Hays Travel - Kirkham Reviews 

347
TrustScore 5 out of 5

4.9

4 Poulton Street, PR4 2AB Kirkham, GB


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Rated 5 out of 5 stars

The Store manageress Katie is so knowledgeable about her job. We have booked many a holiday with her & it's always been a first class service, I wouldn't book anywhere else. Yours sincerely Mr Paul... See more

Company replied

Rated 5 out of 5 stars

Joshua was so knowledgeable from start to finish. We definitely didn’t make things easy for him with all of our requests, but he took the time to understand exactly what we were looking for and fo... See more

Company replied

Rated 5 out of 5 stars

Hays at Kirkham in Lancashire are always super-helpful and you always feel that you are getting a great deal from them. Very friendly too!

Company replied

Rated 5 out of 5 stars

Absolutely 1st class service from Claire over the phone & emails, matched our search on Jet2s app & so easy to book over the phone with just a few details to secure the live deal then went to Kirkham... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Poulton Street, PR4 2AB, Kirkham, United Kingdom

  • 01772970494

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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4.9

All reviews

(347)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Mollie.

Great service from Mollie.

February 12, 2025
Hays Travel - Kirkham logo

Reply from Hays Travel - Kirkham

We’re so glad to hear that Mollie provided great service. We’ll be sure to pass along your kind words to her! We truly appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

I have recently booked two holidays…

I have recently booked two holidays with you and was very satisfied with Daniel who booked the holidays for me . He was very helpful and looked into things for me.

February 6, 2025
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Reply from Hays Travel - Kirkham

We're so glad to hear you had a wonderful experience booking your holidays with us. We're thrilled Daniel could assist you in finding the perfect getaways! :)

Rated 5 out of 5 stars

Massive help in booking my first…

Massive help in booking my first cruise. Lots of advice given. Hopefully i will be given more info in due course about the trips that are organised. Can't wait to hear from you nearer the time.

February 5, 2025
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Reply from Hays Travel - Kirkham

Thank you for your wonderful review! We're so glad we could help you with booking your first cruise, and it's great to hear that you found the advice useful. We can't wait for you to embark on this exciting journey! Feel free to reach out anytime with any questions. - Mollie

Rated 5 out of 5 stars

Very efficient and friendly staff

Very efficient and friendly staff. Found me the holiday we wanted at a good price.

January 30, 2025
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Reply from Hays Travel - Kirkham

Thank you for the 5 stars! We're so glad you’re happy with our service. If you ever need anything else or have any questions, don’t hesitate to reach out. We’re always here to help!

Rated 5 out of 5 stars

Excellent service 👍

Paige was very helpful and gave us some great options when booking our holidays. I would highly recommend using Hays Travel.

January 30, 2025
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Reply from Hays Travel - Kirkham

We appreciate your feedback and are glad to hear that you had a positive experience. We look forward to serving you again soon!

Rated 5 out of 5 stars

We always use Hays in kirkham

We always use Hays in kirkham, the staff are brilliant, so helpful warm and friendly. It’s a lovely experience and class it as part of our holiday

January 30, 2025
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Reply from Hays Travel - Kirkham

We appreciate your positive feedback and are glad you chose Hays Travel Kirkham for your travel needs. Thank you for booking with me - Paige

Rated 5 out of 5 stars

Great service

Great service, very efficient

January 29, 2025
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Reply from Hays Travel - Kirkham

Your positive feedback is much appreciated, and we're glad you had a great experience. Thank you.

Rated 5 out of 5 stars

Friendly staff no pressure to book

Lovely friendly staff no pressure to book just very helpful

January 7, 2025
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Reply from Hays Travel - Kirkham

Glad you enjoyed your visit to our store! Hope you have a great holiday and hope to see you again soon :)

Rated 5 out of 5 stars

Australia

Paige was so helpful she really made me feel at ease and guided me through everything

January 7, 2025
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Reply from Hays Travel - Kirkham

Thank you for your kind words. We appreciate you taking the time to share your positive experience, I will pass on your kind words to Paige :)

Rated 5 out of 5 stars

Holiday to Bulgaria

I booked the holiday with my daughter for 12 of us, all the staff at the Kirkham branch have been very helpful, and gave us a good price on the holiday, Will book with Hays again

December 31, 2024
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Reply from Hays Travel - Kirkham

Thank you very much for your review, so pleased to get this booked for you! - Mollie

Rated 5 out of 5 stars

Excellent service

Paige dealt with our holiday requirements- not made easy because of our specific requirements for three different couples! She set about meeting them, providing us with options and adjusting them until we were happy with what was on offer. She spent a great deal of time sourcing what we needed and then apologised for the time she’d taken! Our holiday is now booked! As well as being a lovely person Paige is clearly a very professional and most competent travel agent Thank you !

December 16, 2024
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Reply from Hays Travel - Kirkham

Thank you so much for your lovely review, I will pass on your thanks to Paige. So glad you had a great experience in store and hope to see you in the future.

Rated 5 out of 5 stars

Efficient

Efficient friendly service.

November 30, 2024
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Reply from Hays Travel - Kirkham

We are glad you had a great experience in store :)

Rated 5 out of 5 stars

Helpful staff.

Helpful staff.

November 19, 2024
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Reply from Hays Travel - Kirkham

We are so glad you had a good experience in store! - Team Kirkham

Rated 5 out of 5 stars

Professional & friendly service at Hays Travel Kirkham

I realise that the review is about how we were dealt with at the Agency. Paige, an attractive & polite member of staff was very thorough & helpful in our decision to travel to Spain in December, unfortunately later that same day I received a Hospital appointment that clashed with the date & we had to cancel.

October 24, 2024
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Reply from Hays Travel - Kirkham

Thank you for this lovely review :) So sorry you had to cancel, if you want to rebook anything in the future you know where we are! - Paige

Rated 4 out of 5 stars

Served by Robert at Kirkham store

Served by Robert at the Kirkham store, very helpful and informative, finally got us a place with flight times we wanted for mini Xmas break. Nice guy, relaxed & had a laugh.

October 27, 2024
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Reply from Hays Travel - Kirkham

Thank you for the review! It was great to meet you both, hopefully next time I can get that elusive 5 star review! All the best, Rob

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