Hays Travel - Joanne Cox Reviews 

150
TrustScore 5 out of 5

4.9

Personal Travel Consultant Joanne Cox, SN25 Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We wanted to book a cruise for the first time and needed advice on how and what options there were to get the best deal. We always deal with Jo Cox from Hays with our overseas holidays as we get the p... See more

Rated 5 out of 5 stars

Joanne is absolutely fantastic!!! We always have quite an extensive list of requirements and yet she always finds the perfect resort! Highly recommend Joanne! Fantastic service, super helpful and made... See more

Rated 5 out of 5 stars

Jo made the whole experience easy. She asked us the right questions so she could present a tailor made package to meet our needs. She is friendly, very enthusiastic, knowledgeable and shared her own... See more

Rated 5 out of 5 stars

Jo has helped us to book some brilliant and memorable holidays, and is always willing to go the extra mile to ensure our family holidays are everything we hope they’ll be. Having someone take awa... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Joanne Cox, SN25, Swindon, United Kingdom

  • 1793239836

4.9

Excellent

TrustScore 5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(150)

116,474 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding experience!

This is the first time I've used Joanne. She did not disappoint, outstanding throughout! From the start she gave me complete confidence that she was invested in building us a holiday to remember in Disneyland Paris. The aftersale support for me as a complete novice navigating the planning has been amazing. I will definitely use Joanne again and will be recommending her to my family & friends!

September 18, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Shaileen - I loved helping. Thanks for booking with me, Jo

Rated 5 out of 5 stars

Another fantastic experience of booking…

Another fantastic experience of booking our 4th family holiday with Jo. Forever patient and also coming up with amazing new holidays for us to review and so so excited for our holiday for the New Year, a brand new hotel that looks incredible! Thanks again Jo

September 18, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Rachel - loved helping and appreciate you booking with me again, Jo

Rated 5 out of 5 stars

Holiday booking

Jo, was very helpfull and found us the exact deal we was looking for.

August 29, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much, loved helping. Thanks for booking with me again, Jo

Rated 5 out of 5 stars

Jo is an absolute star ⭐

Jo has now booked 9 holidays for us! Her attention to detail and ability to match your exact requirements are outstanding. Having the personal service from start to finish and not ever having to interact with anyone other than her makes everything so simple! Thanks Jo you are a super star ⭐

September 5, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Sarah - I love booking holidays for you and really appreciate your bookings and support. Loved helping, Jo

Rated 5 out of 5 stars

Excellent service

We always receive such a fantastic service from Joanne, nothing is too much trouble and she makes the booking so easy. She takes the stress off of us searching for holidays and always meets our requirements. Would highly recommend Joanne at Hays Travel, top service.

August 24, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Catherine, really appreciate it. Loved booking for you again, Jo

Rated 5 out of 5 stars

Excellent customer service from Joanne

Excellent customer service from Joanne. Second time I've booked our holiday with her.

So patient and helpful with all my queries.

Thank you 🙂

August 29, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Bethan - love helping with your holidays. Thanks for booking with me again, Jo

Rated 5 out of 5 stars

Joanne is so helpful

Joanne is so helpful, she’s helped us with multiple holidays and they’ve all been fantastic.

July 4, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks Ian and really appreciate you booking with me again, Jo

Rated 5 out of 5 stars

Jo was really helpful

Jo was really helpful, looking for a holiday that would suit our wishes. Jo has helped us choose a holiday before and we were very happy so asked for her help again with this next holiday

June 15, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you so much Gemma - loved booking for you. Thanks for booking with me again, Jo

Rated 5 out of 5 stars

Jo @ Hays Travel has been brilliant

Jo has been brilliant - making the whole booking experience as easy as possible. We have used Jo twice now to book our holiday excursions and on both occasions she has been very attentive & really makes the start of your holiday planning a joy and stress free. We were at little anxious & nervous the first time (when booking our Cruise - also for the first time) to use a remote agent but having been through the process once and realised how easy it is - we went back to Jo for our family summer holiday booking as well.

May 16, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Chris and really appreciate you booking with me again. I loved helping, Jo

Rated 5 out of 5 stars

Jo Cook is a fabulous advisor and…

Jo Cook is a fabulous advisor and exceeded my hopes for my holiday booking. Thank you Jo!

March 31, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Rhiannon, I loved helping. Thanks for booking with me, Jo

Rated 5 out of 5 stars

I have to say Joanne Cox was absolutely…

I have to say Joanne Cox was absolutely amazing,
Very professional
Very kind and thoughtful
I would definitely recommend Joanne to all my friends and family
Thanks Joanne

April 2, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Pete for such a lovely review. Thank you for booking with me! Jo

Rated 5 out of 5 stars

Jo was very prompt with relaying info

Jo was very prompt with relaying info and researching the best deals for us. She dealt with all our requests and requirements very smoothly. She obviously enjoys her work, as she was trying her upmost to get the right hotel, flights and locations to suit our needs, & make it the most memorable of holidays.

March 27, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you so much for the lovely review - loved helping. Thanks for booking with me, Jo

Rated 5 out of 5 stars

Amazing!

Why would you book holidays any other way than Jo! Seamless and such a great experience, thank you as always!

March 27, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Annabelle - thank you for booking with me again, Jo

Rated 5 out of 5 stars

Joanne helped us again

Joanne helped us again. 1st time booking special assistance, and all that goes with it and she made it as stress free as it could be. She took control and got everything sorted inc adapted hotel and transfers. Cant wait to go now! Thanks once again x

March 12, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Michelle - loved helping. Thanks for booking with me, Jo

Rated 5 out of 5 stars

Jo was amazing booking our holiday

Jo was amazing booking our holiday, from finding us an amazing hotel, getting us booked up and answering all our questions! We can’t wait to get away in May, thanks for helping us Jo! We will definitely use you again for future holidays.

February 25, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thanks so much Eve, loved helping. Thanks so much for booking with me, Jo

Rated 5 out of 5 stars

Joanne gave us a couple of options for…

Joanne gave us a couple of options for holidays based on our chosen location and helped us narrow it down. Second time we’ve booked a holiday through Joanne and would highly recommend.

January 30, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Nicola for this lovely review. Thank you for booking with me again - loved helping, Jo

Rated 5 out of 5 stars

Helpful agent

The travel agent was very helpful in choosing and finding the most suitable cabins for our cruise as we wanted adjoining cabins. And we were advised about booking coach transfers. Everything was explained thoroughly and helpfully.

February 7, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Christine, I appreciate this lovely review. Thank you for booking with me, Jo

Rated 5 out of 5 stars

Jo is fabulous

Jo is fabulous, I have booked 4 holidays with her now, nothing is to much trouble & very informative & super helpful

January 30, 2025
Hays Travel - Joanne Cox logo

Reply from Hays Travel - Joanne Cox

Thank you Kelly. Always love helping with your holidays, Jo

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look