I won’t go anywhere else to book a holiday. The team are so welcoming and friendly. They sorted everything out for me when I booked my next holiday and talked me through everything. When I needed spec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I entered the Keynsham Branch and was meant by a sea of friendly faces. Jessie was careful to listen to the requirements and went through several options and discussed the destinations, backed up... See more
Company replied
Brilliant as always. Jessie booked our holiday for us and was very friendly and professional. All our details were still in the system which made things easier. We love Hays in Keynsham.
Company replied
Elle was very helpful and polite while booking our holiday. Explained everything we needed to know in every detail making us feel very relaxed and respected. Nothing was to much trouble. Will definite... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52 High Street, BS31 1DX, Keynsham, United Kingdom
- 01174055609
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
She was very good and vey helpful very…
She was very good and vey helpful very nice atmosphere in the shop very helpful they all were very friendly in Keynsham
April 2, 2026
Reply from Hays Travel - Keynsham
P Manley,
We're delighted to hear that you found our team in Keynsham friendly and helpful, and that you enjoyed the shop's atmosphere. Thank you for your review!
Kind regards
Rachael
Very enjoyable experience booking up…
Very enjoyable experience booking up our next trip away with help from Rachael. We weren’t sure where, exactly, we wanted to go this time but got great help from her. Many thanks. Looking forward to our hols in Turkey.👍🌞
April 2, 2026
Reply from Hays Travel - Keynsham
Thank you so much for your lovely review! It was my pleasure it find you an amazing deal! Cannot wait to hear all about it. Best Wishes Rachael.
Reply from Hays Travel - Keynsham
Thank you for your kind review :) - Ellie
Staff are always lovely,we seen Jayne…
Staff are always lovely,we seen Jayne she’s so lovely always ready to help with advise if we need it makes sure we’re happy with the holiday we’ve booked ,been booking our holidays with Hayes do as long as I can remember
March 28, 2026
Reply from Hays Travel - Keynsham
Hi Janis,
Thank you for your lovely review. - Thanks Elle
Lovely friendly staff.Never booked with…
Lovely friendly staff.Never booked with Hays before or jet2 so was abit worried but it was so easy and stress free.Will definitely use Hay again
March 28, 2026
Reply from Hays Travel - Keynsham
Mrs Brown,
We're so glad to hear that your first booking with us and Jet2 was easy and stress-free! Thank you for your kind words; we look forward to assisting you again.
Kind regards
Imogen
Hays Travel
I was very happy with the manner in…
I was very happy with the manner in which Jessica, your representative, dealt with my recent booking. As myself and family are to travel separately to
Tenerife she patiently outlined the options for travelling. Thank you.
March 26, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review Helen. I am so glad we got your family holiday booked. I am sure you will all have a wonderful time! Best Wishes Jessie
Quick Holiday booking
Quick access to previous booked holiday details meant complete holiday package including boarding passes dealt with in a super quick time with useful advice. No hard sell on parking, currency or Insurance.
March 21, 2026
Reply from Hays Travel - Keynsham
Thank you Keith for your 5 * review. Hope you enjoy your holiday Regards Rachael
Always a great experience with Hayes
Always a great experience with Hayes, Keynsham, a lovely team and will definitely be back. Thank you.
March 25, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! It was such a pleasure sorting your holiday and flights out for you! Best Wishes Jessie
Excellent Professional Service
I always get excellent service from polite friendly and knowledgeable staff.
March 25, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! So glad you were happy with the service provided. Best Wishes Jessie
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Ellie
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Ellie
Reply from Hays Travel - Keynsham
Thank you for your lovely feedback. Best Regards Helen
Positive experience
The consultant Rachel was helpful and informative so I was happy with my first visit to Hays travel
March 13, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Rachael
Late deal
The staff were really helpful and friendly with plenty of knowledge to help us find exactly what we wanted when booking a very last minute holiday
March 13, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely feedback! Best Wishes Jessie
Nice friendly and very helpful staff.
March 14, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Rachael
All staff very friendly,we where delt…
All staff very friendly,we where delt with by Rachael who took here time to advise and explain and book a holiday.
March 6, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Rachael
Excellent customer service
Excellent customer service, informative, attentive and helpful, whilst totally unpushy. Our needs were anticipated and suitable suggestions made by Ellie. When it came to actually making a booking, the service was superb. Follow-up questions have been dealt with really well and we are totally confident with our choice of holiday.
March 5, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely review! Best Wishes Ellie
we think your reps are very…
we think your reps are very knowledgable and they re always polite and helpful
March 9, 2026
Reply from Hays Travel - Keynsham
Thank you for your lovely feedback! Best Wishes Rachael
We have booked many holidays at your…
We have booked many holidays at your Branch in Keysham all ways great service & helpful
March 3, 2026
Reply from Hays Travel - Keynsham
Always a pleasure to book your trips. Best Wishes Jessie
Reply from Hays Travel - Keynsham
Thank you for your lovely feedback! Best Wishes Immy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.