Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
Company replied
Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
Company replied
Joanne worked long and hard to coordinate our 3 stay holiday arranging,rearranging and ensuring that it would meet our every need. Can't wait for January.....
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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Madison was patient with us ,we didn't…
Madison was patient with us ,we didn't know where to go for last minute holiday to Greece,it took a while but we booked a great location at a reasonable price.thankyou Madison.
August 14, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the lovely comments, I really appreciate it
Maddie
The young girl who dealt with our…our sixth holiday to kos
The young girl who dealt with our request listened and sorted our holiday and flight effortlessly. Everything was explained fully as were our queries.
August 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with me, and for taking the time to review the service provided
If you need anything else, please let me know
Maddie
Very polite and helpful staff,made it…
Very polite and helpful staff,made it very friendly and easy to sort
August 12, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the great review - I really appreciate it
If you need anything else, please give me a call
Holly
Emma was ver knowledgeable and sorted…
Emma was ver knowledgeable and sorted are holiday out .
August 11, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the lovely comments - much appreciated
Emma
Another pleasant experience
Another pleasant experience.
Holly always has a ready smile and warm welcome. She efficient, knowledgeable and a delight to talk to.
The whole process is simple and stress free.
Great service, great staff.
Highly recommend Hays Travel.
August 10, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us again, and for your lovely review - I really appreciate the comments
If you need anything else, let me know
Holly
Extremely help
Extremely help, especially considering I had no initial idea where to book.
Would alway recommend hays, especially the Crossgates branch
August 1, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really do appreciate it
Maddie
Helpful staff with knowledge of the…
Helpful staff with knowledge of the hotel and area
August 8, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us once again, and for the great review
Joanne
Efficient member of staff very…
Efficient member of staff very knowledgeable and price matched TUI and holiday extras to save me the trouble of booking elsewhere
July 31, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with us and for giving me such a good review. If you need anything else, let me know
Emma
Experience at the arndale centre
Helpful and friendly with a good repore with both my wife and i
August 6, 2026
Reply from Hays Travel - Leeds Crossgate
Aww thank you for the fab review. It was lovely to meet you both
Maddie
Thanks so much for processing my…
Thanks so much for processing my Silversea booking for 2028 booked on ship last week.
It is always a pleasure to be with Joanne at Hays Travel.
August 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking once again - you make my life easy :-)
Joanne
Always lovely and friendly and go that…
Always lovely and friendly and go that extra effort to accommodate your holidays
August 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us once again - we do really appreciate it
Maddie
Really happy with the service I…
Really happy with the service I received from Emma at the Cross Gates, Leeds shop. She is always so pleasant and helpful.
July 30, 2026
Reply from Hays Travel - Leeds Crossgate
Aww thank you for your kind words! It's always good to be able to help with your holiday plans
Emma
Excellent service
Excellent service. Changed over names on the holiday and was very easy and hassle free.
August 5, 2026
Reply from Hays Travel - Leeds Crossgate
I'm so pleased we managed to get the holiday swapped for you. Hope you have a lovely time
Charlotte
Everything was perfect,maddie was…
Everything was perfect,maddie was really helofull and provided us with everything we needed to know
August 6, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - I really appreciate it
Maddie
Reply from Hays Travel - Leeds Crossgate
Thank you so much for booking such a fab trip with me - it was a pleasure to be able to help with your plans (and to talk music with you guys!)
Holly
Always greeted with a warm welcome
Always greeted with a warm welcome
Joanne helped fine tune our holiday.
Experienced and eager to help with any queries we had
As always a great customer experience
Thank you team hays crossgates
July 31, 2026
Reply from Hays Travel - Leeds Crossgate
Lovely to see you both again - and to help book your holiday
As always if you need anything else, let me know
Joanne
Staff are always very happy and helpful…
Staff are always very happy and helpful and not rushing you off ☺️
July 28, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with me, and for taking the time to review the service in branch
Maddie
Staff friendly
Staff friendly, booked our holday and answered any questions we had. Good service
July 28, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for the fab review - i really appreciate it
Emma
We have used Hays travel all the time…
We have used Hays travel all the time always 1st class service and we always see Emma she is excellent at her job and goes up and beyond highly recommend her and the company
August 4, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for letting me book your holiday once again - really appreciate you coming back to me
Emma
Lovely & friendly - great customer service
Such lovely friendly people - customer service 2nd to none
August 4, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us - and for the lovely review, I really appreciate it
Joanne
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