Hays Travel - Johnstone Reviews 

787
TrustScore 5 out of 5

4.9

52 High Street, PA5 8SG Johnstone, GB


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Rated 5 out of 5 stars

From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more

Company replied

Rated 5 out of 5 stars

As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch

Company replied

Rated 5 out of 5 stars

We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more

Company replied

Rated 5 out of 5 stars

Great service Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 52 High Street, PA5 8SG, Johnstone, United Kingdom

  • 01505887326

4.9

Excellent

TrustScore 5 out of 5

787 reviews

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4.9

All reviews

(787)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic as always

Fantastic as always. We set Yvonne a task of booking us a Canadian adventure and she didn't disappoint. Thank you Yvonne for putting up with us changing our mind a few times and very professionally Yvonne rose to the challenge.

April 8, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Yvonne - Abbie

Rated 5 out of 5 stars

friendly staff

I was served by Hazel she remembered my name
when I entered the shop, could not be more helpful
She is always friendly and greets you with a smile

April 8, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Hazel - Abbie

Rated 5 out of 5 stars

Fabulous first time experience 😊

Amy was a delight from start to finish, Went above and beyond to get me what I needed and all the requirements, will 100% book with her again if another holiday needs arranged! 100/100

April 7, 2026
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Reply from Hays Travel - Johnstone

Lady G,

We are so happy to hear that you had such a wonderful experience and that all your needs were met. We truly appreciate your fantastic feedback and look forward to assisting you again!

Kind regards
Hays Travel Hastings

Rated 5 out of 5 stars

Johnstone Hays Travel is my go to when…

Johnstone Hays Travel is my go to when looking to book holidays. Staff are friendly, helpful and extremely knowledgeable no matter where your proposed destination, special mention to Hazel who always goes over and above the normal for us, and Janice for additional input.

April 2, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Hazel and Janice - Abbie

Rated 2 out of 5 stars

So many things misrepresented or wrong

So many things misrepresented or wrong, location was not best suited for my needs but have forwarded my complaints to Jet2

March 25, 2026
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Reply from Hays Travel - Johnstone

Thank you for taking the time to write this feedback. Our manager will give you a call on your return from holiday to discuss this feedback.

Rated 5 out of 5 stars

Great service from Janice

Great service from Janice, she went through all the holiday details and pricing options, Janice was very friendly and knowledgeable.

March 28, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Janice - Abbie

Rated 5 out of 5 stars

Spent a lot of time with me getting…

Spent a lot of time with me getting what I wanted. More than helpful and pleasant. I have booked with Hays many, many times and this has always been my experience.

March 31, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Janice and the girls - Abbie

Rated 5 out of 5 stars

We visited our local store in…

We visited our local store in Johnstone, Renfrewshire and spoke to Yvonne. Yvonne took time to listen to what we were looking for and give us various options. This was then followed up with a phone call. Yvonne was patient and knowledgeable and was a great help to us finding our chosen holiday.

March 28, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Yvonne - Abbie

Rated 5 out of 5 stars

I had a lovely exsperiance at hays…

I had a lovely exsperiance at hays travel. Made my day when i booked a lovely holiday. Hazel has great patiens as we took our time to book the holiday. Thank you hazel

March 19, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback, I will pass it onto Hazel. Thanks Jillian

Rated 5 out of 5 stars

Great staff

Great staff, always go above and beyond beyond to get the holiday you’re looking for, always very pleasant.

March 22, 2026
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Reply from Hays Travel - Johnstone

Thank you for your wonderful feedback - Rowan

Rated 5 out of 5 stars

Hays Travel in Johnstone are wonderful

Hays Travel in Johnstone are wonderful. Hazel was so professional, friendly and experienced and went above and beyond to get our holiday exactly right for us. Hays Travel will be our only choice from now on

March 13, 2026
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Reply from Hays Travel - Johnstone

Thank you for the lovely feedback - it really is appreciated . I will pass this on to Hazel.

Rated 5 out of 5 stars

Been coming here for absolutely years

Been coming here for absolutely years, the girls in Johnstone shop are superb and have amazing patience with myself and the wife. Always help us get the best hotels. After sales help is always there to assist and answer any questions. Feels like part of the family when with them.

March 6, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovely feedback. I will pass this on to Hazel and the girls - Abbie

Rated 5 out of 5 stars

Very helpful

Very helpful, and gave us an insight to the location and tips on what to do.
Could have got holiday cheaper with a company I didn't know
But would rather speak to someone face to face.

March 15, 2026
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Reply from Hays Travel - Johnstone

Thank you for your lovey feedback. I will pass this on to Hazel - Abbie

Rated 5 out of 5 stars

I received a lovely warm welcome on…

I received a lovely warm welcome on entering the store. They listened to my requests for a weeks holiday in Spain and were very informative on hotels, area and place's to go. It was all very quick and easy. I left happy with a holiday to look forward to and details of hotels and price's for a holiday at the summer. They all took time to say goodbye, which was nice. I would definitely recommend them to book your holiday.

February 28, 2026
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Reply from Hays Travel - Johnstone

Thank you so much for the lovely feedback - it really is appreciated. I will pass this on to Hazel - Janice

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