Really efficient and professional service. I have used Jess twice and both times she has been extremely helpful and informative. Always responds to emails quickly. Great service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jess was able to find me a holiday from a very exacting list of requirements. She was very thorough and made the whole process much less stressful than researching and booking the trip myself.
We wouldn’t use anyone else to book our holidays! It’s the easiest, hassle free way, all from the comfort of your own home, and Jess always delivers the best service possible. Although our destination... See more
Company replied
As always, Jess goes above and beyond looking for all the best deals to put a holiday package together nothing is ever too much trouble for her another great holiday to look forward to next year canno... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jessica Shone, DN14, Hensall, United Kingdom
- 01977 879526
4.9
Excellent
139 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
June 22, 2023
Reply from Hays Travel - Jessica Shone
Hi Susan
Thanks for taking the time to leave me a review 😊
Jess x
Reply from Hays Travel - Jessica Shone
Hi Martyn
Thanks for taking the time to leave me a review, really appreciate it. Hope you both have a fantastic trip and I look forward to helping plan more for you in the future.
Thank You
Jess 😊
5* service every time!
I keep coming back to Jess to book our holidays, as her service is 5 star every time. Always answers all my hundreds of questions and accommodates my too-ing and fro-ing trying to sort the perfect trip. Nothing seems too much to ask. Very knowledgeable and if she doesn't know the answer is more than happy to go and find out for me.
She always shows a personal interest & alot of enthusiasm for each of my trips which is really nice touch, as i'm sure she has a lot of customers at any one time to sort out.
May 4, 2023
Reply from Hays Travel - Jessica Shone
Hi Luci
Thank you so much for taking the time to leave me an amazing review yet again, sorry for my delay in responding to this. It is my pleasure as always and love helping plan all your trips. This one again I am sure will be out of this world and I cannot wait to hear all about it 😊
Thank you as always,
Jess x
Jess is always so helpful looking at…
Jess is always so helpful looking at different options and pricing up different things. Yesterday with a weeks notice she was so quick and helpful to get us booked. We have used Jess since 2019 and book every single holiday through her. We wouldn’t go anywhere else. She makes the process so easy, prints all your documents and just makes the process seamless. Thank you Jess.
May 12, 2023
Reply from Hays Travel - Jessica Shone
Hi Holly,
Sorry for the delay in responding to your review. It is my pleasure as always to book your trips and I am so glad this last minute one resulted in some adult only time and more importantly the sun! 😃
Thank You
Jess x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.