From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
Company replied
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch
Company replied
We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more
Company replied
Great service Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
52 High Street, PA5 8SG, Johnstone, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient staff felt friendly and helpful all enquiries were dealt with quickly and nothing was a problem

Reply from Hays Travel - Johnstone
Hazel was very friendly and helpful indeed,..she managed to get my daughter and I booked for a Caledonian tour of Scotland...many thanks

Reply from Hays Travel - Johnstone
Staff were very helpful and we managed to book a holiday. first time using Hays in Johnstone and will definitely be using again

Reply from Hays Travel - Johnstone
We use this branch of Hays Travel regularly & have always found the staff to helpful, professional & courteous. Always take time to ensure they provide the correct information the customers needs are fully met.

Reply from Hays Travel - Johnstone

Reply from Hays Travel - Johnstone
Very fast and efficient staff, told them what I was looking for and came up with holidays for me to look at, once I’d decided what I was booking it was all booked in under 15mins, would recommend and I would use them again

Reply from Hays Travel - Johnstone
the johnstone shop is great to visit. the staff are very welcoming and go out of the way to be helpful.

Reply from Hays Travel - Johnstone
Girls are very welcoming and professional. Made me feel at ease that is why I always book with them

Reply from Hays Travel - Johnstone
Jillian was very helpful and friendly, she sorted out our booking, and suggested ideas. We were very impressed by her. I have dealt with Hay's before, and always found them professional and friendly.

Reply from Hays Travel - Johnstone
The staff at Hays travel Johnstone go above and beyond to help choose the holiday that suits best, they're always helpfull and willing to go the extra mile.

Reply from Hays Travel - Johnstone

Reply from Hays Travel - Johnstone
Amazing service, always book in Hays Travel Johnstone. All the girls are great.

Reply from Hays Travel - Johnstone
Very helpful and patient, making booking a holiday stress free

Reply from Hays Travel - Johnstone

Reply from Hays Travel - Johnstone
Janice was very helpful when we visited to book our holiday.

Reply from Hays Travel - Johnstone
Jillian from Johnstone was very helpful and informative.She went through all the different options,there wasn’t any rush and nothing was too much bother.She was a credit to the company.

Reply from Hays Travel - Johnstone
Staff professional and friendly very knowledgable

Reply from Hays Travel - Johnstone
I have used Yvonne at hays for years now and would never book anywhere else. She always finds us great holidays and deals and always happy to help. Looking forward to my next holiday 😊

Reply from Hays Travel - Johnstone
Visited Hays travel in Johnstone Renfrewshire on 14th of April 2026 to book a Xmas holiday, As always the staff,particularly Janice worked very hard to provide me with the most suitable holiday based on value for money and best options for cruise ports,flights and dates. The staff always provide a courteous and professional service which I have no hesitation in recommending. Well done 5 stars.

Reply from Hays Travel - Johnstone
As always Janice is very helpful and knows what we like.We booked another holiday earlier this year with Gillian and she was also very helpful.I have been going to hays since you took over since it was Thomas cook and I was going to Thomas cook got the last twenty years as the girls know what they are talking about

Reply from Hays Travel - Johnstone
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.