Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
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Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
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Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
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Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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Lovely & friendly - great customer service
Such lovely friendly people - customer service 2nd to none
August 4, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us - and for the lovely review, I really appreciate it
Joanne
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us again - and for the 5 star review - I really appreciate it
Charlotte
Reply from Hays Travel - Leeds Crossgate
Thanks you for the fab review - as always
Rachel
Friendly, staff and knowledgeable- found us are perfect cruise
I wanted a cruise so went in to the shop in Crossgates. Met by Holly who was knowledgeable and took to the time to find us a cruise that was perfect. Thank you Holly, we will definitely go back if we need another holiday.
August 2, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Gillian
Thank you so much for such a lovely review, i really appreciate it
If you need any further help please let me know
Holly
Reply from Hays Travel - Leeds Crossgate
Thanks for the great review - much appreciated
Emma
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the 5 star review. If you need anything else, give me a call
Emma
Reply from Hays Travel - Leeds Crossgate
Lovely to see you again! Thank you for booking again with me
Charlotte
Emma was really helpful with booking…
Emma was really helpful with booking the trip to New York for my daughter and her mum , I am sure it will be a amazing birthday present, Emma gave me loads of information and was excellent throughout
Thanks Rob
July 26, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Rob
Thank you for the fab review - it's much appreciated. If I can help with anything else, please let me know
Emma
Customer Service
Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content plus another holiday booked.Feel free to try the service they offer, you will not be disappointed 😊
July 26, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Tim
Thank you so much for your wonderful review! We are thrilled to hear that you consistently have such a positive experience with us. We truly appreciate your kind words and look forward to helping you with many more holidays!
Joanne
2027 hols.
Always a pleasure to visit Hays. Jo and her team are brilliant. Rachael was very helpful and knowledgeable. Plus a great sense of humour.
July 31, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Frank
Thank you for your wonderful review! We are so pleased to hear you enjoy popping in to branch to see us. Rachel was delighted when she read your comments!
Ifyou need anything else, please let us know
Jo
We have booked
We have booked. Many cruises and Joanne in Crossgates is very knowledgeable and helpful
July 28, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Gary
Thank you for your fantastic 5-star review! I really appreciate it
Joanne
Great service and Jo was exceptional…
Great service and Jo was exceptional knowledgeable, would highly recommend, excellent company
July 24, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for your kind words - I really appreciate it
Joanne
Rachel was very helpful and patient
Rachel was very helpful and patient. Always get informative friendly spot on service when dealing with Hays
July 28, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Paul,
Thank you for your fab feedback! It was a pleasure helping you with your holiday plans. If you need anything else, please let me know
Rachel
Reply from Hays Travel - Leeds Crossgate
Hi David
Thank you so much for your kind words. Anything else you need, please let me know
Rachel
Emma - fantastic knowledge
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice.
She was professional and polite all the way through our booking, making sure we were aware of everything we had requested, our first choice cabin wasn't available so she discussed our next best option.
She really did know what she was talking about.
July 19, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Diane
Thanks so much for your wonderful review! I really appreciate it. If you need anything else, just give me a shout
Emma
Brilliant staff always welcoming with a…
Brilliant staff always welcoming with a smile give plenty information of resort and accommodation
July 25, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Pat
Thanks for the fab review - it's always a pleasure to help with your holiday planning
Rachel
The assistance we were given by Emma at…
The assistance we were given by Emma at Hays at the Cross Gates Leeds centre. Could not have been more helpful. Thank you Emma!!
July 16, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Mrs Golding
Thank you so much for such a lovely review - I do really appreciate it
Emma
Reply from Hays Travel - Leeds Crossgate
Hi Sharon
Thank you for the great review :-)
Rachel
Reply from Hays Travel - Leeds Crossgate
Thanks for the 5 star review :-)
Holly
Advisor went out of her way to help us
Advisor went out of her way to help us. Nothing was too much trouble.
July 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the lovely review - I really appreciate it
Joanne
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