Friendly knowledgeable staff. As an older couple booking a holiday the staff could not have been more helpful and pleasant. We will go back to tell them how the holiday was.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful advisor. Answered numerous questions from me & gave me confidence to go ahead with the booking. Booking process was easy & downloaded Hayes app & attached trip details.
Company replied
Went into Largs branch of Hays Travel and spoke to Kim about a holiday. After a helpful conversation we were all booked up and ready to go. We would not book anywhere else as its always a pleasure boo... See more
Company replied
Heather in the Largs office was first class. She was helpfull, professional, knowledgeable and courteous throughout face to face and telephone conversations and her email responses were prompt and con... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
73 Main Street, KA30 8AJ, Largs, United Kingdom
- 01475297021
4.9
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Largs
Thank you so much for your kind review!
Heather was so efficient and helpful
Heather was so efficient and helpful. Met all of my needs and made the process simple.
September 2, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind review!
The branch staff were excellent with…
The branch staff were excellent with advice, very knowledgeable. It was Kim that dealt with my enquiry and she was excellent. From start to finish all was great.
August 24, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind review! We hope you have an amazing holiday when the time comes and we look forward to helping you with any future holiday plans you may have.
Great service
Great service, nothing is to much for Kimberley, any ????? No matter how many she is a 100 % fantastic. Talks everything through no rush and always gets u what u want.. Absolute star xx
August 15, 2025
Reply from Hays Travel - Largs
Thank you for your kind review! We hope you have an amazing holiday and we look forward to helping you with any future holiday plans you might have.
Eva was first class
Eva was first class. Quick responses and plenty of options and ideas. Very friendly.
August 7, 2025
Reply from Hays Travel - Largs
Hiya Robbie , thank you for your kind review - hope you have a great time away when it comes :)
Eva was a total Star and hooked me up…
Eva was a total Star and hooked me up with a holiday in no time.
I was very anxious about the wole thing but she smoothed things along perfectly.
I could have done with a tad more hand holding re the Travel Insurance.
All good.
August 2, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind feedback, we hope you have an amazing holiday when the time comes and we look forward in helping with any future holiday plans you might have.
It was all done through fb but it was…
It was all done through fb but it was eay and all.my questions were answered
July 27, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind feedback, we hope you have an amazing holiday when the time comes and we look forward in helping with any future holiday plans you might have.
Reply from Hays Travel - Largs
Thank you very much for your kind review
Very good customer service
Very good customer service, heather was extremely helpful and talked me through the booking.
July 23, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind feedback, we hope you have an amazing holiday and we look forward to helping you with any future holiday plans you might have.
Fantastic experience!
Heather has been fabulous! She listened to everything we were looking for in our honeymoon and has created the perfect package for us. The process has been totally stress free and easy for us to make a decision. Can’t recommend Heather enough.
July 20, 2025
Reply from Hays Travel - Largs
Thank you so much for taking the time to leave me such a lovely review Liz! It was an absolute pleasure helping you to create your honeymoon, I can't wait to see it come to life!
Reply from Hays Travel - Largs
Thank you so much for your kind review! We hope you have an amazing holiday and we look forward to helping you with any future holiday plans you might have.
Wonderful prompt service with a smile…
Wonderful prompt service with a smile from Heather .
July 10, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind review! We hope you have an amazing holiday and we look forward to helping you with any future holiday plans you might have.
Reply from Hays Travel - Largs
Thank you so much for your kind review! We hope you have an amazing holiday and we look forward to helping you with any future holiday plans you might have.
Time saver
We gave Kim all the details of holiday we wished and she done all the work.
Which was great as saved us time.
First time we have used a travel agent in years and will be using again saves you so much time.
July 5, 2025
Reply from Hays Travel - Largs
Thank you so much Andy for your kind review :) We hope you have a fantastic holiday and we look forward to helping you with any future holiday plans you might have.
Hays travel are great Kim goes every…
Hays travel are great Kim goes every mile to get you wot u want
June 28, 2025
Reply from Hays Travel - Largs
Thank you for your kind review, we hope you have an amazing time away and we look forward to helping you with any future holiday plans you have.
Heather from Hays Travel to…
I contacted Heather from Hays Travel to look for a holiday for me and my pal, we weren’t really sure on where we were going, Heather gave us loads of options and we changed dates and hotels and locations and she accommodated to our needs no matter how many times we changed our minds! So thank you Heather for being so patient with us and we got a great deal booked! Would really recommend!
June 20, 2025
Reply from Hays Travel - Largs
Thank you so much for taking the time to leave such a lovely review Siobhan! It was a pleasure as always helping to get you booked.
Knowledgeable and efficient.
June 19, 2025
Reply from Hays Travel - Largs
Thank you for taking the time to leave such a lovely review.
Fantastic service by very friendly and…
Fantastic service by very friendly and helpful staff
June 10, 2025
Reply from Hays Travel - Largs
Thank you so much for taking the time to leave such a lovely review, it was a pleasure helping to book your holiday.
Reply from Hays Travel - Largs
Thank you so much for your kind review - we hope you have an amazing holiday when the time comes and we look forward to helping you in the future.
Found it easy to make my booking and a…
Found it easy to make my booking and a friendly service
June 3, 2025
Reply from Hays Travel - Largs
Thank you so much for your kind review - we hope you have an amazing holiday when the time comes and we look forward to helping you in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.