I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more
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I had looked online for a 5 day break and was not getting anywhere. Went to Hays travel in Lanark where they were fantastic. Helpful, friendly, knowledgeable and patient. Rebecca my consultant... See more
Company replied
Fantastic service from start to finish. The changing of dates/locations/number of people travelling…..nothing was too much trouble. Time was taken to listen to our requirements to find the prefect hol... See more
Company replied
As always I find the team at Hays Lanark very helpfully . I find it not that mych dearer to use Hays than trying to sort yourself. This way you also have some added protection and points of conta... See more
Company replied
We have used Hays Travel in Lanark for a few years now and around 8 holidays, mostly city breaks. Without fail, they have booked us great hotels, made sure we were happy with the travel arrangements a... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
52 High St, ML11 7EX, Lanark, United Kingdom
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Very satisfied with the help that we received.Thank you.

Reply from Hays Travel - Lanark
Great service staff very friendly and helpful go our there way to get you holiday sorted

Reply from Hays Travel - Lanark
Megan was a lovely girl and very knowledgeable and helped us make up our minds

Reply from Hays Travel - Lanark
We booked our holiday at Lanark with the lovely girl ellie she was amazing considering we took two hours to finalise our holiday well done Hays

Reply from Hays Travel - Lanark
The staff in the Lanark shop were welcoming and friendly. Rebecca found us exactly what we wanted

Reply from Hays Travel - Lanark
The girls at Hays Travel Lanark are incredibly lovely and friendly. They make booking a holiday incredibly simple and have plenty of suggestions to choose from.

Reply from Hays Travel - Lanark

Reply from Hays Travel - Lanark
The store in Lanark all the staff are excellent so helpful nothing was a bother to them thank you ladies you make everything so easy

Reply from Hays Travel - Lanark
Megan recommended a fantastic family holiday for us in the summer so I went back to her to book a break away for my husband and I. She is always friendly and helpful. She found me a great deal on an adults only hotel which is perfect. I wouldn’t go anywhere else to book my holiday.

Reply from Hays Travel - Lanark
Great experience I book With hays travel every year and have amazing holidays every time highly recommended

Reply from Hays Travel - Lanark
Great to speak to someone very knowledgeable and experienced put me at ease about booking my holiday everything sorted and explained definitely use Hays Travel again

Reply from Hays Travel - Lanark
I phoned to inquire about Disney Paris and was expecting the booking to take days for them to come up with something for us but it was done so quickly. As soon as the phonecall was finished she sent me through potentials and it was booked the same day.

Reply from Hays Travel - Lanark
Staff were extremely helpful and made booking our city break an easy and pleasant experience. Would highly recommend the Lanark office.

Reply from Hays Travel - Lanark
As usual “top notch “ help from Rebecca assistant manager at Heys Trave Agency Lanark this girl goes beyond a 100% in her job
One thing only and this is first time really noticed ,was noisy background, I wear hearing aids and first time noticing this
100% again and again

Reply from Hays Travel - Lanark
Kelly made our experience great. We were looking for something different for next year, as it’s a big birthday for one of our party. Kelly is always very friendly, helpful and knowledgeable. We are so happy with the choice we have made, all thanks to Kelly and the Hays Lanark team. x

Reply from Hays Travel - Lanark
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