Very helpful advisor. Answered numerous questions from me & gave me confidence to go ahead with the booking. Booking process was easy & downloaded Hayes app & attached trip details.
Company replied
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Very helpful advisor. Answered numerous questions from me & gave me confidence to go ahead with the booking. Booking process was easy & downloaded Hayes app & attached trip details.
Company replied
Went into Largs branch of Hays Travel and spoke to Kim about a holiday. After a helpful conversation we were all booked up and ready to go. We would not book anywhere else as its always a pleasure boo... See more
Company replied
Heather in the Largs office was first class. She was helpfull, professional, knowledgeable and courteous throughout face to face and telephone conversations and her email responses were prompt and con... See more
Company replied
Our experience of booking our cruise was very straight forward. Eva was very helpful and knowledgeable about our destinations and ship we are travelling on. We did ask lots of questions which were ans... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
73 Main Street, KA30 8AJ, Largs, United Kingdom
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Reply from Hays Travel - Largs
Got good advice and all questions answered to help decide which cruise to choose

Reply from Hays Travel - Largs

Reply from Hays Travel - Largs
Our experience of booking our cruise was very straight forward. Eva was very helpful and knowledgeable about our destinations and ship we are travelling on. We did ask lots of questions which were answered. Also Kiera from the money exchange who set up our Hays travel money cards and also with setting up the app on our phones it was very helpful indeed. All in all a very good experience and would certainly book again in the future.

Reply from Hays Travel - Largs
The due care and attention to our request, very friendly staff. Talked us through everything step, just made us feel at ease, and we got the right holiday for us

Reply from Hays Travel - Largs
Kim is just amazing always gets us the exact holiday we require and they are always amazing , great attention to detail. Great value and service

Reply from Hays Travel - Largs
I dealt with a travel agent named Heather. She was professional, helpful and knowledgeable. I went in with a vague idea of a break and she efficiently turned that into the reality of a fully planned holiday.
I haven’t used a travel agent for a number of years but this was really impressive.

Reply from Hays Travel - Largs
Heather in the Largs branch took the time to get the holiday that we wanted
Treated us with respect and we were happy with the way we were treated and made to feel welcome

Reply from Hays Travel - Largs

Reply from Hays Travel - Largs
Heather was very confident and knowledgeable in her role.
All questions we had were answered without hesitation.
Definitely go back

Reply from Hays Travel - Largs
Great customer service. Heather was very helpful and friendly. Gave us good advice

Reply from Hays Travel - Largs
Great staff in the largs shop always welcoming and friendly. Lots of experience always go above and beyond.kim always books my holidays

Reply from Hays Travel - Largs
Kim, Largs. I booked with Kim about 10 years ago for an all inclusive holiday and customer service was outstanding. Kim was available before, during and after the holiday. I approached Kim to book another all inclusive holiday to the same destination, I have moved away so was unable to go into the branch, like before, but this didn't prove an issue. I was pretty vague with what I was looking for, Kim gave me recommendations that we loved. This booking may have been 10 or so years later than my first booking, there wasn't much difference in price, very impressive. I highly recommend, super customer service and a stress free booking. No deposit and affordable monthly payments are a bonus.

Reply from Hays Travel - Largs
I went in to book a holiday I had a price in mind and I already knew what hotel I wanted I was served by the apprentice who went above and beyond to meet all my needs in a timely manner and even told me if I flew one day earlier I could save some money she managed to sort out a lot of requests I had which took a huge amount of stress off me and pre booked our seats and arrange special assistance we travel regularly as a big family and we will deffos be back to book more holidays !

Reply from Hays Travel - Largs
I was made to feel welcome.My request was dealt with quickly and efficiently.I felt confident that my holiday was booked correctly,I was given all the details and told that they would check me in when the time came.Great service,I will use them again

Reply from Hays Travel - Largs
Eve was excellent and we had everything we required booked also a lady from the travel money came over and introduced herself to us and explained what their services were.

Reply from Hays Travel - Largs

Reply from Hays Travel - Largs
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