From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch
Company replied
We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more
Company replied
Great service Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, PA5 8SG, Johnstone, United Kingdom
- 01505887326
4.9
Excellent
787 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional, Perseverance and Patience.
From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator because their system was up then down for almost 2 hours. In between, Janice talked me through all the different accommodation that I'd be staying at during my tour, and used her expertise to discuss my cruise at the end of my trip. I knew my choice of holiday wouldn't be difficult ordinarily, however, as a sole traveller, this did pose some challenges. I'm absolutely delighted at her attention and professionalism.
August 15, 2026
Reply from Hays Travel - Johnstone
Thanks so much for all this amazing feedback for Janice. She is a credit to our team. I will pass this on to Janice. Yvonne
As usual Hazel was very helpful and got…
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal.
All the girls are very helpful at the Johnstone branch
August 13, 2026
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback - I will pass this on to Hazel - Thanks again Janice
Great service
Great service
Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.
August 6, 2026
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback - it really is appreciated. I will pass this on to Yvonne. - Janice
Reply from Hays Travel - Johnstone
John,
Thank you so much for your lovely review! Your feedback is greatly appreciated.
Kind Regards
Hays Travel Johnstone
Staff great and very friendly helpful…
Staff great and very friendly helpful even the staff that wasn't helping us book our holiday where very friendly
August 9, 2026
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback - I will pass this on to Hazel - Janice
We went into hayes travel Johnstone to…book a cruise
We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I would definitely recommend them for holidays booking
August 9, 2026
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback - it really is appreciated -I will pass this on to Rowan - Janice
Thanks So Much to Hays Travel Johnstone…
Thanks So Much to Hays Travel Johnstone
For Yvonne starting the search and Lovely Rowan help find the perfect holiday. So helpful from start to finish
August 7, 2026
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback. I will pass this on to Yvonne and Rowan - Abbie
Janice was as always lovely to deal…
Janice was as always lovely to deal with. We always put our trust in her to get us the kind of property that suits us best
She takes her time and is interested in our preferences.
Couldn't have been any more pleasant.
August 4, 2026
Reply from Hays Travel - Johnstone
Thank you for the wonderful feedback, I will pass this on to Janice - Rowan
Patient ,informed staff providing good…
Patient ,informed staff providing good information .
Service with a smile!
August 1, 2026
Reply from Hays Travel - Johnstone
Mrs Moore,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience in store!
Kind Regards
Hays Travel Johnstone
Rome city break
The staff member janice was brilliant from the moment we spoke to her till the final choice of the city break
August 2, 2026
Reply from Hays Travel - Johnstone
Mr Nisbet,
Thank you for your wonderful feedback! We are so pleased to hear that Janice was brilliant and helped you with your city break choice.
Kind Regards
Hays Travel Johnstone
Personal and caring attention.
July 25, 2026
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback - I will pass this on to Hazel -Janice
Always a fabulous service with the most…
Always a fabulous service with the most pleasant staff.
July 31, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
Staff are very helpful and so pleasent
July 31, 2026
Reply from Hays Travel - Johnstone
Linda,
Thank you for taking the time to share your positive experience with us. We are so pleased to hear that our team was helpful and pleasant during your visit.
Kind Regards
Hays Travel Johnstone
Very helpful..informative..Yvonne and…
Very helpful..informative..Yvonne and team are excellent
July 28, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
Reply from Hays Travel - Johnstone
Thanks for this lovely feedback. Yvonne
Friendly helpfull informed staff
July 26, 2026
Reply from Hays Travel - Johnstone
Thanks for this lovely feedback. Yvonne
The ladies in the Johnstone branch are…
The ladies in the Johnstone branch are so helpful and do anything to help you. They go out their way for you to find the right holiday.
July 24, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
We were taken care of by a lovely woman…
We were taken care of by a lovely woman called Janice, who was very helpful and very informative on resorts and areas for our holiday. Janice made booking our holiday very easy.
July 22, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. I will pass this on to Janice. Yvonne
Rowan was very nice & helpful & got us…
Rowan was very nice & helpful & got us a great holiday deal thankyou .
July 22, 2026
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback -it really is appreciated, I will pass this on to Rowan - Janice
Reply from Hays Travel - Johnstone
Thanks so much for this feedback. I will pass this on to the team. Yvonne
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.