Hays Travel - Kings Lynn Reviews 

429
TrustScore 5 out of 5

4.9

3 Broad Street, The Vancouver Quarter, PE30 1DT King's Lynn, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Helen was fantastic ! we phoned up as couldn’t get into store but organised our next years Holiday for us with her usual and brilliant efficiency. An absolute credit to your company along with her te... See more

Company replied

Rated 5 out of 5 stars

Helen at the King's Lynn Hays Travel branch was absolutely brilliant and booked us the perfect first cruise to the Norwegian Fjords for me and my family. She took care of everything including sorting... See more

Company replied

Rated 5 out of 5 stars

Your staf at the kings Lynn branch are just excellent they go above and beyond personally I think they the best in kings Lynn.

Company replied

Rated 5 out of 5 stars

Have booked several holidays with Hays Travel in kingslynn they always go above and beyond.This next holiday was. no different Emille who sorted our holiday was very professional and knowledgeable a p... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 3 Broad Street, The Vancouver Quarter, PE30 1DT, King's Lynn, England, United Kingdom

  • 01553887545

4.9

Excellent

TrustScore 5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(429)

120,653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The personal service from Helen was…

The personal service from Helen was excellent very thorough and we look forward to seeing her when we book our next trip

April 9, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you so much for your lovely review! We are so glad you got exactly what you wanted and we all look forward to seeing you in the future for your next holiday booking :)

Rated 4 out of 5 stars

Kings Lynn were very helpful

Kings Lynn were very helpful, March branch, besides being difficult for me to enter just didn't want to help me.
Booking was quick and easy, however the information required for my electric wheelchair had me jumping through hoops and some questions I couldn't answer

April 7, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Hi Sandra
Thank you for your kind words and booking with Kings Lynn. The Jet2 wheelchair specification requirements are quite detailed unfortunately but they do help ensure that you receive the correct assistance during your holiday.
We hope you have a fantastic time and look forward to hearing all about it.
Kind regards
Helen

Rated 5 out of 5 stars

Was greeted with a smile from Daniel

Was greeted with a smile from Daniel, he was extremely helpful and spent time finding our holiday l felt we gave him a challenge but he followed through, l would definitely return and ask for Daniel as he listened and supported us through the booking. Thanks on behalf of myself and my sister.

March 27, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your kind review, it was a pleasure to get this booked for you! - Dan

Rated 5 out of 5 stars

Helen was Amazing and was very very…

Helen was Amazing and was very very clued up on the cruises.
She has sorted everything out to perfection and gets a big Five Stars.

March 26, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the kind review, was a pleasure to book this for you.
- Helen

Rated 5 out of 5 stars

Dan was great

Dan was great! Thanks so much. Jay & Debbie

March 22, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your kind review Jay, Was a pleasure getting this booked for you! - Dan

Rated 5 out of 5 stars

Excellent service

We recently booked a last-minute family holiday with Hays Travel after having to cancel our original trip due to the Middle East conflict, and I honestly couldn’t fault the service.

The team were all so friendly and welcoming, but a special mention has to go to Emilia. She was incredibly helpful in guiding us through options at short notice, sharing ideas we hadn’t considered, and helping us secure the best possible deal. Nothing ever felt like too much trouble.

What really stood out was the level of personal service. When I returned to the shop 10 days later to collect our currency, Emilia not only remembered me by name, but also recalled little details about our trip – something you don’t often see these days.

We’ve always booked holidays ourselves online in the past, but this experience has completely changed our perspective. We’ll absolutely be using Hays Travel again and wouldn’t hesitate to recommend them to others.

March 9, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for such a lovely review, so happy we could get this booked and sorted for you!
- Emilia

Rated 5 out of 5 stars

Amazing help from Zoe ✅

Very good team helpful always ready to make customers happy in little time with professional way..Hays Travel- kings Lynn is the best....👍🌹

March 18, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you so much for the lovely review! I appreciate it so much :)

- Zoe

Rated 5 out of 5 stars

Excellent Service

The service in this King's Lynn branch is excellent, I have booked three holidays here this year after the great service I also received whilst booking my holidays last year.
Helen leads her staff team by example, she is friendly,knowledgeable,helpful and patient. The staff make me feel valued from the initial booking , through to check in , ordering my foreign currency and calling after my return for feedback on the holiday. Thank you! Pam F

January 8, 2026
Unprompted review
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the kind review! Was a pleasure to book this holiday for you!

- Helen

Rated 5 out of 5 stars

Five star service dan

Dan was very helpful with trying to sort out our holiday as we are not good at technology
He didn't give up and got us all booked up x

March 17, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your kind review! We will make sure to let Dan know!
Thanks - Zoe :)

Rated 5 out of 5 stars

Just noticed a cheap deal to Poland so…

Just noticed a cheap deal to Poland so popped in and was greeted with a smile and lots of help. Booked it with no hassle. Absolute pleasure.

March 2, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the kind review, we hope you have an amazing time!

-Tamzin :)

Rated 5 out of 5 stars

Kings Lynn Branch

Kings Lynn Branch
Helen was brilliant, sorted us out really quicky

March 1, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the kind review :)

Rated 5 out of 5 stars

Singapore and NZ holiday

Helen was very helpful polite and never minded when we changed our minds several times. She made the whole experience a pleasure

February 27, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Hi
I'm so glad we were able to you exactly what you were after, it sounds like a fantastic trip and I can't wait to hear all about it.
Kind regards
Helen

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Helen was so helpful, finding solutions to problems we encountered booking and price matched our previous quote from TUI.
The fact they will be there ask through to our time of departure is reassuring.

February 26, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the kind review, was a pleasure to book this for you! I hope you have an amazing time.

Helen :)

Rated 5 out of 5 stars

In with a vague idea came out with a booking..

This year we had a rough idea that we fancied a break to Barcelona. Went into Hays and just like last year when we fancied a break in Slovenia, we came out with a confirmed booking, car parking paid , flights and accommodation sorted out very quickly indeed , can't praise Hays travel enough.

February 22, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your kind review, It was a pleasure to book this for you! Thanks, Zoe

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, polite and very helpful staff member (Tamzin - kings Lynn branch)
The young lady checked all holiday destinations, and found us just what we were looking for. I would definitely return and recommend Hays.
Now to look forward to our holiday!

February 21, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for the review, loved booking this for you both!

Tamzin :)

Rated 4 out of 5 stars

Helpful agent Zoe

Helpful agent Zoe

February 11, 2026
Hays Travel - Kings Lynn logo

Reply from Hays Travel - Kings Lynn

Thank you for your kind words, I am glad i could help book your holiday! - Thanks Zoe :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look