Hays Travel - Johnstone Reviews 

787
TrustScore 5 out of 5

4.9

52 High Street, PA5 8SG Johnstone, GB


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Rated 5 out of 5 stars

From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more

Company replied

Rated 5 out of 5 stars

As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch

Company replied

Rated 5 out of 5 stars

We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more

Company replied

Rated 5 out of 5 stars

Great service Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, PA5 8SG, Johnstone, United Kingdom

  • 01505887326

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

122,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Always use Hays travel Johnstone the…

Always use Hays travel Johnstone the girls are so helpful and knowledgeable.
Special thanks to Janice who sorted me out with a holiday yesterday ⭐️

June 19, 2026
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Reply from Hays Travel - Johnstone

We are so pleased to hear about your excellent experience with our team. Thank you for your kind words and continued loyalty.

Rated 5 out of 5 stars

very helpful and freindly

very helpful and freindly

June 9, 2026
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Reply from Hays Travel - Johnstone

John,

We are so pleased you found us helpful and friendly. Thank you for your kind words.

Kind Regards
Rowan

Rated 5 out of 5 stars

Exceptional service and knowledge of Cruises

I was very impressed with the service and knowledge of Janice McCallum at High Street Johnstone Branch. Her knowledge of the different cruise lines and ports of call was exceptional to allow me to book the cruise which suited me best. In addition her knowledge of the ship and guidance for boarding, disembarking and onboard aspects were invaluable.

June 14, 2026
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Reply from Hays Travel - Johnstone

Richard Simpson,

Thank you for your wonderful feedback! We are so pleased to hear that our colleague's expertise helped you find the perfect cruise. We hope you have a fantastic trip! - Jillian

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were very helpful and made…

The staff were very helpful and made everything easy to understand and answered all questions with lots of information.

June 14, 2026
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Reply from Hays Travel - Johnstone

We're so glad our team provided helpful information and made everything easy to understand for you. Thank you for your kind words! - Hazel

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Sorrento 26 hays travel

Janice made it so easy to book out holiday, helped us pick the right hotel in Sorrento, can’t give enough thanks , great service.👏🏻

June 14, 2026
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Reply from Hays Travel - Johnstone

We are so happy we could make booking your holiday easy and help you find the perfect hotel. Thank you for your kind words! I will pass them on to Janice

Rated 5 out of 5 stars

As always the team in Hays Johnstone…

As always the team in Hays Johnstone are friendly, helpful & knowledgeable. Hazel sorted our holiday this time & she was great to deal with.

June 13, 2026
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Reply from Hays Travel - Johnstone

Thank you for your wonderful feedback, I will pass it on to Hazel. Thanks Jillian

Rated 5 out of 5 stars

Janice is so very knowledgeable and…

Janice is so very knowledgeable and makes sure you get the right trip booked

June 11, 2026
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Reply from Hays Travel - Johnstone

lesley D,

Thank you for your wonderful 5-star review! We are so pleased to hear this and I will let Janice know - Hazel

Rated 5 out of 5 stars

Advisor was very helpful and quick at…

Advisor was very helpful and quick at dealing with my query. Haven't used Hays before, but after this I will definitely book with them again

June 10, 2026
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Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. Yvonne

Rated 5 out of 5 stars

Girls in the johnstone branch always…

Girls in the johnstone branch always deal with bookings very professional and are always courteous and helpful

June 2, 2026
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Reply from Hays Travel - Johnstone

Thanks so much for this feedback. I will pass this on to the team. Yvonne

Rated 5 out of 5 stars

Hazel made all the difference in…

Hazel made all the difference in finding the right holiday to meet our needs and requirements for our holiday she took the time to look at the options for us also the best hotels and flight times
This is why we came back to you to book another holiday it's the Service that you experience from your staff member you deal with and making sure that you leave very happy and trustworthy from Hazel who gave us all that and more

May 31, 2026
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Reply from Hays Travel - Johnstone

Thanks so much for these lovely comments. I will pass this on to Hazel. Yvonne

Rated 5 out of 5 stars

5* as always

Yvonne, jillian and the rest of the team are just the best! I wouldn't trust anyone else with booking my travel arrangements. 5* Service every time!

June 6, 2026
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Reply from Hays Travel - Johnstone

Thanks for this lovely feedback. It is always a pleasure. I will pass this onto Jillian. Yvonne

Rated 5 out of 5 stars

Always book with Hays they are quick to…

Always book with Hays they are quick to respond with any enquiries and go over and above to help you

May 20, 2026
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Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback.I will pass this on to Yvonne - Janice

Rated 5 out of 5 stars

Yvonne so helpful

Yvonne as always was very kind and friendly, she managed to get us our holiday she’s listened to what we wanted and got us a great holiday, took care of our needs in a very caring manner. Very professional.

May 30, 2026
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Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback - It really is appreciated. I will pass this on to Yvonne - Janice

Rated 5 out of 5 stars

Best tour operators

Very friendly staff. Price matched my quote from another tour operator. They always go out their way to help and give the best holiday experience .

May 29, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely comments, we really appreciate it. Thanks Jillian

Rated 5 out of 5 stars

Great service

Yvonne was absolutely fabulous in searching for the right holiday. She spent a great deal of time with us. Very patient, knowledgeable and courteous. Eventually got holiday booked and everything explained in detail. Have used Hays Travel previously and will definitely use again. Great service.

May 27, 2026
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Reply from Hays Travel - Johnstone

Thanks so much for this lovely feedback. It was a pleasure sorted out your holiday for you all. Yvonne

Rated 5 out of 5 stars

Yvonne did all the booking for us…

Yvonne in Johnstone Hays Travel shop did all the booking for us although we have always done it on Internet ourselves. It was for us a different type of booking but she did everything so easy. We are well chuffed.

May 29, 2026
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Reply from Hays Travel - Johnstone

Thank you so much for this lovely feedback. It was a pleasure getting you sorted for your holiday. Yvonne

Rated 5 out of 5 stars

I always book my holidays through your…

I always book my holidays through your Johnstone office due to there efficiency and pleasant manner especially with Yvonne who I have been dealing with for years

May 24, 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely review. I will pass it on to Yvonne - Hazel

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