Gemma, was brilliant getting flights and our preferred accommodation for a multi city holiday to Canada. The price was better than booking on line so gold stars all around!!
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See what reviewers are saying
Super friendly staff who can’t do enough to help. Very efficient and found exactly what I needed. Always just as excited for my holidays as me. The girls are always so helpful my son has started to bo... See more
Company replied
Explained to Stephanie we were wanting to do a river cruise and had done some research and knew which one we wanted to do. She brought up the details and shared her experience of river cruising. She w... See more
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We received excellent service (as always!) at Hays Travel, Killingworth. Also we were pleased to be given some good advice about booking aeroplane seats which will probably result in us saving some mo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 8 The Killingworth Centre, NE12 6YT, Killingworth, United Kingdom
- 0191 5438419
4.9
Excellent
2K reviews
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Reply from Hays Travel - Killingworth
Thank you so much for your kind review! Thanks Julie
Fab service as usual for the full…
Fab service as usual for the full holiday booking service, car park, cruise upgrades and cabin reservations from Lynsey and the team. We wouldn't go anywhere else. Thanks.
April 18, 2026
Reply from Hays Travel - Killingworth
Thank you for taking time to leave a lovely review for Lynsey :) we hope you have a wonderful holiday! Beth
Reply from Hays Travel - Killingworth
Thank you for your kind feedback :) - Stephanie
Reply from Hays Travel - Killingworth
Hi Christine, thank you so much for the lovely review :)
So professional
Easy from walking in to then telling what holiday I wanted to then be booked with all paperwork done within 15 minutes. I always book with hays for a peace of mind. Keep up the good work 👍
April 29, 2026
Reply from Hays Travel - Killingworth
We're happy to hear that your booking experience was so easy and efficient! Thank you for your continued trust in us; we appreciate your kind words and support :)
Reply from Hays Travel - Killingworth
We're happy to hear that you had a great experience. Thank you for your feedback!
Kind Regards
Hays Travel
Nothing was a problem!
Stephanie was very helpful and patient when making the booking. She kept me informed when the booking changed and gave advice what to do to make the booking work. Nothing was a problem.
April 25, 2026
Reply from Hays Travel - Killingworth
We appreciate your kind words! We're so happy to hear that we could assist you with your booking, keep you updated, and provide helpful advice.
Kind Regards
Stephanie
Being a first time cruiser on the Marella explorer 2
Being a first time cruiser me and my wife found the staff very knowledgeable and helpful and set up the hays money card for me as well which I feel is a great way of using your foreign currency abroad just like using your cards at home .
I know if I have any questions or problems, I can go straight into the store and speak to Julie or Stephanie and they would sort out my problems if I had any.
Had such a lovely cruise we have booked up again for next year bring it on
April 16, 2026
Reply from Hays Travel - Killingworth
We're delighted you found our team knowledgeable and helpful for your first cruise! It's great to hear that the money card will be useful for you. We are pleased you enjoyed your cruise so much that you have booked again for next year. Lynsey
Very good service from the team
Very good service from the team at Killingworth! The staff member (Stephanie) was very knowledgable with my partner and I for helping us plan and book our honeymoon to Disneyworld Florida!
April 23, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that you found our team helpful in planning your honeymoon! Stephanie
Hays service second to none
I have used hays for a number of years. Pleasant efficient staff most helpful. Don’t even bother looking for holidays anywhere else
March 27, 2026
Reply from Hays Travel - Killingworth
We appreciate your continued trust in us for your holiday bookings over the years. It's great to hear our team is helpful and efficient for you. Tia :)
Reply from Hays Travel - Killingworth
Hi Brian, thank you so much for the lovely review! :)
Fast and efficient service great…
Fast and efficient service great communication with all staff
April 21, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to leave us such a wonderful review! We are so glad our team provided efficient service and communication.
Patient & professional
I wasn't sure where we wanted to go, I just knew where we didn't want to go. We wanted an early morning flight, preferably a weekend but not essential, somewhere hot & sunny. Julie took her time exploring all the options that were available, different airlines, hotels and locations. She was patient & extremely knowledgeable about various locations & we eventually settled on a 4* all inclusive in Ibiza
April 21, 2026
Reply from Hays Travel - Killingworth
We're happy to hear that you had such a positive experience. Thank you for the review :) Julie
We have always booked our holidays with Hays Travel and found their service brilliant. As usual on booking Heather at Hays Travel was very friendly and helpful.
Heather was very helpful.
April 19, 2026
Reply from Hays Travel - Killingworth
Hi Susan, thank you so much for booking with us and for such a lovely review :)
Heather was very polite and chatty and…
Heather was very polite and chatty and booked our holiday fast and efficient
April 18, 2026
Reply from Hays Travel - Killingworth
Hi Hazel, thank you so much for booking with us and for such a lovely review :)
Efficient as always
I wanted to check on a holiday I had looked at on line.
Stephanie quickly found all the information and was able to complete the booking for me.
I prefer to book with Hays as I know from experience they will always deal with any problems that may arise afterwards
April 16, 2026
Reply from Hays Travel - Killingworth
We appreciate you taking the time to leave us a review. We're happy to hear that you had a positive experience and that our team was able to help you with your booking. We value your continued trust in us. Stephanie :)
I never fail to get great service from…
I never fail to get great service from Lynsey at the Killingworth branch. She has the patience of a saint and real expert knowledge. Put that combination together and booking a holiday is just enjoyable and easy.
April 16, 2026
Reply from Hays Travel - Killingworth
I appreciate you sharing your kind words. We're happy to hear that your booking experiences are enjoyable and easy, thanks to our team's expertise and patience. :) Lynsey
We went in with the idea of one…
We went in with the idea of one destination but due to dates etc it wasn't to be. Heather was so patient and suggested other destinations for us to consider. We returned the next day, holiday booked, seats booked and we can't thank Heather enough. She answered all of our questions and always had a smile on her face. Thank you Heather, you made us feel so comfortable while deciding on a new destination.
April 13, 2026
Reply from Hays Travel - Killingworth
Hi Terence, thank you so much for such a lovely review! I'm glad that you felt comfortable throughout the process - Heather :)
Reply from Hays Travel - Killingworth
Thank you so much ! Lynsey
As per usual whenever we book a…
As per usual whenever we book a holiday with Linley,we get the best service and knowledge we can get.
April 11, 2026
Reply from Hays Travel - Killingworth
Thank you so much for leaving you review - Lynsey
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