Girls are always glad to see you nothings ever to much trouble. The shop has a gorgeous atmosphere its like a little family. Genuinely wouldn't go anywhere else to book our holidays. Sam in the kirkby... See more
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See what reviewers are saying
Amazing experience in hays travel Kirkby Wasn’t sure what hotel to book the knowledge from Sam helped me so much booking my holiday helped me loads x
Company replied
I was extremely happy with Charlotte at the kirkby shop. She was extremely helpful & professional. She spent time & patience getting me the right holiday .I would highly recommend her & this shop to... See more
Company replied
Lucy was lovely, very friendly, informative and knowledgeable about our request. Lucy was great, she explained things in depth, and was more than helpful. Her colleague, was also advisable and infor... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
19 St. Chad's Parade, L32 8RD, Kirkby, United Kingdom
- 01514386596
4.9
Excellent
956 reviews
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Lucy the lady that sorted both holidays…
Lucy the lady that sorted both holidays out for us. Was lovely she has sorted a few holiday out for us over the time she has worked with your company. Thanks to her she was very patient thanks to her for everything
February 19, 2026
Reply from Hays Travel - Kirkby
Carol Mckeown,
We appreciate your kind words and are so happy to hear that you've had such positive experiences booking your holidays with us over the years. Thank you for your review!
kirkby, Hays Travel
Having patience with us while we were…
Having patience with us while we were deciding were to go. Made everything easy including insurance aswell.
February 18, 2026
Reply from Hays Travel - Kirkby
Anne McDermott,
We're glad you found our team patient and helpful during your decision-making process, including with the insurance. Thank you for your positive feedback!
kirkby, Hays Travel
Reply from Hays Travel - Kirkby
John price.,
We appreciate you taking the time to share your positive experience with our team; we are delighted to hear it.
kirkby, Hays Travel
Reply from Hays Travel - Kirkby
David,
We are happy to hear that our team member was helpful and polite; we appreciate you sharing your experience with us.
kirkby, Hays Travel
Greece
Always great friendly service,been booking many years now,never rushed into booking always given time to choose easy payment plans also,i am never shy of giving a truthful opinion on service,be it good or bad,never had the latter service,that is the reason i return time after time.
February 8, 2026
Reply from Hays Travel - Kirkby
John,
We're happy to hear you consistently receive great and friendly service. It's wonderful to know you appreciate the time we take to ensure you find the perfect holiday with easy payment options. Thank you!
kirkby, Hays Travel
Every holiday I have booked is always…
Every holiday I have booked is always book through Francine who is now the manager at hayes travel Kirkby, I’ve known her for nearly 20 years and she knows exactly what I want in a holiday and she always delivers the best deals all the time from my very first holiday with my daughters in 2007 to my recent trip this year and next year, I would never book with anyone else
February 7, 2026
Reply from Hays Travel - Kirkby
Jane,
We appreciate you sharing your kind words. It's wonderful to hear that you consistently receive the best deals and that we have met your holiday needs over the years.
kirkby, Hays Travel
Reply from Hays Travel - Kirkby
Paul Debnam,
We appreciate you taking the time to share your positive experience; we are so glad we could be helpful to you!
kirkby, Hays Travel
City break
We where made very welcome by staff and Samantha looked after myself and daughter to choose our city break and get it all booked with no problem .
February 13, 2026
Reply from Hays Travel - Kirkby
Monica Brogan,
We appreciate you taking the time to leave us such a wonderful review! We are so glad that you and your daughter felt welcome and had a seamless booking experience for your city break.
kirkby, Hays Travel
Excellent customer service from the…
Excellent customer service from the travel advisor who l spoke to.
February 13, 2026
Reply from Hays Travel - Kirkby
Barry Wilson,
We appreciate you taking the time to leave us such a kind review. We are so happy to hear you received excellent customer service.
kirkby, Hays Travel
Fantastic holidays fantastic staff
Samantha was extremely helpful and happy to assist. We found a great holiday at a great price. A very pleasant experience with such lovely staff. Can't fault this travel agency. Will definitely be booking from here again.
February 4, 2026
Reply from Hays Travel - Kirkby
Edward,
We're happy to hear that you found our staff lovely and helpful! It's great to know you had a pleasant experience and found a great holiday at a great price. We appreciate your feedback and look forward to assisting you again.
kirkby, Hays Travel
Amazing team very helpful
February 2, 2026
Reply from Hays Travel - Kirkby
Maria,
We appreciate you taking the time to share your positive experience; we are so happy to hear the team was helpful to you!
kirkby, Hays Travel
Reply from Hays Travel - Kirkby
Thanks so much Mr Garland so glad we could sort your Cruises Out for you & your family Thanks Francine
Reply from Hays Travel - Kirkby
john joseph Edwards ,
We appreciate your continued trust in our professional team; we are so glad that we consistently meet your expectations.
Hays Travel
Lovely staff
Lovely staff, only want to help and give you all the information you need so no worries
February 7, 2026
Reply from Hays Travel - Kirkby
Albert Lynch,
We appreciate your kind words! We are so pleased to know our team could provide you with the support and information you needed.
Hays Travel
Hays travel Kirkby time & time again…
Hays travel Kirkby time & time again deliver excellent service & the best holiday deals. The girls in this store are amazing and can never do enough for you! On hand with any questions & tea & coffee
February 7, 2026
Reply from Hays Travel - Kirkby
Andrea gracing,
We appreciate your kind words! It's wonderful to hear that our team consistently provides excellent service and finds the best holiday deals for you. We're so glad you enjoy your experience with us.
Hays Travel
Staff were so helpful
Staff were so helpful, had great ideas and advice .
Nothing was too much trouble .
Overall , a great experience.
February 2, 2026
Reply from Hays Travel - Kirkby
Mrs Jenni Bailey,
We're happy to hear that our staff were so helpful and provided great ideas and advice. Thank you for your lovely feedback and for sharing your experience.
Hays Travel
Kirkby
Charlotte at the Kirkby branch answered all our questions and gave us different things to consider. She was most helpful and welcoming.
February 1, 2026
Reply from Hays Travel - Kirkby
Hilary,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you found our team member helpful and welcoming.
Hays Travel
Megan was lovely and was very…
Megan was lovely and was very professional and also helped us to a vert high standard
February 1, 2026
Reply from Hays Travel - Kirkby
Miss Doreen Buchanan,
We appreciate you taking the time to leave us a review! We are so happy to hear you received such a high standard of service.
Hays Travel
My experience was great ,Nicola could…
My experience was great ,Nicola could not have helped me more
January 25, 2026
Reply from Hays Travel - Kirkby
richard,
We're so happy to hear that Nicola provided such great support. Thank you for your positive feedback; we appreciate it.
Hays Travel
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