad, Hays Travel is the best!
January 11, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave such a lovely review. I hope you enjoy it as much as last time. I will look forward to booking more trips for you in the future - Cheryl :-)
Friendly,professional and knowledgeable staff
A friendly welcoming staff who did not put undue pressure allowing me to ask relevant questions for my holiday. Also explaining the various options for getting the most of the booking system to suit my needs.
January 8, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you have an amazing time in Thailand :) Tash
All the staff was extremely helpful…
All the staff was extremely helpful being my first time travelling on my own since losing my wife thanks
January 7, 2026
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave us a review. It is always our pleasure to help you with any of your travel arrangements - Cheryl :-)
cheryl was very helpful and made us very welcome…
cheryl was very helpful and made us very welcome
January 5, 2026
Reply from Hays Travel - Ilkeston
It was my absolute pleasure to book your holiday. I will look forward to booking many more for you in the future - Cheryl :-)
Your staff as usual are great well…
Your staff as usual are great well trained , professional,and really know their products! We could not have hoped for a better service👍😊
January 3, 2026
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, that's so kind of you. I hope you all have an amazing time :) Tash
Its was exactly what I expected from
Its was exactly what I expected from , very knowledgeable staff , and was lovely to be able to book a holiday with ease
December 31, 2025
Reply from Hays Travel - Ilkeston
It was lovely to book your family holiday. I think we have found a great option. I hope you enjoy exploring the island. Thanks Dawn :-)
Reply from Hays Travel - Ilkeston
I hope you have a better time this year than last year. I look forward to hearing all about. Thanks again Tash :-)
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you both have an amazing time on your cruise :) Tash
Good experience
Friendly, helpful advice and knowledgable about the place we wanted to book.
Even allowed our dog to come inside when went back to book!
December 14, 2025
Reply from Hays Travel - Ilkeston
Thank you so much for taking the time to leave me a lovely review, I am sure that you will have a wonderful time away, I am really pleased that I managed to find you a great Holiday. Vanessa :-)
All the staff was very helpful
All the staff was very helpful, The lady that dealt with me & my partner was Lily nothing was too much trouble, went though a lot af options ,booked our holiday last year with this company, didn't feel rushed & felt relaxed 😊
December 12, 2025
Reply from Hays Travel - Ilkeston
Thank you for leaving such a lovely review :) Lily
Memphis holiday
Very happy with the help and advice Natasha gave me, she booked our holiday and everything else including hotel transfers and a tour, would definitely book a holiday again in the future.
December 10, 2025
Reply from Hays Travel - Ilkeston
Thank you for the lovely review, I hope you all have an amazing time and can't wait to hear about it :) Tash
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.