Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
Company replied
We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very personal service
Very personal service, we didn’t feel rushed, Stephanie was very patient as we were unsure what exactly we were looking for
May 24, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your lovely review. so glad i was able to help with your familys holiday to Lanzarote :) Stephanie
Reply from Hays Travel - Killingworth
Thank you so much for taking the time to fill in the review , it was lovely speaking to you.
Julie
Reply from Hays Travel - Killingworth
We appreciate your kind words.Thank you so much :)
Reply from Hays Travel - Killingworth
Thank you for leaving your review - lovely to catch up with you both!
Hays Experience Killingworth
Friendly and professional service delivered by Lauren with attentiveness to special needs.
May 20, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help with booking your holiday - Lauren
holiday
the service was first class at sorting our cruise & stay holiday out for us . there was lot of traveling & hotels to sort out & this was sorted it all out without any problems at all . thank you
May 13, 2026
Reply from Hays Travel - Killingworth
We're so pleased we could expertly arrange your cruise and stay holiday, Thank you for your kind words! Gemma
Excellent service …
Lauren at Killingworth Hayes is always helpful, informative and so kind. All the team here are great to find you your perfect holiday.
May 20, 2026
Reply from Hays Travel - Killingworth
Thank you for your lovely feedback - Glad I could help book yet another fantastic trip! - Lauren
Beth has been fantastic and has…
Beth has been fantastic and has supported us with a number of different options for our Honeymoon!
May 13, 2026
Reply from Hays Travel - Killingworth
Thank you so much for booking with me for your amazing honeymoon to Australia! I'm sure you will both have a wonderful time :) Beth
Reply from Hays Travel - Killingworth
We appreciate your kind words. Stephanie :)
Holiday to India
Assistant helpful, gave good advice and was able to search for our preferences and get a good deal.
May 17, 2026
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review, pleasure booking your holiday Ali :)
Reply from Hays Travel - Killingworth
Thank you for the review :)
Reply from Hays Travel - Killingworth
Thank you for leaving a lovely review Dianne, always a pleasure booking your holidays :) Ali
As usual a fantastic experience with…
As usual a fantastic experience with Lauren.
Always does her absolute best to get us what we want and need in a holiday!!
Always a pleasure!
Thanks again Lauren and the girls. 🥰.
May 6, 2026
Reply from Hays Travel - Killingworth
We appreciate your continued loyalty and are so happy to hear that you had another fantastic experience. It's always a pleasure assisting you in planning your holidays! Lauren :)
Reply from Hays Travel - Killingworth
Thank you for the review :) I hope you have a fantastic time on your cruise! Beth
The team are always friendly
The team are always friendly, and have a lot of options on offer, which always makes it easy to book.
May 5, 2026
Reply from Hays Travel - Killingworth
Dave, Newcastle,
We appreciate your kind words! We're so glad our team's friendliness and wide range of options make booking easy for you. Thank you!
Kind Regards
Heather
Outstanding service from start to finish
I recently visited Hays Travel looking for advice on a cruise from New Zealand to Australia, and Stephanie was absolutely fantastic from start to finish. I went in with only a rough idea of what I wanted, and she took the time to find the perfect cruise, along with the flights, making the whole process completely stress-free.
Stephanie provided such lovely, personal and friendly service throughout, and nothing was too much trouble. Everything is now booked and I’m so excited for the trip. Thank you again for all your help — I would highly recommend Stephanie and Hays Travel to anyone looking to book their next holiday.
May 9, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your lovely review! this really means a lot! its been a pleasure to help you so far and look forward to speaking to you between now and your cruise :) Stephanie
Stephanie thank you Liz ….and John Marshall
Stephanie. Killingworth branch of hays … went over and above to help us book and she also arranged our seats as both so us are disabled ,Stephanie arranged welfare taxis ..Tui.. my partner wasn’t very well ….medically. during our booking the staff and Stephanie again was on the ball immediately with out a second thought class water and a biscuit was provided with in no time ..100%. Recovery. Phew Thank you. Hayes I will be in to see you to show our thanks again today….
May 9, 2026
Reply from Hays Travel - Killingworth
Thank you so much for your amazing review! im so thankful to hear how happy you are with my service! a pleasure as always :) Stephanie
Friendly and professional service.
Friendly and professional service.
Delivered with the minimum amount of fuss.
April 30, 2026
Reply from Hays Travel - Killingworth
Hi Raymond, thank you very much for the lovely review :)
All good staff willing to go the extra…
All good staff willing to go the extra mile nothing is too much trouble. That’s why we keep coming back.
May 5, 2026
Reply from Hays Travel - Killingworth
Thank you so much for the lovely review hope you have a great holiday Ali
Stephanie at Hays travel Killingworth
Stephanie at Hays travel Killingworth, was brilliant and very patient, helping me chose the right holiday. Thank you for all your help.
May 6, 2026
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) Glad I could help - Stephanie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.