Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
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Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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Joanne who dealt with our booking was so helpful + very experienced and made us feel at ease and reassuring as never booked a cruise before. Now looking forward to our holiday, thank you Joanne.... See more
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Emma, took the time to listen to what we wanted, although we did change our mind and then when back to our original choice. She was professional and polite all the way through our booking, making s... See more
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Where do I start.This shop is just so amazing to go into.Nothing is too much trouble always guaranteed first class service.Dame Irene should be proud of this location I always leave happy and content... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
1K reviews
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Simple. Straightforward
Pretty straightforward tbf.
But the rep on the other side was nowhere to be seen.
I’m personally not bothered. But the mysterious “Rafa” was never in Lanzarote, whether someone contradicts me or not….. Rafa got money for nothing tbf
June 23, 2026
Reply from Hays Travel - Leeds Crossgate
Good Afternoon,
We appreciate you taking the time to share your feedback. We are sorry to hear about the representative not being present whilst in Lanzarote. If you need any further help with your Torremolinos Holiday please get in touch.
Kind Regards Rachel
Hays Travel
Joanne and emma at x/gates shop r so…
Joanne and emma at x/gates shop r so good at there job and very very patient with me and my friend and make sure we are happy with the holiday we have chosen. We'll done
July 3, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
Thank you for booking with us yet again - and for the lovely review, we really appreciate it
Joanne
Reply from Hays Travel - Leeds Crossgate
Hi Janita
Thank you for your kind review! We're so glad to hear you had a very good and helpful experience with Chekayha
Joanne
Fabulous friendly staff so helpful and…
Fabulous friendly staff so helpful and always happy to help with everything you need
June 24, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the fab review - I really appreciate it
If you need anything else, please let me know
Rachel
Rachel is so helpful
Rachel is so helpful. All staff at crossgates are. But Rachel is the one we have dealt with. Trust her opinion on different places to travel. Takes the hassle out of scrolling through all the holidays.
June 30, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for your kind words - it's good to know we can help make booking a holiday a little less stressful :-) If you need anything else, let me know
Rachel
Joanne was so knowledgeable and spent…
Joanne was so knowledgeable and spent time explaining the cruise experience giving us great advice and tips. Came away very happy and looking forward to our holiday next year.
June 30, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for trusting us to book your very first cruise holiday, and for the great review - I really appreciate it. If you have any other questions, please let me know
Joanne
Reply from Hays Travel - Leeds Crossgate
Thank you so much for the great review. I really appreciate it
If I can help further, let me know
Emma
10/10 Emma is brilliant
10/10 Emma is brilliant. Will be booking our next one with her this week! Amazing prices.
February 20, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the fab review - we'll be sure to let Emma know when she's back in the shop (though I'm sure she'll want 11/10 when she books your next holiday!!)
Joanne
The lady's at Hayes travel are great
The lady's at Hayes travel are great, really friendly and helpful too. We found the holiday we wanted and Charlotte found us the very best deal and at a good price too. Thank you Charlotte for looking after us again.
June 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us again, and for the lovely review, I really appreciate it
Charlotte
Very helpful and informative.
June 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for booking with us again, and for the great review, I really appreciate it. if you need any further help, please give me a shout
Joanne
Excellent Service
I recently enquired in my local Hayes Travel shop ( Crossgates Leeds) about a cruise holiday. We have not cruised before and the advice help and assistance we received from Charlotte and Joanne was first rate . We have now booked our holiday and would highly recommend them to anyone wanting to book their holiday (and I found it much better having an actual person to speak to than someone online )
June 27, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you so much for your lovely review, It is a pleasure to have you book with us. If we can help with anything else please get in touch.
Charlotte x
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else please get in touch,
Charlotte
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If I can help with anything else please get in touch.
Joanne
Reply from Hays Travel - Leeds Crossgate
Thank you for the great review. If you need anything else, let us know
Charlotte
Excellent service as always from the…
Excellent service as always from the ladies at Cross Gates 👋 5 star service
June 27, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for coming back to book with us again, and for the great review
We really appreciate it
Holly
Excellent service provided.
Excellent, professional and friendly service provided form start to finish. Would highly recommend Cross Gates Branch.
June 25, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with us again, and for taking the time to review our service, we do really appreciate it
Holly
Emma was extremely helpful
Emma was extremely helpful, and kept us informed all the way through the booking process, she was patient , focused and friendly.
June 18, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for the great review - and for trusting me with your holiday plans
Any other questions, please give me a shout
Emma
Rachel takes the time to hear what you…
Rachel takes the time to hear what you want from a holiday, requirements and wishes. She is patient and helps in any way she can. At all times being polite and professional as well as friendly and efficient. Highly recommend the crossgates store, Rachel is fantastic. The rest of the staff are also brilliant.
June 18, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks so much for booking with me, and for the lovely review - I really appreciate it
Rachel
As always lovely friendly staff and…
As always lovely friendly staff and very helpful Emma is an assest to the company nothing is every to much and always goes above and beyond that's our 3rd holiday booked this year and another one to follow and a cruise in 2027 great prices to and price match always helps
June 25, 2026
Reply from Hays Travel - Leeds Crossgate
Thanks for booking with me once again - and for taking the time to review your experience in booking - I do really appreciate it
Emma
I called in regular to check on my…
I called in regular to check on my HOLIDAY, your staff went that X mile to reasure me everything was running fine great staff a Crossgates leeds my Holidays will always be with HAYS TRAVEL THANK YOU MR KENNA
June 18, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for your review - we love that you will always book with us
If you need anything else, let me know
Emma
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