Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
Staff in Hays Travel Crossgates are extremely helpful, friendly and knowledgeable. Holly found the holiday I wanted, and everything was explained and booked efficiently. She is a joy to do busine... See more
Booked another holiday, this time with Holly she was very helpful & knowledgeable. Very efficient within her role, nothing is too much trouble. Overall I have booked many holidays in branch and all th... See more
Company replied
Emma and the team went above our expectations to help us to book our holiday. She explored all possible options for our more tailored Egypt trip, keeping us up to date along the way. She ensured all o... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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Emma - fantastic knowledge
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice.
She was professional and polite all the way through our booking, making sure we were aware of everything we had requested, our first choice cabin wasn't available so she discussed our next best option.
She really did know what she was talking about.
July 19, 2026
Brilliant staff always welcoming with a…
Brilliant staff always welcoming with a smile give plenty information of resort and accommodation
July 25, 2026
The assistance we were given by Emma at…
The assistance we were given by Emma at Hays at the Cross Gates Leeds centre. Could not have been more helpful. Thank you Emma!!
July 16, 2026
Advisor went out of her way to help us
Advisor went out of her way to help us. Nothing was too much trouble.
July 21, 2026
Five star friendly and helpful
Staff in Hays Travel Crossgates are extremely helpful, friendly and knowledgeable.
Holly found the holiday I wanted, and everything was explained and booked efficiently. She is a joy to do business with!
Holly and Jo also gave me useful information for a trip I'm researching for next year.
Five star service ✨️✨️✨️✨️✨️
July 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Leeds Crossgate
Thanks so much - really appreciate it
Joanne x
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us once again - and for the great review. i really appreciate it
Joanne
Emma always makes us feel welcomed and…
Emma always makes us feel welcomed and finds us a great holiday we only ever book our holidays with you we always get the best.Thankyou.
July 15, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for such a lovely review - I always enjoy helping you with your holiday plans
Emma
Very knowledgeable and helpful staff…
Very knowledgeable and helpful staff with a lot of experience on where to go and what to see and do.
July 8, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again - I hope you have a lovely time
Rachel
Booking my holiday
Joanne was really helpful very friendly sorted my holiday and got a good price I’m always happy with hays they do everything for you
July 6, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking with us again - we really appreciate you coming back to us. If you need anything else, please let me know
Joanne
Booked another holiday
Booked another holiday, this time with Holly she was very helpful & knowledgeable. Very efficient within her role, nothing is too much trouble. Overall I have booked many holidays in branch and all the staff are lovely & very accommodating.
July 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, and for booking with us again.
If you do need anything else, please just give me a shout
Holly
Helpful to first time cruisers
We have never cruised before but the staff were very knowledgeable regarding the different Cruise lines and also the cabin location. They also price matched a deal we had found elsewhere.
July 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thank toy for booking your first cruise with us - I am sure you will have more questions, so please do not hesitate to contact us
Joanne
The staff member was more than helpful…
The staff member was more than helpful and made ius feel extremely welcome
July 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If I can help with anything else please get in touch. Rachel
Wonderful place to book a holiday all…
Wonderful place to book a holiday all staff are really helpful kind and knowledgeable they we'll spend time with you looking at different holidays until they can find the best holiday for you and a big thank you to Joe for finding are holiday for next year explaining in detail the p&o cruises to Norway and finding the best place for our 2vcabins thank you again Joe for your all your help in booking our holiday for next year.
July 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If we can help with anything else please let us know. Joanne x
Booked Thailand with the help of Rachel…
Booked Thailand with the help of Rachel lovely lady had a giggle stress free from start to finish highly recommend
July 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else feel free to contact me. Rachel
The staff are always very helpful
The staff are always very helpful. Any travel 🧳 problems I have are sorted out there and then,and I always leave the shop knowing I will be enjoying my holiday.
July 7, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If we can help with anything please get in touch Emma
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