Hays Travel - Jessica Shone Reviews 

138
TrustScore 5 out of 5

4.9

Personal Travel Consultant Jessica Shone, DN14 Hensall, GB


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Rated 5 out of 5 stars

Really efficient and professional service. I have used Jess twice and both times she has been extremely helpful and informative. Always responds to emails quickly. Great service.

Rated 5 out of 5 stars

Jess was able to find me a holiday from a very exacting list of requirements. She was very thorough and made the whole process much less stressful than researching and booking the trip myself.

Rated 5 out of 5 stars

We wouldn’t use anyone else to book our holidays! It’s the easiest, hassle free way, all from the comfort of your own home, and Jess always delivers the best service possible. Although our destination... See more

Company replied

Rated 5 out of 5 stars

As always, Jess goes above and beyond looking for all the best deals to put a holiday package together nothing is ever too much trouble for her another great holiday to look forward to next year canno... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jessica Shone, DN14, Hensall, United Kingdom

  • 01977 879526

4.9

Excellent

TrustScore 5 out of 5

138 reviews

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4.9

All reviews

(138)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Jessica for your quick…

Thank you Jessica for your quick turnaround in creating our holiday and ensuring transfers and hotels so looking forward to our island hopping holiday

April 1, 2025
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Reply from Hays Travel - Jessica Shone

I can't wait to hear all about this trip! 2 years in the making but finally there 😍

Rated 5 out of 5 stars

Holiday September 2025

As always a brilliant service from travel consultant Jess. Booking made really easy and all our requirements fulfilled. Booking with Hays Travel takes the worry out of arranging holidays.

April 2, 2025
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Reply from Hays Travel - Jessica Shone

Hi Christine,

Thank you as always for such a lovely review, it is my pleasure to help again and I am sure you will have a fantastic time.
Thanks,

Jess x

Rated 3 out of 5 stars

I’ve used Hays Travel multiple times…

I’ve used Hays Travel multiple times and the service is often good. Jess is knowledgeable and helpful in organizing holidays. She provides clear, professional advice, but at times I felt the communication could be quicker. It’s definitely convenient booking from home, though not perfect every time. Overall, a decent experience.

March 12, 2025
Unprompted review
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Reply from Hays Travel - Jessica Shone

Hi,

I believe you may have written this under the wrong account as I have never booked anyone with your name before? It may be a different homeworker named Jess. If possible please could you remove your review as it really does damage my ratings which I have spent 8 years working on.

Thank You

Rated 5 out of 5 stars

Jess is lovely

Jess is lovely - always so helpful and upbeat. We just really enjoy her throught the process!

March 18, 2025
Rated 5 out of 5 stars

Helpful and friendly.

Helpful and friendly advice with lot of experience to back up the advice
knowledgeable about the areas we will be visiting.

February 28, 2025
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Reply from Hays Travel - Jessica Shone

Thank you 😊 Looking forward to hearing all about this trip.

Rated 5 out of 5 stars

Brilliant service Jessica has sorted us…

Brilliant service Jessica has sorted us out twice now and is great to go back to her thanks again 👍

January 30, 2025
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Reply from Hays Travel - Jessica Shone

Thank you Lee. It is my pleasure 😊 Look forward to helping again in the future 😊

Rated 5 out of 5 stars

Highly recommend

From the get go, Jess has been so incredibly helpful and took time to listen to our individual needs, enabling us to book the most suitable holiday for our family. Jess kept in touch during the search period ensuring that we were up to date with her progress and then when at the stage of finalising the details, she checked every element of our booking. We really threw a lot of questions at her, she always replied quickly and with such positivity, nothing was ever a problem. We are so fortunate to have found Jess and will always look to use her to book holidays in the future.

December 12, 2024
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Reply from Hays Travel - Jessica Shone

Thank you so much Nicola for such a lovely review, it was my pleasure and I am so glad we found you a fab holiday for this summer! Very exciied for you all 💖

Rated 5 out of 5 stars

Jess Shone

Jess is amazing always quick to answer any queries and very efficient booking process
Have used Jess’ services before and will definitely use again
Thank you Jess

December 20, 2024
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Reply from Hays Travel - Jessica Shone

Thank you as always 💖

Rated 5 out of 5 stars

Jess is amazing

Jess is amazing, nothing too much trouble.
We've booked a number of holidays with her and never had any issues

November 19, 2024
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Reply from Hays Travel - Jessica Shone

It is always my pleasure, very excited for 2025 for you 😍 xx

Rated 5 out of 5 stars

Jessica was really patient and…

Jessica was really patient and accommodating when looking to book for a friends wedding. She replied at all times of the day and made the process super easy

November 5, 2024
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Reply from Hays Travel - Jessica Shone

Hi Victoria

Thanks for taking the time to leave such a lovely review 😊 It was my pleasure and I look forward to helping again in the future.

Jess x

Rated 5 out of 5 stars

Jessica helped us in every way

Jessica helped us in every way . Very knowledgeable about the place and offered advice .

September 6, 2024
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Reply from Hays Travel - Jessica Shone

Thank you so much for such a lovely review. Can't wait to see how your granddaughter loves Lapland 😊 xx

Rated 5 out of 5 stars

…holiday booking experience

The young lady we have been dealing with represents your company to an extremely high standard.
Very comprehensive , clear information.and all delivered in a very professional manner.
Will definitely use your company again.

September 4, 2024
Hays Travel - Jessica Shone logo

Reply from Hays Travel - Jessica Shone

Thank you so much Annie 😊 xxx

Rated 5 out of 5 stars

Stress free holiday

Jessica at Hays takes all the stress out of booking a holiday.
Fantastic recommendations and really delivered on a stress free family holiday
Will always book all future holidays this way.

August 12, 2024
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Reply from Hays Travel - Jessica Shone

Thank you so much Alan, it is my pleasure as always.

Jess

Rated 5 out of 5 stars

Brilliant, knowledgeble and cares

I contacted Jess to try to find me a holiday quite last minute. Within about 10 minutes she had found me the perfect place to visit that looks relaxing and exactly what I’d asked for.
This lady is unreal this is the second time I have had a holiday from her and Iceland is booked in January
Thank you

July 15, 2024
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Reply from Hays Travel - Jessica Shone

Hi Caroline,

Thanks so much for taking the time to leave me such a lovely review! Glad we got you sorted and I am sure you will have a fantastic holiday 😊


Thank you as always

Jess x

Rated 5 out of 5 stars

Quick and easy to book

Quick and easy to book, able to add on the extras we requested.

July 5, 2024
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Reply from Hays Travel - Jessica Shone

Hi Jeremy, thanks for taking the time to leave me a review it really is appreciated. Look forward to helping you with any future holiday plans.

Jess

Rated 5 out of 5 stars

10/10 Jess, Always so helpful.

After booking Barbados and Iceland through Jess, her efforts to make sure you have the best holiday are top priority. This time we decided to book another couples holiday along with a bigger group family holiday - we just know Jess will recommend and good hotel and has so much experience and knowledge of all things travel related. She always helps us to know things about each hotel and area before decided our perfect holiday and know so much about each area and what we can do there too. We always know we can message Jess any time and she’s so good at responding with so much knowledge. Thank you Jess as always!

July 1, 2024
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Reply from Hays Travel - Jessica Shone

Hi Zoe, Thankyou so much for such a fantastic review it really means a lot! Seems so long ago now that first booking! It is my pleasure as always and look forward to booking more family holidays in the future as your own little family grows. Thanks, Jess x

Rated 5 out of 5 stars

Portugal trip booked by Jess

Jess was amazing from start to finish. She couldn’t do enough for us when booking our trip away. Even though we bombarded her with question after question she was so helpful and everything done quickly and in depth for us.. fully recommend

June 13, 2024
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Reply from Hays Travel - Jessica Shone

Thanks Lee, very much appreciated 😊 We got there in the end 🙌

Rated 5 out of 5 stars

Excellent service as always from…

Excellent service as always from Jessica! Will go back to here again and again for holiday bookings, can’t recommend her enough!

June 6, 2024
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Reply from Hays Travel - Jessica Shone

Thank you as always Charlotte 😊 Always a pleasure xx

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