This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
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Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
4.9
Excellent
227 reviews
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Lovley friendly lady found exactly wot…
Lovley friendly lady found exactly wot I wanted very helpfull with advice will definitely be using this lady in the future 10/10 x
April 8, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Kate was very friendly and…
Kate was very friendly and knowledgeable with no pressure to book. Great experience
March 23, 2026
Reply from Hays Travel - Kate Platts
Thank you Pauline for your kind words! I am so glad you had a great experience and was able to get your dream holiday booked. Any questions at all, please do not hesitate to get in touch :-)
Kate was very helpful in finding us the…
Kate was very helpful in finding us the right holiday. We went from looking for a week away to a trip to Disney Paris. Nothing was too much trouble and Kate found us a great package at the right price. It’s great that all we need to do is show up at the airport as all the work is done for us ie: checking in, boarding passes sent etc. it’s a super service and would highly recommend.
March 28, 2026
Reply from Hays Travel - Kate Platts
Thank you Helen for taking the time to leave such a lovely review. I am sorry its not the dream holiday we had originally planned for but i have no doubt you are all having the best time at Disney :-) p.s i will get you to Vietnam this year if i have to fly you there myself! haha
excellent customer service
March 26, 2026
Reply from Hays Travel - Kate Platts
Thank you as always Alan & Susan for your continued support, it really does mean the world :-) another one to look forward to!
Kate was very helpful from start to…
Kate was very helpful from start to finish. She went above and beyond for me and my partner. Would absolutely recommend Kate to anyone. Will look forward to using Kate again in the future. Thankyou.
March 10, 2026
Reply from Hays Travel - Kate Platts
Thanks Ben, i appreciate your kind words! I am so happy to hear that you felt supported throughout your booking. I look forward to helping you again in the future.
Kind regards
Kate
Trip to Krakow and days trips to Auschwitz and the Salt Mines
We can’t thank Kate at Hays Travel enough for sorting out our trip to Krakow. From start to finish, she was friendly, efficient, and incredibly knowledgeable. Nothing was too much trouble—she listened to exactly what we wanted, found us the perfect options, and made the whole process completely stress‑free.
Highly recommended—if you need a holiday sorting, speak to Kate!
February 27, 2026
Reply from Hays Travel - Kate Platts
Thank you James for your kind review, and for your continued support of my small business. Have a fantastic trip guys!
P.S hope the Salt Mines dont tire the kids out too much lol
Kate always listens and is so patient…
Kate always listens and is so patient with me x
January 27, 2026
Reply from Hays Travel - Kate Platts
Thank you Ann for taking the time to leave me such a kind review. I am so happy to hear about your positive experiences with Kate Platts at Hays Travel.
Kate makes everything so easy
Kate makes everything so easy. She has so much knowledge and experience in this field, her advice makes so much sense and she tailors it to each individual that she is dealing with. I would never try and tackle a group booking without Kate. She saves us days of stress!
I highly recommend Kate’s services and this is our fourth booking, looking forward to many more!
January 31, 2026
Reply from Hays Travel - Kate Platts
Thank you Louise, i appreciate you taking the time to share your wonderful experiences with me. It's great to hear that my expertise simplifies your group bookings and reduces stress. I look forward to assisting you with many more bookings in the future!
Excellent
This is our second time using Kate. She is always quick to respond, very helpful and knowledgeable. We will most definitely continue to enlist her services for future holidays.
January 30, 2026
Reply from Hays Travel - Kate Platts
Thank you Laura for sharing your experiences! i'm so happy to hear that you find my services helpful, knowledgeable, and quick to respond. I look forward to helping you again!
Always a pleasure to deal with,Kate…
Always a pleasure to deal with,Kate tailored the holiday to suit our needs, always reliable and Great prices. I wouldn't hesitate to recommend Kate, give her a try, you won't be disappointed
January 20, 2026
Reply from Hays Travel - Kate Platts
Thank you Dawn, I appreciate your kind words. im happy to hear that the holiday was tailored to your needs and that you found my service reliable and with great prices.
I thoroughly recommend Katie Holt at Hays !
Katie , who answered my chat line with Hays, was very pleasant, friendly, quick and professional in organising my two holidays booked with Hays for this year. I will definitely contact her again.
January 23, 2026
Reply from Hays Travel - Kate Platts
I am so happy to hear that your experience was pleasant, friendly, quick, and professional. Thank you for the positive feedback; I appreciate you considering me!
Fantastic service from start to finish
Fantastic service from start to finish. Kate listened to our needs and requirements and found us exactly what we were hoping for. Booked and confirmed within the hour! If I could give ten stars I would! ⭐️⭐️⭐️⭐️⭐️
January 22, 2026
Reply from Hays Travel - Kate Platts
I am so happy to hear that you received fantastic service and that we found exactly what you were hoping for! Thank you for the wonderful feedback and ten-star rating!
Kate always makes the experience of…
Kate always makes the experience of booking a holiday really easy. Best deals available always! Top service from start to finish
January 6, 2026
Reply from Hays Travel - Kate Platts
Thank you Brad for booking another amazing holiday with me, and what an amazing holiday to look forward too!!
Perfect booking
Booking with Kate is always smooth quick and she gets us just what we want. And that is why id never book with anybody else 😊
December 24, 2025
Reply from Hays Travel - Kate Platts
Thank you Donna for your continued support, it really does mean the world and more :-)
Amazing customer service ⭐
Kate was really helpful when I was looking for our holiday, nothing was too much trouble and she managed to find us exactly what we want at a good price. Will definitely recommend to family and friends and use again in the future 😊
November 26, 2025
Reply from Hays Travel - Kate Platts
Thank you Liz for your lovely review, and for choosing to book your next holiday with me. Your support of my small business really does mean the world :-)
Kate at hays travel is a fab travel…
Kate at hays travel is a fab travel agent who helps with all your enquires & makes sure your happy & have 100% the best holiday ever,no matter what time of day it is if you have any problems Kate sorts it straight away
November 12, 2025
Reply from Hays Travel - Kate Platts
Aww thank you Lori for your lovely review and for choosing to book with me again... and for sending all of your friends my way too! lol. Your going to have an absolute ball :-)
Book your Holiday with Kate 😃
Kate was great I got her contacts from my sister and our daughter had booked her holiday with Kate at the weekend.I sent kate the holiday we were interested in with Jet2 , great communication throughout, Got a holiday booked and cannot wait to go x Thanks Kate 😃
November 9, 2025
Reply from Hays Travel - Kate Platts
Thank you Amanda for taking the time to leave such a kind review, and also for choosing me to book your holiday with. The countdown is on! :-)
You wont be disappointed booking with kate 💜
Kate was on hand all the time answering questions and searching the best deals, very professional service 👏
November 8, 2025
Reply from Hays Travel - Kate Platts
Thank you Naomi for choosing to book your next holiday with me. Any questions at all, feel free to drop me a message :-)
Fantastic service.
Kate listened to everything we wanted, and delivered! It couldn’t have gone any smoother and it is very reassuring that if we have any questions, she is easy to get in contact with. Thank you Kate.
October 3, 2025
Reply from Hays Travel - Kate Platts
Awww thank you Emma for your kind review :-) please feel free to contact me any time with any questions, no matter how big or small, I am always on the end of the phone (within reason lol)
Kate goes Above and beyond to find us…
Kate goes Above and beyond to find us the perfect holiday, wouldn’t go to anyone else.
September 28, 2025
Reply from Hays Travel - Kate Platts
Thank you Gillian for your lovely review, and for choosing to book another fabulous holiday with Kate Platts at Hays Travel. Have the best time ladies!!
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