From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
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See what reviewers are saying
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch
Company replied
We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more
Company replied
Great service Great service both via email and when I went in to the shop. Nothing was too much trouble when I was asking for different options to consider. Staff are friendly and helpful.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, PA5 8SG, Johnstone, United Kingdom
- 01505887326
4.9
Excellent
786 reviews
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Easy to deal with
Easy to deal with, friendly staff, called back even though they were busy x
July 14, 2026
Reply from Hays Travel - Johnstone
Thank you for the feedback. It is greatly appreciated. - Hazel
Again the staff gave great service ,third booking this year,
Again the staff gave great service ,third holiday booked this year,looking forward to seeing what’s next,
July 15, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. I will pass this on to the team. Yvonne
Best service
Lovely, friendly and knowledgeable staff who find you the best holidays out there.
July 12, 2026
Reply from Hays Travel - Johnstone
We are so pleased to hear that our team was friendly, knowledgeable, and found you the best holidays. Your review is greatly appreciated
The girls in Hays Johnstone are a delight..
Exellent staff..nothing is a problem to them..always so helpful in going the extra mile.
July 7, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. I will pass this on to team. Yvonne
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback - it really is appreciated. I will pass this on to Janice - Thanks Hazel
Yvonne was fantastic and also gave us…
Yvonne was fantastic and also gave us what we asked for at a great price we never book anywhere else but Hays travel Johnstone all staff are great we have been using them for years
July 8, 2026
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback - it is much appreciated. I will pass this on to Yvonne - Janice
Reply from Hays Travel - Johnstone
Thanks for this lovely feedback. I will pass this on to the team. Yvonne
Excellent professional…
Excellent professional service....easily sold us on booking the holiday...answered all our questions easily
June 27, 2026
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback, this really is appreciated. I will pass this on to Hazel - Thanks Janice
Hays Travel
Great people, nothing a bother we can't recommend Hays Travel Johnstone high enough. We have been going there since it was Thomas Cook Travel.
July 7, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this feedback. It is really appreciated. Yvonne
Good experience …
Staff were efficient and knowledgeable and made the process easy as always
July 7, 2026
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
Yvonne extremely helpful.
July 1, 2026
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass it onto Yvonne. Thanks Jillian
Janice found all our needs for holiday
June 23, 2026
Reply from Hays Travel - Johnstone
Hiya,
Thank you so much for your wonderful feedback! We are so pleased we were able to find the perfect holiday for you.
Kind Regards
Jillian - Hays Travel
The staff are first class
The staff are first class, patient took time with us and explained everything, could not fault them.
June 24, 2026
Reply from Hays Travel - Johnstone
Thanks so much for these lovely comments. I will pass this on to the team. Yvonne
Reply from Hays Travel - Johnstone
We appreciate your kind words. We are glad our team provided excellent service.
Reply from Hays Travel - Johnstone
Hi Kathleen, Thank you so much for the lovely feed back, I will pass this on to Hazel.
Excellent service
As always a very pleasant experience with knowledgeable stall and happy customers.
June 16, 2026
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback - it really is appreciated. I will pass this onto Yvonne - Janice
Special Birthday Holiday
We haven't been abroad for a number of years and were a little apprehensive of where to go.
Jillian was a great help. She was very knowledgeable and showed us a few opinions. She didn't push us to make a decision and went into great detail about the resort and and the apartments. We have our own space and can easily walk to the main resort safely. I know its a year away but I'm so looking forward. She also gave us a few flight time opinions so that we could travel at a time that suited us. I wouldn't hesitate to use the Johnstone shop again. Thank you Jillian.
June 16, 2026
Reply from Hays Travel - Johnstone
Hiya,
We are so pleased to hear we could help you feel confident and excited about your upcoming holiday. It's wonderful that we could provide detailed information and options to suit your needs. We look forward to assisting you again! I look forward to hearing all about your holiday :)
Kind Regards
Jillian - Hays Travel
Reply from Hays Travel - Johnstone
Hiya,
We are so pleased to hear you had a positive experience with us. Thank you for your kind words.
Kind Regards
Jillian - Hays Travel
Fantastic service as always
Fantastic service as always .
Expert advice received which ended up with us changing original location to far better location due
June 21, 2026
Reply from Hays Travel - Johnstone
Hiya,
We are so pleased you received expert advice and found a better location! Thank you for your wonderful feedback.
Kind Regards
Jillian - Hays Travel
The staff are amazing booked me my…
The staff are amazing booked me my chosen holiday and arranged assistance through airport for my husband sorted my insurance all I need is some spending money and we are good to go. Thank you
June 21, 2026
Reply from Hays Travel - Johnstone
Hiya,
We are so pleased we could assist with your holiday plans and ensure everything is sorted for you. Thank you for your kind words!
Kind Regards
Jillian - Hays Travel
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