From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
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We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more
Company replied
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch
Company replied
Yvonne was absolutely fabulous in searching for the right holiday. She spent a great deal of time with us. Very patient, knowledgeable and courteous. Eventually got holiday booked and everything ex... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, PA5 8SG, Johnstone, United Kingdom
- 01505887326
4.9
Excellent
788 reviews
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The girls are always a great help and…
The girls are always a great help and very professional absolutely a pleasure going into shop
January 15, 2026
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, it is very much appreciated. Jillian x
I always book my holidays in hays…
I always book my holidays in hays travel,this review is from an elderly friend who uses hays, she goes on to say the girls are all so efficient in doing their job and have always found me what I'm looking for. Thanks girls
January 14, 2026
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback - it really is appreciated - I will pass this on to Abbie - Janice
Yvonne. Johnstone branch
Everything I asked about the holiday Yvonne from Johnstone branch helped in so many ways
January 6, 2026
Reply from Hays Travel - Johnstone
Thank you so much for this feedback. I will pass it on to Yvonne - Hazel
Excellent customer service from Yvonne…
Excellent customer service from Yvonne in the Johnstone shop who worked so quickly to make sure our whole family, who were all on separate bookings could get booked into the same accommodation that we wanted. Thank you so much Yvonne!
January 8, 2026
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Yvonne - Abbie
Holidays
Every time I go to Hays Travel in Johnstone the Staff are amazing, nothings a bother very helpful.
My wife and I are very pleased with the service keep up the good work.😄
January 7, 2026
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Yvonne - Abbie
First time booking a family holiday and…
First time booking a family holiday and my experience was really good Abbie at johnstone had really good customer service and was very helpful on booking .will be booking again
July 10, 2025
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. I will pass this on to Abbie. Yvonne
Excellent customer service
December 31, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Janice and the girls - Abbie
Jillian - provides great customer service
Saw an offer pop up on Facebook so called them to get more info - a lovely lady called Jillian assisted me on the call and then by email where I proceeded with booking - loved the fact they send you a secure link to pay deposit and very much look forward to going on the trip next November - would definitely book with Hays travel again based on the good service received
December 23, 2025
Reply from Hays Travel - Johnstone
Thank you so much for the lovely feedback,it really is appreciated. I will pass this on to Jillian
Fantastic 😍 from start to finish.
Fantastic 😍 from start to finish.
Great staff . Very helpful.
Always smiling 😁 .
December 21, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely comments, I will pass them on to Yvonne. Thanks Jillian
Outstanding service and advice
I popped in to ask about the possibility of booking a surprise new year break in Spain for my wife and I. As I was the only customer the two agents in the shop both became involved in finding me the perfect holiday. They also gave me some invaluable advice on breaking the news of the holiday to my wife as the flight outward was very close to Xmas day.
Very friendly personal service. Based on my experience I will be sure to use Hays Travel again in the future.
December 5, 2025
Reply from Hays Travel - Johnstone
Thank you for your wonderful feedback, I will pass this on to Hazel and Rowan - Abbie
Everything explained in detail and…
Everything explained in detail and spent time in making sure we got the right holiday
December 9, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely comments, I will pass them onto Janice. Thanks Jillian
Holiday
We have been booking with hays travel in Johnstone for years. We are 100% satisfied. We had a few places we wanted to go on holiday but were unsure. Abbie was very helpful and quickly found the best deal for us. Thanks again for everything.
December 3, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely words, I will pass them onto Abbie. Thanks Jillian
Teneriff 2026
Janice from Johnstone Branch got us a great holiday everything we asked for
Soo helpful and friendly
Thank you janice x
December 3, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Janice - Abbie
Group Booking Paris
Jillian and girls were very patient and helpfull in Johnstone Branch as there was a 12 people need to separate bookings
November 28, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, i will pass this on to Jillian and the girls - Abbie
Janice is the best!!
Janice is the best! A positive experience all round! We got everything we wanted from our booking and can’t wait for our holiday to come round! Would highly recommend Hays Johnstone and in particular Janice - service with a smile and really knows her stuff 😊 10/10!!
November 21, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Janice - Abbie
The staff were very helpful and…
The staff were very helpful and courteous it was a last minute booking.our location was ideal and the complex was nice and staff very friendly.
November 20, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass it onto Abbie. Thanks Jillian
Great travel shop
Booked a family holiday with Hays, Yvonne made the whole process simple and straightforward, you won't get better service anywhere!
November 20, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass it onto Yvonne. Thanks Jillian
Got 3 holidays booked with Johnstone…
Got 3 holidays booked with Johnstone hays travel for 2026 and each and every time when in shop or phoning they are all happy to help great customer service 😊👌
November 12, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Jillian and the girls - Abbie
Great service and help as always
Great service and help as always. Can’t fault the staff and the great help and advice they give. Will definitely book with them again
November 16, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass it onto Janice. Thanks Jillian
Reply from Hays Travel - Johnstone
Thank you for the feedback, it really is appreciated . I will pass this on to Hazel - Janice
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