From the initial welcome from the agent, Janice, until I hugged her in thanks at the door, she made a (somewhat) disjointed holiday seamless. Janice showed immense patience with the Tour Operator bec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We went into hayes travel Johnstone to book a specific cruise , and Rowan the travel advisor was really helpful with our enquiry, she went above and beyond to ensure we got everything we wanted. I... See more
Company replied
As usual Hazel was very helpful and got us exactly what we were looking for and even found a discounted deal. All the girls are very helpful at the Johnstone branch
Company replied
Yvonne was absolutely fabulous in searching for the right holiday. She spent a great deal of time with us. Very patient, knowledgeable and courteous. Eventually got holiday booked and everything ex... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, PA5 8SG, Johnstone, United Kingdom
- 01505887326
4.9
Excellent
788 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always friendly & helpful staff always…
Always friendly & helpful staff always willing to answer any questions I have . Also very easy to get the currency needed . I would recommend Hays travel in Johnstone ,
November 8, 2025
Reply from Hays Travel - Johnstone
Thanks for the lovely feedback, it really is appreciated - Janice
Wee trip to Prague
Staff were helpful and knowledgable about or holiday destination. They volunteered information from their personal experience this proved valuable when making our final decision. Well done feel like I got a bargain on our both destination and service thank you.
November 7, 2025
Reply from Hays Travel - Johnstone
Thank you very much for the lovely review
I will pass it on to Jillian - Hazel
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this to Jillian - Rowan
Every time I go into Hays Travel I get…
Every time I go into Hays Travel I get a warm welcome. Whatever holiday I'm interested in they are very helpful, if the don't know about something they will find out immediately for you.
Would recommend that you visit this shop instead of going online, it's much better.
November 13, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, It is really appreciated - Abbie
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to the girls - Abbie
Hazel and all staff are very welcoming…Rhodes 2026
Hazel and all staff are very welcoming and friendly. Hazel helped me and my friend choose our holiday to Rhodes. She sent an email suggesting various hotels and helped us to book the one we have chosen. Looking forward to our holiday next year. I know that if I need to ask about our holiday they will be there to help. A special thank you to Hazel.
November 11, 2025
Reply from Hays Travel - Johnstone
Thank you for your wonderful comments, I will pass them onto Hazel when she is back in branch. Thanks Jillian
The staff member Hazel who works i the…
The staff member Hazel who works i the Johnstone branch was very helpful and professional and got my holiday booked for me. Her service is outstanding as always. She is extremely good at her job.
Thank you
November 9, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Hazel - Rowan
The reservation clerk was magnificent…
The reservation clerk was magnificent Yvonne, Johnstone Office.
October 28, 2025
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
I wouldn't book my holidays with anyone…
I wouldn't book my holidays with anyone else the girls in Johnstone branch go above and beyond to help.
October 19, 2025
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. I will pass this on to the team. Yvonne
The staff are always very friendly and…
The staff are always very friendly and helpful
October 25, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely comments, I will pass them onto Yvonne. Thanks Jillian
The three amigos.
Me and two friends have just been to Hays travel to book our holiday. Janice, the assistant who helped us find our holiday, took the time to find out what suited the three of us and found us the perfect holiday in Greece. So thank you Janice for all your help.
October 16, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass this on to Janice - Abbie
Very friendly and helpful staff
Very friendly and helpful staff. Quotation requested was e-mailed over quickly and all questions answered.
October 10, 2025
Reply from Hays Travel - Johnstone
Thanks so much for this lovely feedback. Yvonne
It was a lovely friendly experience…
It was a lovely friendly experience booking our cruise with Evonne at Hays travel, Johnstone she was so helpful. I will definitely use this branch again
October 8, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, i will pass this on to Yvonne - Abbie
Polite staff very quick and efficient…
Polite staff very quick and efficient but without pressuring me into anything.
September 30, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, I will pass it on to Abbie. Thanks Jillian
Hazel is a lovely young woman a…
Hazel is a lovely young woman a brilliant asset to your company treat's you like a long friend brilliant person
October 3, 2025
Reply from Hays Travel - Johnstone
Thank you for the lovely feedback - I will pass this on to Hazel - Thanks again Janice
Always first class service from the…
Always first class service from the shop
They go above and beyond
Friendly helpful and understanding all your needs
October 1, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, i will pass this on to Hazel and the girls - Abbie
We've booked again!
On a cool and miserable September day we entered into a cosy store and were welcomed by Janice. She was very friendly and went above and beyond to find our holiday. She was very knowledgeable and helped with everything including help with my mobility issues. This is our second holiday with Hays and can't fault anything, keep up the good work!
September 30, 2025
Reply from Hays Travel - Johnstone
Thank you for your wonderful review, I will pass it on to Janice. Thanks Jillian
I halllllhave been using hays for many years…
I have been using hays for many years and the staff are kind and helpful
September 27, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, i will pass this on to Janice and the girls - Abbie
Janice at the Johnstone branch was so…
Janice at the Johnstone branch was so accommodating and genuinely wanted to find us the perfect last minute holiday which she did
September 27, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely feedback, i will pass this on to Janice - Abbie
Went out there way to help with city…
Went out there way to help with city break and assistance.x
September 23, 2025
Reply from Hays Travel - Johnstone
Thank you for your lovely comments. I will pass them onto Hazel. Thanks Jillian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.