The Store manageress Katie is so knowledgeable about her job. We have booked many a holiday with her & it's always been a first class service, I wouldn't book anywhere else. Yours sincerely Mr Paul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joshua was so knowledgeable from start to finish. We definitely didn’t make things easy for him with all of our requests, but he took the time to understand exactly what we were looking for and fo... See more
Company replied
Hays at Kirkham in Lancashire are always super-helpful and you always feel that you are getting a great deal from them. Very friendly too!
Company replied
Absolutely 1st class service from Claire over the phone & emails, matched our search on Jet2s app & so easy to book over the phone with just a few details to secure the live deal then went to Kirkham... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Poulton Street, PR4 2AB, Kirkham, United Kingdom
- 01772970494
4.9
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always very helpfull and sorted both…
As always very helpfull and sorted both my bookings,Paige my agent was top class a real credit to the company
October 9, 2024
Reply from Hays Travel - Kirkham
Thank you for this review! It was lovely booking the holidays for you, I hope you have the best time :) - Paige
Reply from Hays Travel - Kirkham
It was a pleasure to help you find the perfect Caribbean Cruise :) Thanks for your patience I'm glad we found just what you wanted ! Lovely to meet you both . Hopefully see you soon in the branch Many Thanks Cami
A great experience!!
As usual, a great service from Paige in the Kirkham branch. Friendly and efficient and my holiday booked in no time at all, thank you!! This is why I continually return to the Kirkham branch.
October 6, 2024
Reply from Hays Travel - Kirkham
Thank you for this lovely review! Always glad to be of service, enjoy your holiday :) - Paige
Reply from Hays Travel - Kirkham
Thankyou for your feedback were so glad you were happy with the service provided . we look forward to seeing you in the branch in the near future . Many Thanks Cami :)
Poor experience.
It took over 90 minutes to book the holiday. The whole experience was very disjointed, having booked the holiday we then had to book our seats on the plane separately. I wasn’t able to get a receipt verifying that I had paid for and my seats on the plane. I then after waiting two days for a confirmation email from Hays had to contact tui myself to confirm my seats. We were not offered premium accommodations at the time of booking. I had to revisited the shop to book this upgrade as tui could not help as I had book through an agent, and was charged extra for changing my booking, which I think we should have been offered at the time of booking. I found the whole booking experience very poor and would not use the agent again. I went to the store to support local businesses which I will not be doing again.
September 22, 2024
Reply from Hays Travel - Kirkham
We are sorry to hear you had a bad experience in store. Unfortunately we are short staffed at the minute and it was a trainee that served you but we will take your feedback on board and hope we can restore your faith in us. - Hays Travel Kirkham
Sorted out my every needs
September 28, 2024
Reply from Hays Travel - Kirkham
Thanks for the review! So glad we was able to be of help :)
Reply from Hays Travel - Kirkham
Lovely to see you as always! Thanks for the kind review, if you need anything else you know where I am. Rob
Rob the guy who help book my holiday…
Rob the guy who help book my holiday was very nice chatty and explained everthing fully .he was very helpful and nice
September 19, 2024
Reply from Hays Travel - Kirkham
Thank you for your kind words. I'm so glad you had a positive experience booking your holiday, and it was a pleasure helping! All the best, Rob :)
Reply from Hays Travel - Kirkham
Thank you I appreciate your kind words! So glad you found the experience helpful - Paige :)
Knowledgeable advice which helped us…
Knowledgeable advice which helped us decide on a trip.
September 16, 2024
Reply from Hays Travel - Kirkham
It was wonderful to see you both again, and get another holiday booked! If you need anything else you know where I am :) Rob
Another great holiday to look forward…
Another great holiday to look forward to..thank you Paige for all your help.
September 10, 2024
Reply from Hays Travel - Kirkham
Thank you for this lovely review! Glad to get another great holiday booked :) - Paige
Rob & Molly at Kirkham branch were…
Rob & Molly at Kirkham branch were friendly & helpful.
Booking our first cruise wasn't easy, so many options and even after booking we still don't know if it's good value or not so have to go with the recommendations.
September 15, 2024
Reply from Hays Travel - Kirkham
Thank you for your review! It was wonderful to meet you both and how exciting to get your honeymoon booked! If you need anymore help, you know our number :) All the best, Rob
As a regular traveler
As a regular traveler, as soon as I walk into the shop I am greeted by my first name. The staff are very friendly and will go the extra mile to make sure all your holiday requirements are met. Also on the phone if you have a query they will sort it out.
September 8, 2024
Reply from Hays Travel - Kirkham
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We are delighted to hear that you feel welcomed and well looked after by our team. We'll always go the extra mile and do what we can :) Rob
Rob was absolutely fantastic
Rob was absolutely fantastic, he made the booking effortless and informative, providing plenty of options to choose from and detail
September 4, 2024
Reply from Hays Travel - Kirkham
What an amazing review! Thank you! Hope you have a great time :) - Rob
An experienced and professional team…
An experienced and professional team who worked so hard to help me with my holiday requests.
September 10, 2024
Reply from Hays Travel - Kirkham
Thank you for this lovely review :) I'm glad I was able to help find you the perfect holiday - Paige
Reply from Hays Travel - Kirkham
Fantastic! Thank you for the review, short, sweet and sums us up :) All the best, Rob
Found exactly what we wanted to…
Found exactly what we wanted to celebrate a special birthday!
August 31, 2024
Reply from Hays Travel - Kirkham
Thank you so much for the positive review! We're so glad to have been able to help you, we hope you have an amazing birthday while you're out on your holiday! - Hays Travel Kirkham :)
People were helpful in store
People were helpful in store. Only issue is the online prices from hats website store staff are unable to match and even find the deals. I prefer to deal with people so I like to book in store but website is cheaper why? Poor idea stores will close
August 22, 2024
Reply from Hays Travel - Kirkham
Hi! Thanks for the review. I think in this instance it must have been an error on the website, as usually it's not a problem for us to find those deals! Glad we got you booked in the end and I hope you're excited for your holiday! All the best, Paige
Very Easy
Spoke to Paige (Kirkham branch) very helpful and catered for our needs and made book our holiday very easy.
August 21, 2024
Reply from Hays Travel - Kirkham
Thank you for your kind review! So happy to get your holiday booked :) - Paige
Reply from Hays Travel - Kirkham
Thank you for leaving me a review! It's great to know my hard work is appreciated :) If you need anything else you know where to find me. Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.