Hays Travel, Knaresborough shines again! The excellent Grace F responded magnificently to our holiday enquiry and subsequent booking. She is so knowledgable as well as efficient and seamlessly guided... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Personal assistance,help and good advice Also information on price and reduction with my blue light card. Grace understands our holiday requirements ,and needs. Cheers to all in Hays Travel who... See more
Company replied
Great service as always from this office. Grace dealt with my query on this occasion . These girls go above and beyond. Holiday booked quickly and paperwork all ready to collect within an hour. Couldn... See more
Company replied
We have booked several holidays through your Knaresborough branch recently and Grace is always very helpful, using her own knowledge of places she has stayed at personally and looking up information... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29B High Street, HG5 0ET, Knaresborough, United Kingdom
- 01423 866224
4.9
Excellent
738 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect holiday package
Our requests were listened to and the pakage offered ideal for our plans. Staff kept us well informed and very pleasant to deal with.
July 17, 2026
Reply from Hays Travel - Knaresborough
Scott McIntyre,
Thank you for your wonderful feedback! We are so pleased to hear that we were able to provide a package that perfectly suited your plans and that our staff kept you well-informed throughout the process.
Grace bryars
Apprentice
Fast,efficient and knowledgeable…
Fast,efficient and knowledgeable service using our previous booking details. It is always good to return to a reliable travel agency.
July 8, 2026
Reply from Hays Travel - Knaresborough
David,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service fast, efficient, and knowledgeable, and that you appreciate our reliability.
Kind Regards
Grace fowler
Alice found everything we wanted in the…
Alice found everything we wanted in the holiday, ie ground floor accommodation, near to pool, near to beach,extra help at airport,she was very helpful
July 5, 2026
Reply from Hays Travel - Knaresborough
Thank you very much for taking the time to leave feedback it is very much appreciated. Thank you for choosing knaresborough to book your holiday.
Alice
Sales Consultant
Emma gives such brilliant customer…
Emma gives such brilliant customer service. She is so helpful,listens to what you need and comes up with excellent ideas
The staff in Knaresborough Hays are lovely,and make you feel so welcome and at ease.
July 14, 2026
Reply from Hays Travel - Knaresborough
Thank you so so much for such lovely feedback it really is appreciated. I know you will both have an amazing time.
Emma Adams
Branch Manager
Always use Hays as they are very good…
Always use Hays as they are very good at finding the trip that we need. Vicki was extremely helpful
June 30, 2026
Reply from Hays Travel - Knaresborough
Thank you as always for taking the time to leave such lovely feedback it is very much appreciated.
Vikki
Assistant Manager
Emma who served me she's amazing she's…
Emma who served me she's amazing she's so understanding and straight forward and so great at her job
July 1, 2026
Reply from Hays Travel - Knaresborough
Thank you for leaving such a lovely review it is much appreciated
Emma Adams
Branch Manager
Great service
Emma was great & looked at lots of flight options for us till she found the one that suited us best
July 8, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time to leave such a lovely review it is very much appreciated. Thank you for yet again booking with us here in Knaresborough
Emma Adams
Branch Manager
Great customer service
The friendliness and knowledgeable staff.
I was able to ask lots of questions and they were all answered for me.
On reviewing my booking at home I decided to change my cabin. I emailed Alice and have received confirmation of the change.
Great service.
July 8, 2026
Reply from Hays Travel - Knaresborough
Thank you very much for taking the time for leaving such lovely feedback it is very much appreciated.
Alice
Sales Consultant
Brilliant service as normal can not…
Brilliant service as normal can not fault anything of the girls they have Brilliant knowledge and make it all so quick and easy.
July 5, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time for leaving us such lovely feedback. Always a pleasure to book your lovely holidays.
Vikki
Assistant Manager
I give it 15 stars if I could!!
I give it 15 stars if I could!!! Rapid response cruise sorted at fantastic price no problems.As always Emma and her team exemplar!
Thankyou - why would you go anywhere else
July 6, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for yet again taking the time to leave such a lovely review it is very much appreciated. Once again thank you for trusting me to book your lovely holidays.
Emma Adams
Branch Manager
As always Emma was exceptionally…
As always Emma was exceptionally thorough and efficient! Her friendly manner, knowledge and attention to detail make her a delight to work with!
July 5, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time to leave such a lovely review. It as always was my pleasure to book your lovely holiday for you. Thank you for choosing to book with me here again in Knaresborough.
Emma Adams
Branch Manager
Reply from Hays Travel - Knaresborough
David Carlisle,
Thank you for your wonderful feedback! We are so pleased to hear that our team made booking your holiday a seamless experience. We hope you have an amazing trip!
Kind Regards
Hays Travel
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time to leave such lovely feedback. Thank you for booking with us here again in Knaresborough.
Grace Fowler
Sales Consultant
Every time we go to Hays Travel in…
Every time we go to Hays Travel in Knaresborough to book our holiday, it is always a great success.
Emma as usual was brilliant.
June 20, 2026
Reply from Hays Travel - Knaresborough
Thank you so much as always for taking the time to leave us such lovely feedback. It is always a pleasure to book your lovely holidays.
Thank you again for choosing to book with us here in Knaresborough.
Emma Adams
Branch Manager
Staff are amazing and go. the extra mile…
Staff are amazing and go the extra mile to help and to get you the best holiday for you 5 star
June 20, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time to leave such amazing feedback we really do appreciate it.
Emma Adams
Branch Manager
Emma was friendly and helpful and had a…
Emma was friendly and helpful and had a lot of knowledge about cruises.
June 26, 2026
Reply from Hays Travel - Knaresborough
Anne Thickett
We appreciate your kind words about our team member's helpfulness and knowledge.
Kind Regards
Emma Adams
branch manager
Excellent service from Emma always…
Excellent service from Emma always helpful and friendly
June 23, 2026
Reply from Hays Travel - Knaresborough
Thank you very much for taking time to leave such lovely feedback. As always we appreciate you booking with us here again in Knaresborough.
Emma Adams
Branch Manager
Reply from Hays Travel - Knaresborough
Thank you so much as always for taking the time to leave some amazing feedback, we really do appreciate it.
Alice
Sales Consultant
Excellent
Excellent! Not only was the holiday booked without any problem, some discount was found to make it cheaper. A big thank you to the staff in Knaresborough.
June 21, 2026
Reply from Hays Travel - Knaresborough
Thank you so much for taking the time to leave us yet again such lovely feedback. As always it is very much appreciated.
Vikki
Assistant Manager
Staff very helpful and friendly
Staff very helpful, friendly and knowledgeable. Felt at easy and not rushed which helped to make our choice. Have used Hayes before and always had a perfect experience.
June 18, 2026
Reply from Hays Travel - Knaresborough
Thank you very much for taking the time to leave us such lovely feedback, it is very much appreciated. Thank you for choosing to book with us here again in Knaresborough.
Vikki
Assistant Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.