Catherine knows her customers and provides a welcoming, professional personal service as do the other staff. Nothing is too much trouble. Have recommended to several friends who have been delighted to... See more
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Nice pleasant experience. Girls very helpful. Didnt rush even when people were waiting. Explained everything, nothing a bother. Have booked several trips at Hays. Will keep going back.
Company replied
After doing a bit of groundwork over the weekend, after speaking with Katie, we returned to Hays Travel, Larne on Monday. We continued our chat with Naomi, who was very helpful changing the hotel a... See more
Company replied
Deciding on a cruise was an experience we discussed and researched over a period of weeks. The Hays staff worked with us in the Larne Office where we had booked a cruise previously. On the day for our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Main Street, BT40 1SS, Larne, United Kingdom
- 02828898577
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Good customer responsiveness in…
Good customer responsiveness in relation to individual requirement advice.

Reply from Hays Travel - Larne
Catherine was very professional and helpful
Catherine was very helpful and very professional from speaking to her on the phone about what I was looking for and delivering a good deal arranging for me to pick up my travel documents for a agent closer to me to all the hassle of me trying to book myself

Reply from Hays Travel - Larne
Lovely staff and very helpful
The girls in hays Larne couldn’t have been any nicer so patent and very helpful helping me choose the rite holiday

Reply from Hays Travel - Larne
Always a pleasure to deal with Hays…
Always a pleasure to deal with Hays Travel. Catherine always sorts my holidays to suit all my specifications.

Reply from Hays Travel - Larne
Excellent customer service with a smile. 😊
We received exceptional customer service from the ladies at Hays in Larne Main St. Every detail of our holiday was explained and actioned and always with a smile. Who could ask for more? 😊

Reply from Hays Travel - Larne
Great staff and service
Great staff and service! They were all so friendly and helpful, particularly Naomi. We had just called in to get advice on cruises and ended up booking one! Highly recommend!

Reply from Hays Travel - Larne
Catherine was fantastic from booking…
Catherine was fantastic from booking everything and informing us of everything we need , advising us making it an easy decision her personality is so lovely wouldn’t want to deal with anyone else .

Reply from Hays Travel - Larne
Staff were so responsive
Staff were so responsive, informative & couldn’t be more helpful

Reply from Hays Travel - Larne
The best Travel Agent in Larne
Great experience from Catherine @ Hays Travel Larne This is the 2nd year we have booked with the Larne branch I wouldn`t go anywhere else. Nothing was a problem for Catherine and she got us the best deal possible for our chosen Hotel and dates in Benidorm .

Reply from Hays Travel - Larne
The service was fantastic
The service was fantastic, Cameron was very helpful and nothing was to much trouble

Reply from Hays Travel - Larne
Great service from Cameron
Great service from Cameron. She took the time to explore different options for us as we weren’t too sure where exactly we wanted to go and when we settled on our holiday she made the whole booking experience stress free. Will definitely book with you again. Thank you

Reply from Hays Travel - Larne
Great experience
Great experience. Ivanna was great at sorting the holiday all out for us.

Reply from Hays Travel - Larne
Naomi was very helpful and efficient…
Naomi was very helpful and efficient with all information required.

Reply from Hays Travel - Larne
It's too soon to be doing a survey
It's too soon to be doing a survey. This will be relevant when we are getting our tickets and paperwork to travel.

Reply from Hays Travel - Larne
Very helpful very quick service the…
Very helpful very quick service the girl was very nice didn't rush at all took her time explained everything

Reply from Hays Travel - Larne
Cameron was very helpful in giving…
Cameron was very helpful in giving information and booking our holiday. We are very happy with our experience and would recommend to others.

Reply from Hays Travel - Larne

Reply from Hays Travel - Larne
Accommodating Staff who listened to our requests
We had to change our holiday plans for May and we were a bit vague about where we wanted to go to instead. Staff quickly came up with a good range of options we got rebooked for later on in the year.

Reply from Hays Travel - Larne
The interaction between myself & staff…
The interaction between myself & staff was very good & they acted very professional

Reply from Hays Travel - Larne
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