A huge thank you to Joanne for helping us book our holiday, couldn't be happier with the service. She found us a fantastic deal and took care of all the details, making the whole experience hassle... See more
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I rang Joanne at Hays Travel about a holiday she was really helpful and found us our holiday which we wanted with better flights and an even better price. I will definitely be ringing her again for an... See more
Joanne Neill has always been fantastic arranging flights or package holidays, the booking process was quick and very easy. Nothing was too much trouble and she emails reply’s almost at once, Hays Tra... See more
Joanne Neill is The Main reason for booking with Hayes Travel She always goes Above & Beyond Super efficient Honest advise Prompt replies to any messages (Even late evening having p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Joanne Neill, WN5, Wigan, United Kingdom
- 01942 419299
5.0
Excellent
366 reviews
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Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
As always a polite and professional…
As always a polite and professional service . Always on hand for any questions I had and competitive prices.
March 29, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
As always the best service you could…
As always the best service you could ask for wouldnt book with anybody else
March 28, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Jo at Hays travel always provides an…
Jo at Hays travel always provides an excellent service. She responds very quickly to requests, she always manages to offer a great deal and efficiently deals with everything. Highly recommend Jo.
March 19, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Beyond excellent as always!
What can I say? Jo has done it again with awesome suggestions, always listening to what we ask for and very swift and efficient service.
March 14, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Jo found us a deal in less than 12…
Jo found us a deal in less than 12 hours. Can’t thank her enough. Brilliant service she did everything whilst I was working….perfect.
February 18, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
First class service as always
First class service as always, used Joanne a few times now
February 24, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Find us a small family run hotel.
Asked Jo for specific hotels not overly expensive and she came up with multiple options. Saved us time scrolling through page after page. Found a hotel that we liked booked it and saved some money as well. Thank you Jo. Looking forward to our holiday. Something different from what we normally do.
February 17, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Joanne helped us find the right booking…
Joanne helped us find the right booking and deal, after lots of various requests and help and lots of to'ing and fro'ing from our end Joanne sorted the holiday for us and didnt stop assisting us throughout.
February 17, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Joanne its absolutely amazing
Joanne its absolutely amazing, nothing is ever too much trouble, and always finds you the holiday you want.
February 13, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Love booking with Joanne
Love booking with Joanne. I have total confidence in her.
We’ve been booking with Joanne now for 16 years!!! The first holiday she booked for us was our honeymoon.
February 8, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Holiday booking experience,first class
As usual the service given by Joanne Neill,was perfect and nothing was too much trouble
February 8, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Jo was very helpful
Jo was very helpful, got us the best price for our holiday, answered all my questions and gave an excellent service
February 10, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Outstanding service from start to finish
Joanne’s service is amazing… I recently explored several holiday options with her, she offered plenty of choice, gave clear & honest guidance, was very patient with my constant changes and always so professional, Joanne takes all the stress away for you when deciding where to go, I would have hesitation in recommending her to anyone looking for a knowledgeable travel consultant
February 6, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
Asia Tour Joanne Neill
From the first response I knew I was in good hands with Joanne Neill. I had asked her to plan me an Asian multi destination holiday and she couldn't wait for the challenge. I didn't actually know proper what I wanted and kept changing my mind but Joanne was patient and put together a package I was totally happy with at a price I was happy with and now I can't wait for the holiday to come around.
January 30, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
From start to finish joanne made me…
From start to finish joanne made me feel so comfortable and hassle free the way she deals with things. Twice now we have booked a holiday through her the first one went abit sideways due to the hotel room ( nothing do with joanne ) she got straight onto them..got the issue resolved and also manage to get us the upgrade free of charge !! This time around she was the cheapest on the net all round and even beat another rep who is very well known and she beat him. Wouldn't look elsewhere other than see Jo. Hassle free holiday from day of booking .
January 11, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
So helpful in finding the right…excellent service
So helpful in finding the right holidays for the individual /family with the right prices
Nothing is ever to much
January 23, 2026
Reply from Hays Travel - Joanne Neill
Thank you so much for your kind review. I’m so pleased to hear you had a great experience — I really appreciate you sharing it on Trustpilot, and thank you for supporting my small business.” Thanks Jo x
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