This is the first time we have dealt with Hays and we couldn’t have asked for a more perfect service. Kate Platts is an absolute credit to this company. You really feel like you are the only customer,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Used kate on a couple of occasions we found what we wanted sent her everything all done and booked within 10 minutes no stress this end payment link sent from kate quick and easy. Thanks again
Just booked another holiday with Kate at Hays Travel and once again she’s been absolutely amazing. She always goes above and beyond to find exactly what we’re looking for and makes the whole process s... See more
Company replied
Kate made this holiday booking absolutely effortless. I gave her all the details and within hours I had the prices and options I needed to make a decision. Will definitely be using her again in the... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Kate Platts, S71, Barnsley, United Kingdom
- 1226691853
4.9
Excellent
227 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant she gets the best deals so…
Brilliant she gets the best deals so pleased xx
January 30, 2025
Reply from Hays Travel - Kate Platts
Thank you Lorita for your lovely review and continued support of my small business. Here's to the next one!! ;-)
I booked an upcoming cruise with Kate…
I booked an upcoming cruise with Kate Platts . She did all the work and found me the cruise I wanted.
Kate is a very lovely honest lady easy to speak to , I’ll be booking with Kate in the future. Thank you Kate for all you do 5 stars.
January 7, 2025
Reply from Hays Travel - Kate Platts
Thank you John for your lovely review and for supporting my small business, it really does mean the world. What better way to spend a special birthday, anniversary and christmas! I look forward to seeing you both raise a glass :-)
Best price and easy to book
Kate price matched me a holiday I had found with easyJet and it was a quick and easy process to get my holiday booked. No issues with communication at all
January 4, 2025
Reply from Hays Travel - Kate Platts
Thank you Jade for your lovely review, and for choosing me to book your next holiday with. Have a fantastic holiday guys!
Kate showed me multiple options and…
Kate showed me multiple options and found me 2 great hotels, great flight times and made the whole process very easy! Can’t wait for our family holiday in august.
October 25, 2024
Reply from Hays Travel - Kate Platts
Thank you Mia for your kind review. What an amazing holiday to look forward too, i am very jealous ;-) Have an amazing trip of a lifetime you five.
Kate always goes above and beyond for…
Kate always goes above and beyond for us 5 star service
December 23, 2024
Reply from Hays Travel - Kate Platts
Thank you Kelly for your kind review, i cant wait to see the pics! Happy New Year to you all :-)
Helped me find exactly what we wanted
Helped me find exactly what we wanted. An easy and stress free booking! Thank you Kate!
December 19, 2024
Reply from Hays Travel - Kate Platts
Thank you Rob for taking the time to leave me a review. We got there in the end didn't we!! Happy sailing!!
The service from Kate is second to…
The service from Kate is second to none.
Professional and polite from start to finish informative and helpful.
Listened to everything I requested and made the booking such an easy experience.
December 18, 2024
Reply from Hays Travel - Kate Platts
Thank you Paul for your lovely review, and for your continued support, it really does mean the world :-) Have a fantastic holiday you two.
Fantastic Service
Personable, concise and thorough. Knew what we wanted and made sure we got everything we needed
November 1, 2024
Reply from Hays Travel - Kate Platts
Thank you Richard for taking the time to leave such a lovely review. Please do not hesitate to contact me should you have any questions, and most of all, have the best holiday with your lovely family :-)
Kate was lovely and very helpful
Kate was lovely and very helpful!
I’m sure I will be using her for all my holiday booking from now on.
October 18, 2024
Reply from Hays Travel - Kate Platts
Thank you Alison for your kind words, your feedback is incredibly inspiring and I am so grateful for your support of my small business :-)
Kate was extremely helpful
Kate was extremely helpful! Lovely lady made everything very easy and got everything sorted for me. Would certainly recommend Kate
October 11, 2024
Reply from Hays Travel - Kate Platts
Thank you Conor for choosing me to help you find your next amazing city break. Something tells me this could be the first of many! ;-)
Brilliant was easy to book and all…
Brilliant was easy to book and all information sent fast. Very friendly even issues with dates dealt with would book all my holidays here in future
October 1, 2024
Reply from Hays Travel - Kate Platts
Thank you Carl for taking the time to leave such a lovely review. We got there in the end didn't we!! have an amazing holiday guys ;-)
Reply from Hays Travel - Kate Platts
Thank you Laura for your lovely review, have the best holiday you guys!
Amazing service
Kate really helped answer all my questions. After messaging about a package holiday I seen she worked with us to make the holiday more suitable to us. She changed the dates and made sure it fit. She communicated well. Very happy and very impressed with her service.
September 28, 2024
Reply from Hays Travel - Kate Platts
Thank you Amber for taking the time to leave such a lovely review. I cant wait to hear all about your amazing trip to the states :-)
Contact Kate
Contact Kate, she gave us exactly what we wanted within 30 mins and set up a payment plan.
October 2, 2024
Reply from Hays Travel - Kate Platts
Thanks Mick for your lovely review. Have the best holiday you guys.
Excellent agent
Booked with Kate before. Never had a problem. Would highly recommend
September 28, 2024
Reply from Hays Travel - Kate Platts
Thank you Jayne for your continued support of my small business, it really is appreciated ;-)
Great customer service very helpful an…
Great customer service very helpful an advises me of better things an easy to book
September 27, 2024
Reply from Hays Travel - Kate Platts
Thanks Andy for your lovely review, any questions at all please do not hesitate to get in touch :-)
Reply from Hays Travel - Kate Platts
Thank you Mick for taking the time to leave a review, Let the countdown begin!!
Copies
Great service, Kate was so helpful and friendly, would recommend Kate to everyone who is looking for help finding/booking a holiday 😃
September 11, 2024
Reply from Hays Travel - Kate Platts
Thank you Rhona for your lovely review and for choosing me to book your next adventure with :-)
Great communication
Great communication...either via call or message made things really easy
September 3, 2024
Reply from Hays Travel - Kate Platts
Thank you Helen for taking the tie to leave a review, have the best holiday you guys :-)
Helpful with a smile
August 16, 2024
Reply from Hays Travel - Kate Platts
Thankyou Anthony for taking the time to leave a review, and for choosing me to help you sort your next holiday :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.