Really efficient and professional service. I have used Jess twice and both times she has been extremely helpful and informative. Always responds to emails quickly. Great service.
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Jess was able to find me a holiday from a very exacting list of requirements. She was very thorough and made the whole process much less stressful than researching and booking the trip myself.
We wouldn’t use anyone else to book our holidays! It’s the easiest, hassle free way, all from the comfort of your own home, and Jess always delivers the best service possible. Although our destination... See more
Company replied
As always, Jess goes above and beyond looking for all the best deals to put a holiday package together nothing is ever too much trouble for her another great holiday to look forward to next year canno... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jessica Shone, DN14, Hensall, United Kingdom
- 01977 879526
4.9
Excellent
137 reviews
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Jess was fabulous
Jess was fabulous, really checked what I wanted times dates areas and she got exactly what we wanted.
January 9, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much Annette, it wasn't plain sailing but we got there in the end 😊 xx
Fabulous Jess
We have booked our holidays with Jess for a number of years.
We give her an idea of what we are looking for, she knows us so well she comes back with an itinerary which is 100% perfect for us.
December 31, 2025
Reply from Hays Travel - Jessica Shone
The pleasure has been mine all these years, love all the trips I have been able to help plan for you 😍 Thanks as always for trusting me with them xx
The efficiency of Jess and…
The efficiency of Jess and communication we experienced from Jess, your representative.
January 3, 2026
Reply from Hays Travel - Jessica Shone
Thank you so much for such a lovely review 😊 xx
Excellent Service
Jess is amazing at her job and is very helpful if you have any questions she is happy to answer them. Will definitely be using her again
December 30, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much Sharon 😊 This will be a fantastic trip! Jess xx
Very knowledgable and easy to deal with…
Very knowledgable and easy to deal with making Booking a holiday a simple stress free process
Thank you Jessica
November 12, 2025
Reply from Hays Travel - Jessica Shone
Thank you as always 😊
Can always rely on Jess to book our…
Can always rely on Jess to book our holidays cruises etc
October 21, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much Maria, my pleasure as always 😊 xx
Jessica Shone always provides the best…
Jessica Shone always provides the best service, i wouldn’t book a holiday any other way now
October 2, 2025
Reply from Hays Travel - Jessica Shone
Thanks as always Keeley 😊 xx
Reply from Hays Travel - Jessica Shone
Thanks so much as always Graham for coming back to me and for taking the time to leave me a review 😊
Jessica went above and beyond.
Jessica went above and beyond to make sure our holiday was booked, I had messaged her after hours as I had found an ideal holiday for myself and my family but it had to be booked last night(15th)even though she has a young family Jess was straight on her computer booking it for us and it was after 8pm. I highly recommend her, thank you Jess.
September 16, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much 😊 My pleasure as always xx
Jessica is so easy to deal with
Jessica is so easy to deal with. She is efficient and very helpful
August 30, 2025
Reply from Hays Travel - Jessica Shone
Thank you as always 😊 xxx
Personnel holiday consultant
She was very efficient!! Above & beyond!! All sorted within 1/4 hour! Rooms booked flight all paid!
August 20, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much, my pleasure as always 😊 Have a fab time! XX
Jessica is the best !!!
Jessica is the best and only person we will ever book a holiday with again !! She is incredibly patient and helpful and makes sure you find your dream holiday ! ….but it doesn’t stop there as without this beautiful lady inside and out we would have had no holiday last year when it was cancelled at the airport but while in the taxi home Jessica got us a new holiday for the next day and she takes away all the worry and makes booking a holiday a treat ❤️Thanks Jessica
August 8, 2025
Reply from Hays Travel - Jessica Shone
Thanks so much 😊 It is my pleasure as always! I am sure this will be another fab holiday for you all xxx
Brilliant
Very easy, all questions answered promptly and great knowledge and very good value
July 17, 2025
Reply from Hays Travel - Jessica Shone
Thank you 😊 xxx
Jessica and a January get away to the Caribbean
Jessica was fabulous and informative . She listened and gave different options . She took away the stress as my husband is disabled so always difficult ! Thank you
June 29, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much Amanda, it was my pleasure and I am sure you will love Sandals Antigua 😍xxx
VIP Service.
Jess was so helpful as always. She responds quickly and nothing is too much trouble.
Would happily recommend to anyone.
June 17, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much 😊 xx
Bali
As always, Jess goes above and beyond looking for all the best deals to put a holiday package together nothing is ever too much trouble for her another great holiday to look forward to next year cannot wait to visit. Bali has been on our bucket list for ages would highly recommend Jess that’s why we keep using her. Xx
June 13, 2025
Reply from Hays Travel - Jessica Shone
My pleasure as always Kelly. Another fantastic trip to look forward to 😍 xx
Amazing help and advice
Jessica was patient throughout the process of choosing a holiday - giving up plenty of options and advice . Having support helps find the best prices and hotels and takes away a lot of pressure .
April 16, 2025
Reply from Hays Travel - Jessica Shone
Thank you so much Alyson, it was my pleasure as always and looking forward to hearing all about this trip 😊
Reply from Hays Travel - Jessica Shone
Thank you as always Laura 😊 x
Amazing customer service as usual with…
Amazing customer service as usual with Jess.
This is the forth time we have used Jess to book holidays as she is always willing to go that extra mile to get you the best deal she can.
April 2, 2025
Reply from Hays Travel - Jessica Shone
Hi Kane
Thank you so much 😍 The pleasure is mine as always 😊
Thank you Jessica for your quick…
Thank you Jessica for your quick turnaround in creating our holiday and ensuring transfers and hotels so looking forward to our island hopping holiday
April 1, 2025
Reply from Hays Travel - Jessica Shone
I can't wait to hear all about this trip! 2 years in the making but finally there 😍
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