Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
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Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
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Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
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Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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Five star friendly and helpful
Staff in Hays Travel Crossgates are extremely helpful, friendly and knowledgeable.
Holly found the holiday I wanted, and everything was explained and booked efficiently. She is a joy to do business with!
Holly and Jo also gave me useful information for a trip I'm researching for next year.
Five star service ✨️✨️✨️✨️✨️
July 20, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
As always it's lovely to see you and help with your holidays. Give me a shout if you need anything else.
Holly
Reply from Hays Travel - Leeds Crossgate
Thanks for your kind words - it's much appreciated
Joanne
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us once again - and for the great review. i really appreciate it
Joanne
Emma always makes us feel welcomed and…
Emma always makes us feel welcomed and finds us a great holiday we only ever book our holidays with you we always get the best.Thankyou.
July 15, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for such a lovely review - I always enjoy helping you with your holiday plans
Emma
Very knowledgeable and helpful staff…
Very knowledgeable and helpful staff with a lot of experience on where to go and what to see and do.
July 8, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again - I hope you have a lovely time
Rachel
Booking my holiday
Joanne was really helpful very friendly sorted my holiday and got a good price I’m always happy with hays they do everything for you
July 6, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking with us again - we really appreciate you coming back to us. If you need anything else, please let me know
Joanne
Booked another holiday
Booked another holiday, this time with Holly she was very helpful & knowledgeable. Very efficient within her role, nothing is too much trouble. Overall I have booked many holidays in branch and all the staff are lovely & very accommodating.
July 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, and for booking with us again.
If you do need anything else, please just give me a shout
Holly
Helpful to first time cruisers
We have never cruised before but the staff were very knowledgeable regarding the different Cruise lines and also the cabin location. They also price matched a deal we had found elsewhere.
July 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thank toy for booking your first cruise with us - I am sure you will have more questions, so please do not hesitate to contact us
Joanne
The staff member was more than helpful…
The staff member was more than helpful and made ius feel extremely welcome
July 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If I can help with anything else please get in touch. Rachel
Wonderful place to book a holiday all…
Wonderful place to book a holiday all staff are really helpful kind and knowledgeable they we'll spend time with you looking at different holidays until they can find the best holiday for you and a big thank you to Joe for finding are holiday for next year explaining in detail the p&o cruises to Norway and finding the best place for our 2vcabins thank you again Joe for your all your help in booking our holiday for next year.
July 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If we can help with anything else please let us know. Joanne x
Booked Thailand with the help of Rachel…
Booked Thailand with the help of Rachel lovely lady had a giggle stress free from start to finish highly recommend
July 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else feel free to contact me. Rachel
The staff are always very helpful
The staff are always very helpful. Any travel 🧳 problems I have are sorted out there and then,and I always leave the shop knowing I will be enjoying my holiday.
July 7, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If we can help with anything please get in touch Emma
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review, If we can help with anything else please get in touch. Emma
As usual the staff cannot be anymore…
As usual the staff cannot be anymore helpful, we always use Hays, they listen and get you the best package.
July 2, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else feel free to get in touch Rachel x
Over and above!
Over and above!! Charlotte truly went above and beyond to help us find the right holiday last year, and she's done it again this year! Thank you 😊
July 9, 2026
Reply from Hays Travel - Leeds Crossgate
Aww It is always a pleasure, If I can help with anything else feel free to contact me. Charlotte x
Emma was Excellent at finding our needs…
Emma was Excellent at finding our needs for our holiday
July 9, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If we can help with anything else please get in touch. Emma
Made booking feel part of holiday
Joanne listened to what we wanted and went through it with us made booking feel part of our holiday
July 9, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If I can help with anything else feel free to get in touch. Joanne
Really friendly and gave me all the…
Really friendly and gave me all the info I needed during booking so I was happy to go ahead. I have booked a Riviera Yacht cruise with Hays Travel two years ago which was also a good experience.
July 8, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Angela,
Thank you for your wonderful feedback! We are so pleased to hear that you had a positive booking experience and received all the information you needed. We appreciate your continued trust in us.
Joanne
Kind Regards
Hays Travel Hastings
A huge thank you
Took away all the stress that I had regarding booking a holiday. So helpful, understanding of my needs, professional, and patient...looking forward to my holiday. thank you Rachel at the crossgates branch, I will most definitely be back
July 7, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for giving us a try to book your holiday, and for taking the time to review our service, we really appreciate it. If I can help with anything else, please let me know
Rachel
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us again, and for the great review, we really appreciate it
Joanne :-)
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